Experience

Residence Inn

• Hospitality
• 700 & Above Employee

• Guest Services Associate

  • May 2021 - Present

  Processed guest requests, assigned rooms, and directed changes in cancellations pertaining to check-ins/outs. Handled all guests upon arrival and provided a pleasant and professional check-in process while ensuring overall guests. Served customers by making reservations and providing cashiering services in addition to maintaining the hotel. Answered telephone calls within three rings, using correct greeting and phone etiquette. Processed guest requests, assigned rooms, and directed changes in cancellations pertaining to check-ins/outs. Handled all guests upon arrival and provided a pleasant and professional check-in process while ensuring overall guests. Served customers by making reservations and providing cashiering services in addition to maintaining the hotel. Answered telephone calls within three rings, using correct greeting and phone etiquette.



Fresh Brothers

• United States
• Restaurants
• 1 - 100 Employee

• General Manager Apprentice

  • Apr 2019 - Jan 2021

  Managed a team of 13 people to successfully run and operate a restaurant from FOH to the BOH. Provided training in food safety and sanitation via HACCP/ Serv-Safe health safety system. Maintained facility food, health, alcohol licenses, and certifications by meeting and/or exceeding mandated codes from the State of California Board of Health. Participated in facility surveys (inspections) made by authorized state agencies. Reconciled cash and receipts and created bank deposits. Managed a team of 13 people to successfully run and operate a restaurant from FOH to the BOH. Provided training in food safety and sanitation via HACCP/ Serv-Safe health safety system. Maintained facility food, health, alcohol licenses, and certifications by meeting and/or exceeding mandated codes from the State of California Board of Health. Participated in facility surveys (inspections) made by authorized state agencies. Reconciled cash and receipts and created bank deposits.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Aerospace Mechanic

  • Jan 2019 - Feb 2019

  Managed and trained over 15 employees on best practices and protocols to ensure optimal productivity. Elevated team member performance while ensuring that everybody Proactively identified and solved complex problems related to employee training. Created and offered additional materials to enhance training. Completed frequent assessments of training materials, structure, and success rates to enhance the program. Effective decision-maker in high-pressure environments. Coordinated training schedules and filed crucial administrative paperwork. Show less



Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Manager of Operations

  • Apr 2017 - Jan 2019

  Boosted sales by controlling costs and recommending process improvements. Managed business documentation and updates with latest information. Greeted customers and responded to customer inquiries. Identified and solved complex strategy problems to drive organizational goals. Established a customer-centric focus to build customer loyalty and retention. Lead team of 10 employees in all operations including sales, service, parts, inventory and store functions. Boosted sales by controlling costs and recommending process improvements. Managed business documentation and updates with latest information. Greeted customers and responded to customer inquiries. Identified and solved complex strategy problems to drive organizational goals. Established a customer-centric focus to build customer loyalty and retention. Lead team of 10 employees in all operations including sales, service, parts, inventory and store functions.



Life Alert Emergency Response, Inc.

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Sales Administrator

  • Feb 2016 - Feb 2017

  Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Maintained a strong understanding of competitor's mission, offerings, and presence in assigned territory. Secured long-term accounts by identifying client needs, providing recommendations to promote brand effectiveness and product benefits, and delivering products on time. Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for assigned accounts and clients. Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated. Show less