Experience

Gradient Learning

• United States
• Education Management
• 1 - 100 Employee

• Managing Director Of Operations and Employee Experience

  • Jun 2019 - Present

  Leads the Operations and Employee Experience team in developing a company culture that embodies Gradient Learning's core values. This role serves as a strategic partner to the executive leadership team’s organizational planning & communication, enabling meaningful professional development, and executing HR operations with an eye toward diversity & inclusion. Responsibilities include but not limited to leveraging excellent relationship building and organizational skills to partner with the Chief Financial & Operating Officer in the overall planning, coordination, and administration of all organizational operations, including DEI, culture, HR, recruiting, and office programs/initiatives.Leadership Responsibilities:-Drives a metrics-based approach to evaluating the level of support and service that the team provides the organization to identify efficiencies and scalability insights. -Serve on the leadership team to represent the collective needs and challenges of the Operations and Employee Experience function.-Serve as a strategic and tactical partner to the CFOO on human resources, operations, and finance matters.-Ensure the Operations and Employee Experience team has a robust systems & process across the organization to drive seamless operations and an excellent staff experience-Partner with the senior leadership team to define and execute the organization’s overarching priorities-Lead the team to deliver strategic and operational support within Gradient Learning.-Act as a key advisor to internal stakeholders/teams -Manage and develop staff working across the operations, compliance, HR, people, procurement, and office administration functions-Oversee the Employee Experience team strategy to support and steward staff through the employee life cycle, staff development, engagement, and compliance.-Oversee the Emerging Leaders and people managers' professional learning & development programs aligned with Gradient Learning’s talent philosophy.



Summit Learning

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations and Planning

  • May 2017 - Jun 2019



Reese Strategies

• United States
• Hospitality
• 1 - 100 Employee

• EXECUTIVE LEARNING AND DEVELOPMENT CONSULTANT

  • 2010 - Feb 2019

  -Built learning and development programs, budgets, calendars and trainings for clients in the tech and SAAS industries.-Strong acumen in business, program development, branding, corporate culture and mock university programs.-Start-up, expansion and restructuring consultant and project manager, with analytical and design expertise. -Performance management, employee relations, morale building, corporate responsibility and conflict resolution focused.-Spearheads: Cultural and Organizational Change Management and Management Transition Model curriculum.-Successfully manages through exceptional familiarity with multistate and federal labor laws and regulations, including, but not limited to: diversity, harassment, OSHA, team building, leadership, management and required HR trainings.-Multi-Unit, online training development and learning support for: Executive and management teams and staff.-Develop Centers of Excellence and Strategic learning concepts and lead workshops and presentations.



KCTCS

• Higher Education
• 700 & Above Employee

• System Director of Virtual Student Services

  • Apr 2013 - May 2017

  • Plans, directs, and manages staff; responsible for development and daily operations of the virtual student services center and across the KCTCS system.• Provides leadership and support to the college personnel responsible for KCTCS system functions. • Develops and maintains student services websites, web pages/content and assists with the development of content and information for KCTCS.• Participates and leads the project planning and development of related student services strategies for the KCTCS system.• Liaison for online student services with KCTCS system-wide partnerships with Advising, Registrars, Financial Aid, and other student services related associates.• Coordinates integration of other related strategies with student services strategies, engages the cross-functional KCTCS system teams, develop vendor partnerships, and relationships with other colleges and universities to gather emerging best practices. • Researches, evaluates, and proposes implementation of new technologies and opportunities for advancing student services. Works with other departments to integrate student services website applications with various technology systems.• Updates and modifies student services web pages and content according to established procedures. • Provides leadership and support to the college personnel responsible for Recruitment and retention through Starfish and Radius(Intelliworks) software system. • Manage Web communications- Retention/CRM Strategist• Prepares and delivers reports, presentations, policy recommendations, and training as needed.• Provides recommendations in the management of large contracts with outsourcing partners, engages and participates in ongoing relationships with vendors and agencies.



Sullivan University

• United States
• Higher Education
• 300 - 400 Employee

• Adjunct Graduate Faculty- Leadership and Team Development

  • 2015 - 2017



Kentucky Community and Technical College System

• Coordinator of Assessment and Evaluation

  • Apr 2012 - Apr 2013

  • Maintain accurate records for the Technical Educational Database System (TEDS).• Maintain knowledge of the various certificate, diploma, and degree programs for the technical programs of KCTCS.• Provide assistance and support to the Office of Research and Policy Analysis staff.• Serve as an informational liaison for the Institutional Research/Institutional Effectiveness staff among the 16 community colleges.• Develop and coordinate assessment efforts for the growth of the KCTCS system. • Maintain and coordinate the data distribution of the Center for Community College Student Engagement (CCCSE) survey amongst the KCTCS System. • Maintain and report the Carl D. Perkins accountability measure data for our state and federal partners.• Maintain and report the Developmental Education, System Credential, and Financial Contribution data for the system and our state performance measures.• Researches, evaluates, and proposes implementation of new procedures and streamlining opportunities through various technology outlets.• Complete research and analyses requests from the leadership of KCTCS and our state partners in a timely manner.• Serve as the liaison between the Student Services Support Team and the Office of Research and Policy.• Serve as the liaison between KCTCS’s 16 colleges, OCTE, and KDE.



Owensboro Community and Technical College

• United States
• Higher Education
• 1 - 100 Employee

• Program Coordinator of Dual Credit Programs

  • Oct 2008 - Apr 2012

  • Help coordinate 30% of OCTC’s enrollment through dual credit initiatives with 14 high schools/technology centers spanning a 6-county area.• Promote dual credit programs, track and resolve attendance issues, and troubleshoot disciplinary issues for 300+ students on campus. • Cultivate relationships, market programs, and increase community awareness of “Discover College” to students, parents, high schools, community stakeholders, and business and industry.• Maintain accurate records of grant budget for $14,000+ in postsecondary funding; oversee the successful implementation and evaluation of budget goals and objectives • Provide assistance to students with the admission, registration and the processing of financial aid.• Maintain knowledge of the various certificate, diploma, and degree programs at OCTC so to effectively communicate to students their developmental and general education requirements.• Prepare and distribute reports on new policy recommendations to external and internal partners.• Give presentations and conduct trainings as needed for our external and internal partners.• Maintain accurate records and monitor the academic progress of Discover College students.• Coordinate and developed an orientation for Discover College students.• Provide academic advising for prospective students. • Organize Discover College outreach activities for high schools, middle schools, and community.• Works with internal and external partners to maintain the Discover College website as well as integrating new technologies to provide the best customer service.• Provides recommendations in the management of Memorandum of Agreements with external partners.• Engages and participates in continuous relationships with various outside organizations.• Serve as the liaison for the students, faculty, and high schools involved with Discover College.