Experience

The Club at Carlton Woods

• United States
• Hospitality
• 1 - 100 Employee

• Executive Assistant to GM/COO & Membership Administrator

  • May 2020 - Present

  Reports directly to GM/COO providing executive, administrative, and development support to the GM/COO and other duties and support as directed by GM/COO. This includes The Board of Directors, Senior Leadership Team and HR. Serves as the primary point of contact for internal and external constituencies on all matters pertaining to the GM/COO. Handles all communication, schedule and daily affairs for the GM/COO as well as liaison to the Board of Directors and Senior Management Team. Executive Support | Broad variety of daily administrative tasks. Communicates on GM/COO's behalf and coordinates logistics with high level meetings both internally and externally. Including staff, Board Members, Club Members, vendors and industry colleagues on all maters relating to the Club. Conducts research and assembles materials needed for Club documents, meetings and communications. Drafts reports, letters, proposals, written communication, spreadsheets and other materials needed. Membership Administration | Administratively supports all functions regarding members files throughout their membership including enrollment, ongoing requests and resignations. Detailed maintenance of files. Extensive communication with Members and Membership Director. Board Support & Liaison | Serves as GM/COO administrative liaison to the Board of Directors. Manages Board activities including meetings, orientations, and assembling Board meeting materials. Maintains confidential files, meetings, conferences and committee meetings on and off site to support GM/COO. Management Liaison | Participates as an adjunct member of the SLT including assisting in scheduling and meeting materials. Represents GM/COO in designated meetings as required. Performs other administrative duties as they arise. Oversees the training and support of other assistants as they may be hired. Show less



Escondido Golf & Lake Club

• Horseshoe Bay, Texas, United States

• Sales and Events Manager

  • 2016 - Mar 2020

   Manage all banquet sales, member event sales and contracted events. Manage planning and execution of all banquet & club events including but not limited to; weddings, corporate golf outings/meetings, club/charity golf events, club member events, catering and private member functions. Work closely with Director of Membership to create a diversified and creative calendar of social events with 900+ attendance.  Manage banquet and club marketing projects including direct marketing campaigns, monthly club bulletins, website updates, email correspondence to members and banquet collateral materials. Manage yearly banquet forecasting working directly with Food & Beverage Director and Executive Chef.  Create and finalize all sales contracts including banquets, golf tournaments and private member events. Including initial deposits, payment postings and final statements. Responsible for all vendor agreements, coding invoices and club event budgets. Build client and member base relationships through social interactions, incoming leads and sales calls.  Work with each client/member directly to coordinate venue selection, food & beverage details, timelines, floor plans, décor details, vendor rental orders and working agendas for a wide range of events. Promote amenity reservations and suggested activities to upsell and enhance guest experience and generate additional revenue in Club outlets.  Advanced computer skills and efficient in Jonas Club Software, Jonas Activity Management (BEO Program) and Club Essentials. Responsible for creating all banquet event orders, staff event meetings, site tours, menu tastings, lodging coordination and onsite coordinator for all events to deliver elite standards of service. Show less



Horseshoe Bay Resort

• United States
• Hospitality
• 200 - 300 Employee

• Membership Relations and Events Manager

  • Oct 2014 - Dec 2015

  Assisted in club membership sales, facilitated prospective membership sales opportunities and coordinated with the Director of Membership to meet desired productivity targets in all daily operations.  Worked with marketing in projects including but not limited to; large direct marketing campaigns, trending analysis, monthly club bulletins, and specialty events.  Managed all club membership events with 900+ attendees including banquet event agreements, monitoring department budgets, timescales and providing elite standards in all areas of performance.  Excelled in establishing professional relationships with club members, numerous company departments and directors to coordinate and improve efficiency while developing ways to maximize productivity.  Maintained membership collateral and provided data entry support with advanced computer skills including, but not limited to; operating Delphi, Micros and SMS. Assisted with yearly sales forecasting, projected event budgets, daily objectives to optimize potential membership sales, future revenue and positive business development.  Was responsible for vendor contracts, entertainment agreements, coding invoices and club event budgets Show less



Horseshoe Bay Resort

• United States
• Hospitality
• 200 - 300 Employee

• Front of House Supervisor Yacht Club Dining

  • 2011 - 2014

   Managed Front of House including daily restaurant operations, scheduling and training of staff, private parties and restaurant events. Orchestrated dining events of 400+ attendees while working closely with culinary and banquet staff to ensure service standards were consistently met  Served, anticipated needs and fulfilled further requests of Club Members while productively increasing revenue sales by up selling additional products. Used my thorough knowledge of food, craft cocktails, fine wines, supervisory duties and service techniques while establishing networking opportunities to create successful business relationships. Show less