Experience

Groundplan Takeoff Software

• Australia
• Construction
• 1 - 100 Employee

• Training and Onboarding

  • Dec 2019 - Present

  Host training webinars to upskill existing Groundplan users Deliver online training to onboard new users Develop training, support and product release documentation Create advanced training material for the Groundplan Superuser Series Host training webinars to upskill existing Groundplan users Deliver online training to onboard new users Develop training, support and product release documentation Create advanced training material for the Groundplan Superuser Series



Simpro Software

• Australia
• Software Development
• 300 - 400 Employee

• Inside Trainer

  • Jan 2018 - Nov 2019

  Running Online Training Sessions for new and existing customersAssisting new customers in setting up their simPRO build to suit their unique workflow and reporting needs.Working with existing customers to create new workflows, streamline existing workflows, increase product knowledge and explore if new simPRO features would benefit their business

• Customer Success Executive

  • Apr 2017 - Jan 2018

  Outbound calls to customers to help improve their simPRO experienceAssessing customer requirements eg: additional product training, further knowledge about the simPRO resources available to them; sharing the simPRO Good News StoryWorking with customers to overcome their roadblocks, reviewing customer's current simPRO processes and advising them on how they can get more from the software. Encouraging customers to post and vote on the ideas forum

• Customer Service Representative

  • Aug 2015 - Apr 2017

  Taking incoming calls from clients and trying to provide a one call resolution. Raising tickets for clients when the issue cannot be resolved in one callTesting potential bugs raised in clients tickets and if needed sending to the Technology team.Interacting with the team to find resolutions for clients issues, helping answer questions in the group chats, guiding other team members on ticket resolutions.Advising clients of additional parts of the simPRO system that could improve their day to day use of the system. Show less



Approved Business

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Listings Manager

  • Jul 2007 - May 2015

  December 2012 to May 2015 & July 2007 to November 2010 (2 year break due to travelling) Managing clients listing – including regular contact, understanding how their company works and combining that with high levels of customer service to ensure my customers are getting the best results for their business. Sourcing new companies to introduce the Approved Business website and services offered through the website for potential clients Taking incoming calls from clients, resolving any listing queries, helping clients use all of the tools available to them. Always staying professional and polite even when faced with rude or abrasive customers on the telephone. Tailoring presentations to customers wants & needs from our services when showing them around the Approved Business website and explaining its features and functions Working with clients to ensure they have an adequate level of PR on their listing and offering advice as to which new products would get the best result from our targeted e-newsletters. Maintaining good client relationships with clients and striving to promote Approved Business’s profile at all times. Show less