Experience

Mallard Creek High School

• United States
• 1 - 100 Employee

• Associate Security Coordinator

  • Aug 2018 - Present



TC Entertainment Management Co

• Atlanta, Georgia

• Co-CEO and Founder

  • Sep 2012 - Present

  A Christian entertainment management company run with my wife/partner. A Christian entertainment management company run with my wife/partner.



S.O.U.L. Safe ProductionZ, LLC

• Atlanta, Georgia

• Co-CEO and Founder

  • Jun 2006 - Present

  A Christian music production company I run with my wife. A Christian music production company I run with my wife.



Macy's

• United States
• Retail
• 700 & Above Employee

• Asset Protection Specialist/Loss Prevention Investigator

  • Dec 2013 - Mar 2014

  Protects company assets. • Perform internal and external surveillances using state-of-the-art detection and investigation systems. • Participates in audits, fact-finding studies, and special projects. • Audits files and merchandise to ensure that required documentation and materials are included and verify the accuracy of data. • Communicates the results of said audits, research, study, or work-related projects or activities to immediate supervisors and facility managers. • Presents management with recommendations regarding policy changes affecting operations. • Implements analytical and problem-solving skills resolving complex investigations. • Executes effective surveillance and investigation techniques. • Works in partnership with the Loss Prevention manager, store team, and fellow Loss Prevention team members. • Maintains the security or confidentiality of records, equipment, and/or computer access • Plays a key role in the development and successful execution of store's shortage program. • Runs department meetings to raise associate awareness in an effort to prevent the loss of assets • Interprets physical security and emergency operations regulations and policies to ensure full compliance. • Coordinates the planning and development stages of a complex physical security project, ensuring that the goals and initiatives of the organization are integrated in the process • Implements policies, procedures, and work processes in support of Macy's physical security and emergency operations program • Provides technical guidance and assistance to local and remote offices on the improvement of their physical security procedures and practices. • Identifies potential problems or vulnerabilities and recommends solutions or improvements to upper management and staff • Identifies and selects the appropriate sources of background information and data to address complex physical security issues • Conducts research to identify best practices and processes in o Show less



Everest Institute

• Detroit, Michigan

• Admissions Representative

  • Nov 2010 - Apr 2011

  Recruited and enrolled prospective students. Guided new applicants through the enrollment process. Made all necessary enrollment forms available and assists in completion as needed. Served as lead in finding alternative methods in which to communicate with current and potential clients. Conducted perspective client interviews. Utilized the necessary tools to assists prospective students in identifying their unique skills and interests. Used the IGNITE process to engage potential clients. Environment: MS Office, MS Excel, Campus View, IGNITE process Show less



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Provisioning/Activation Specialist

  • Jun 2007 - Nov 2010

  Provided professional and courteous services in an inbound call-center environment.Responsible for carrying out the activation and/or reactivation of customer accounts and onboard systems.Accurately identified and resolved various technical interruptions. Performed sales and upgrades of services to new and existing customers in a positive manner.Assisted in troubleshooting site-wide system interruptions and offered status reports and feedback.Performed system testing of vehicle system working with Test Plans, Test Strategies, and Test Cases. Utilized the Knowledge Management System (KMS) to report and maintain defect tracking.Achieved and exceeded monthly goals and targets set by management.Environment: OnStar 3.0, Knowledge Management System (KMS), Windows, Win 4, MS Office Show less

• OnStar Sales Manager/Business Consultant

  • May 2009 - Feb 2010

  Coached and managed over 200 dealership sales managers and staff.Performed quality reviews with the dealership management and sales staff to ensure compliance with OnStar policies.Established business strategies utilizing my extensive knowledge of the OnStar product-line and services.Researched, developed, monitored and reported on processes that allowed the dealerships to effectively increase sales, while promoting the OnStar advantage.Participated in workgroups that led to the transition from OnStar 3.0 to 4.0.Utilized the Knowledge Management System (KMS) to report and maintain defect tracking.Used this knowledge to effectively articulate the service and encourage compliance with GM-established goals.Established positive business relationships with over 97% of assigned dealerships and gained their confidence in contributing to their success.Fostered dramatic improvements in assigned dealership performance.Provided effective and proven business solutions to improve management and staff performanceEnvironment: OnStar 3.0 to 4.0, Knowledge Management System (KMS), MS Office Show less



Title Source contracted through Kelly Services

• Troy, Michigan

• Analyst - Property Taxes

  • Oct 2006 - Mar 2007

  Initiated calls to a variety of tax authorities within the continental United States (primarily NJ, MA and RI). Obtained property tax information for refinances and purchases. Performed system testing for validation and recommendations for companywide implementation working with Test Plans and Test Data. Accurately and expeditiously prepared tax certification forms. Worked closely and effectively with other team members to achieve and surpass established goals. Environment: MS Office, Quicken Loans proprietary software Show less



Blue Care Network

• Hospitals and Health Care
• 200 - 300 Employee

• Analyst - Customer Service and Health Insurance

  • Jan 2000 - Oct 2005

  Expertly processed healthcare insurance claims including medical and pharmacy claims using FACETS software. Routinely and accurately prepared documents to be submitted to the claims processing department for approval. Utilized the NASCO system to interpret and process claims for members and providers. Investigated, processed, resolved, and respond to members, providers and beneficiary inquiries regarding benefits eligibility, materials forms, ID cards, PCP changes, complex inquiries and quality care issues. Proficiently and professionally fielded inbound customer and provider inquiries. Documented contacts in the FACETS system. Corresponded with Medical Management on benefit interpretation to relay proper policy and protocol to members and providers. Comprehensively assisted in the corporate transition from legacy enrollment and billing system NPS to FACETS, version 2.5.1. Preformed system testing by testing claims for validation and accuracy. Read and reviewed EDI transactions and responses. Environment: FACETS, NASCO/NPS, Medco, MS Office, EDI Show less