Experience

Blackbird

• Wholesale
• 1 - 100 Employee

• Support Expert

  • Mar 2019 - Present

  At our core, Blackbird is a logistics and technology company that strives to provide our customers with the best software, distribution and delivery ecosystem, and customer service possible.We know the only way to provide this for our clients is by taking good care of our people – first and foremost; this is why our mantra is to be good people and help good people.Simply put, we keep things moving.Utilizing excellent verbal and written communication skills, organization, and self-motivation to work closely with Sales, Marketing, Product Development, and Engineering Teams. Maintaining working knowledge of all proprietary company software, executing phone skills/etiquette, computer skills, and problem-solving abilities with confidence. Recognizing commonly occurring basic technical and user error issues (related to web formatting, server issues, unexpected error messages, etc.) and suggesting appropriate troubleshooting techniques to customers/clients within a timely manner. Ensuring a seamless and enjoyable experience throughout all points of interaction within the company, de-escalate problem situations and understanding how and when to delegate calls/chats to appropriate departments. Understanding and having a basic knowledge of cannabis, cannabis products, cannabis regulations, individual state and local regulations and taxation related to cannabis use.



Nevada Museum of Art

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services Lead Sales Coordinator

  • Jan 2018 - Mar 2019

  Key holding, supporting the opening and closing of the Museum, and key and safe controls as assigned. Assisting with the coordination of the daily VST tasks and responsibilities. Assisting in the training of new VSOS. Accomplishing monthly supervisor tasks and reviews as assigned. Responding to emergencies and initiating all emergency procedures. Maintaining security protocols as trained. Reporting and documenting accidents and incidents. Greeting visitors and providing orientation to the galleries and Museum. Connecting with a variety of visitors with diverse interests in a manner that enhances their general understanding of art and the Museum by providing information and maintaining a courteous and helpful attitude. Promoting positive visitor experiences by being available for questions, concerns and conversations. Exhibiting working knowledge of the artwork featured in the Museum’s galleries and the Museum’s mission and brand. Collaborating with all Visitor Services Managers to provide leadership support for front line staff and ensuring effective communication. Supporting Museum Shop Managers by following through with their best practices and guidelines and leading Visitor Services Staff. Maintaining front desk cleanliness, organization and inventory. Organizing monthly POS meetings. Providing support for Visitor Services Team with POS related questions. Responsible for daily cash control procedures, cash drawer and safe audits.



Cost Plus World Market

• United States
• Retail
• 1 - 100 Employee

• Supervisor of Operations

  • Aug 2014 - Jan 2018

  Cashier, PT Supervisor, Home Decor Supervisor, Logistics SupervisorCustomer service, team leadership/training and development, merchandising, maintaining store departments (kitchen, glassware, ceramics, textiles, snacks, drink mixes, candy, savories/baking, beverage accessories, home decor/furniture), creating/completing retail oriented goals while tracking store metrics. Cash handling, executing administrative functions, loss prevention tracking/goal setting/execution, operational auditing, timekeeping, planning for shipments and leading the merchandising and stocking of product according to company visual standards and schematics. Key holding, daily cash procedures and safe audits.