Caye Wycoff
Strategic Account Manager at InfoReady Corporation- Claim this Profile
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Bio
Keenan Adcock
Caye was my supervisor while I was the Instructor Administrator at BYU Independent Study. Caye works tirelessly to support her employees, plans for future problems by resolving current and anticipated issues, and is extremely detailed oriented. Caye is a practical, effecient, and caring supervisor who provides timely feedback to help her employees progress. Caye is an inclusive leader who regularly checks in with her team and conducts weekly team meetings to check the pulse of the group and allow us to report on issues and concerns regarding our respective groups. Lastly, while Caye was the Assistant Director she was committed and devoted to the success of BYU Indepdent Study Student Services, and, in particular, my team of 300 high school and university instructors, 1 full-time employee (insructor liaison) and 13 tutors who provided instructional support for over 120,000 students taking our courses.
Lynn Werner
Caye is very talented in managing businesses and tracking balance sheets ups and downs. She knows when business is doing great and when it is not measuring up to current standards. She is a very responsible and talented person. She is someone you can count on. Sincerely, Lynn Werner
Keenan Adcock
Caye was my supervisor while I was the Instructor Administrator at BYU Independent Study. Caye works tirelessly to support her employees, plans for future problems by resolving current and anticipated issues, and is extremely detailed oriented. Caye is a practical, effecient, and caring supervisor who provides timely feedback to help her employees progress. Caye is an inclusive leader who regularly checks in with her team and conducts weekly team meetings to check the pulse of the group and allow us to report on issues and concerns regarding our respective groups. Lastly, while Caye was the Assistant Director she was committed and devoted to the success of BYU Indepdent Study Student Services, and, in particular, my team of 300 high school and university instructors, 1 full-time employee (insructor liaison) and 13 tutors who provided instructional support for over 120,000 students taking our courses.
Lynn Werner
Caye is very talented in managing businesses and tracking balance sheets ups and downs. She knows when business is doing great and when it is not measuring up to current standards. She is a very responsible and talented person. She is someone you can count on. Sincerely, Lynn Werner
Keenan Adcock
Caye was my supervisor while I was the Instructor Administrator at BYU Independent Study. Caye works tirelessly to support her employees, plans for future problems by resolving current and anticipated issues, and is extremely detailed oriented. Caye is a practical, effecient, and caring supervisor who provides timely feedback to help her employees progress. Caye is an inclusive leader who regularly checks in with her team and conducts weekly team meetings to check the pulse of the group and allow us to report on issues and concerns regarding our respective groups. Lastly, while Caye was the Assistant Director she was committed and devoted to the success of BYU Indepdent Study Student Services, and, in particular, my team of 300 high school and university instructors, 1 full-time employee (insructor liaison) and 13 tutors who provided instructional support for over 120,000 students taking our courses.
Lynn Werner
Caye is very talented in managing businesses and tracking balance sheets ups and downs. She knows when business is doing great and when it is not measuring up to current standards. She is a very responsible and talented person. She is someone you can count on. Sincerely, Lynn Werner
Keenan Adcock
Caye was my supervisor while I was the Instructor Administrator at BYU Independent Study. Caye works tirelessly to support her employees, plans for future problems by resolving current and anticipated issues, and is extremely detailed oriented. Caye is a practical, effecient, and caring supervisor who provides timely feedback to help her employees progress. Caye is an inclusive leader who regularly checks in with her team and conducts weekly team meetings to check the pulse of the group and allow us to report on issues and concerns regarding our respective groups. Lastly, while Caye was the Assistant Director she was committed and devoted to the success of BYU Indepdent Study Student Services, and, in particular, my team of 300 high school and university instructors, 1 full-time employee (insructor liaison) and 13 tutors who provided instructional support for over 120,000 students taking our courses.
Lynn Werner
Caye is very talented in managing businesses and tracking balance sheets ups and downs. She knows when business is doing great and when it is not measuring up to current standards. She is a very responsible and talented person. She is someone you can count on. Sincerely, Lynn Werner
Credentials
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Customer Success Management 101
UdemyMay, 2015- Nov, 2024
Experience
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InfoReady Corporation
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United States
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Software Development
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1 - 100 Employee
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Strategic Account Manager
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Jan 2022 - Present
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Solutionreach, Inc.
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United States
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Software Development
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200 - 300 Employee
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Sr. Customer Success Manager-Enterprise
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Nov 2018 - Jan 2022
• Responsible for client success with high-profile enterprise accounts during the entire customer lifecycle • Influenced executive decisions about major product launch and supported company decisions • Established productive, professional relationships with key client executives including identifying strategic goals • Created and delivered presentations to variety of audiences • Identified key indicators of success for client initiatives and outcomes • Proactively assessed, clarified, and validated client needs and communicated to internal stakeholders, i.e. sales, product development, services, support, and marketing
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Jenzabar
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United States
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Information Technology & Services
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300 - 400 Employee
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Account Manager
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Mar 2017 - Nov 2018
• Responsible for client success for portfolio of 30 national accounts • Established productive, professional relationships with key executives including identifying and documenting strategic goals • Proactively assessed, clarified, and validated client needs and communicate internally to engineers, project managers, legal, services, support, marketing, and sales • Primary owner of the business relationship and single point of contact during the contract engagement • Responsible for client success for portfolio of 30 national accounts • Established productive, professional relationships with key executives including identifying and documenting strategic goals • Proactively assessed, clarified, and validated client needs and communicate internally to engineers, project managers, legal, services, support, marketing, and sales • Primary owner of the business relationship and single point of contact during the contract engagement
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School Improvement Network
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United States
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Education Administration Programs
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700 & Above Employee
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Partner Success Manager
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2015 - Dec 2016
• Managed a portfolio of 54 clients for successful adoption and utilization of technical software and services in a SaaS environment • Increased usage by 89% in assigned portfolio in one school year • Educated clients by developing and providing case studies and use cases to increase product utilization • Communicated customer insights and challenges to product and sales teams • Delivered product training to education professionals • Created internal and external documentation for clear implementation guidance
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BYU Independent Study
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United States
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E-Learning Providers
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1 - 100 Employee
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Major Account Manager
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Oct 2014 - Aug 2015
• Managed relationships with high volume/revenue customers to become a trusted advisor • Produced higher enrollment growth with major accounts through sales activities • Provided support for implementation, training, onboarding, and adoption • Executed launch of new educational product pilots • Managed relationships with high volume/revenue customers to become a trusted advisor • Produced higher enrollment growth with major accounts through sales activities • Provided support for implementation, training, onboarding, and adoption • Executed launch of new educational product pilots
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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Assistant Director
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Dec 2007 - Oct 2014
• Collaborated with university departments to identify and fulfill online and blended learning needs • Demonstrated ability to solve problems in an edtech environment • Directed the student support teams of up to 12 full time professionals and 100+ part time employees • Provided project management for cross-functional system implementations • Managed an operating budget in excess of $8 million annually • Collaborated with university departments to identify and fulfill online and blended learning needs • Demonstrated ability to solve problems in an edtech environment • Directed the student support teams of up to 12 full time professionals and 100+ part time employees • Provided project management for cross-functional system implementations • Managed an operating budget in excess of $8 million annually
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Program Administrator
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2002 - 2007
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Manager, Client Performance Development
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2000 - 2002
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Education
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2006 - 2009
Brigham Young University
Master's degree, History -
Arizona State University
Bachelor of Science (BS), Accounting
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