Experience

Cisco Systems France

• France
• IT Services and IT Consulting
• 100 - 200 Employee

• PROJECT MANAGER.PROJECT/PROGRAM MGMT



Cisco

• United States
• Software Development
• 700 & Above Employee

• BUSINESS MANAGER.FINANCE

  • Nov 2012 - Present

  - Responsible for design and maintenance of Cisco Capital Pre-Owned systems and tools. - Systems solution and related processes design, documentation, project management, and organizing UAT/BAT testing. - Working cross-functionally with the Business Process Outsource (BPO) partner personnel, suppliers, Cisco IT and support team members, Pre-Owned stakeholders and with departmental leads throughout the greater corporation. - Assuming total ownership of the solutions developed.- Recipient of 3 major awards: * Pre-Owned Achievement Award for Outstanding Leadership* Cisco Capital Innovation Award * Finance Catalyst Award for outstanding contributions to business

• Finance Business Ops Prog Mgr

  • Aug 2007 - Nov 2012

  Program Manager 2008 – 2012- MDM Process and Tool SME. Responsible for MDM Rule maintenance and updates, - Point of Contact for deal routing/approval issues, bug and error support. - Partnering with the IT and Tool Project teams for Business Acceptance Testing (BAT) of Finance tool enhancements for quarterly releases, reporting bugs, gaining fixes. - Facility manager for User Acceptance Testing (UAT),supporting the process, training users on new enhancements and ensuring successful releases. - Process Improvement activities include controlling MDM and deal related future processes, defining issues, measuring business impact, analyzing resolution and implementation.- Responsible for all MDM manual data updates to the new fiscal hierarchy each Year End to ensure MDM is available day 1 of the new Fiscal Year.



Hyperion Solutions

• Software Development
• 100 - 200 Employee

• Senior Business Analyst

  • Apr 2003 - Aug 2007

  - Evaluating, analyzing, and documenting system enhancements and client requirements in all phases of the Software Development Life Cycle for future Siebel releases. - Developing and driving business process improvements impacted by Siebel.- Challenging clients to fully exploit and leverage the Siebel application to meet Company goals. - Monitoring system adoption/acceptance; developing and executing objectives to improve.- Providing primary and secondary application support to internal clients, partnering with extended team in managing client relationship.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Senior Support Analyst

  • Jan 2000 - Apr 2003

  - Provided 1st Line support on in-house developed applications to Cisco’s global Sales Force. -- Supervising and managing a team of 4 analysts to provide 1st class support service on internally developed Cisco applications to Cisco’s global Sales Force.- Subject Matter Expert in over 15 internally developed applications, providing second line support and liaising with product developers to achieve solutions to major business impacting issues. - Provided 1st Line support on in-house developed applications to Cisco’s global Sales Force. -- Supervising and managing a team of 4 analysts to provide 1st class support service on internally developed Cisco applications to Cisco’s global Sales Force.- Subject Matter Expert in over 15 internally developed applications, providing second line support and liaising with product developers to achieve solutions to major business impacting issues.



SafetyNet PLC

• Customer Disaster Support Specialist

  • Jan 1998 - May 1999

  - Scheduled, managed and executed Disaster Recovery on AS/400 Systems and Call Centre/ACD in test and live situations. - Available 24 hours a day throughout the year, responding to live disaster situations. - Scheduled, managed and executed Disaster Recovery on AS/400 Systems and Call Centre/ACD in test and live situations. - Available 24 hours a day throughout the year, responding to live disaster situations.



Ferrero

• Luxembourg
• Manufacturing
• 700 & Above Employee

• Systems Support Analyst

  • Jan 1991 - Jun 1997

  - Promoted to System Support Analyst after successfully gaining necessary skills and experience.- Promoted to Junior Support Analyst then Systems Support Analyst on merit. - Provided comprehensive user support, jointly managed the operation of Ferrero's computer systems.- Developed and delivered training programs.- Managed and maintained the ISDN 30 digital telephone system.- Provided sales and accounting analytical reports. - Wrote and maintained IT company procedures. - Promoted to System Support Analyst after successfully gaining necessary skills and experience.- Promoted to Junior Support Analyst then Systems Support Analyst on merit. - Provided comprehensive user support, jointly managed the operation of Ferrero's computer systems.- Developed and delivered training programs.- Managed and maintained the ISDN 30 digital telephone system.- Provided sales and accounting analytical reports. - Wrote and maintained IT company procedures.



Gilnavi, SPA

• General Assistant

  • Mar 1989 - Aug 1989