Catrese Walker

Communication Center Representative I at WAKEMED HEALTH & HOSPITALS
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Contact Information
us****@****om
(386) 825-5501
Location
Wake Forest, North Carolina, United States, US
Skills

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Credentials

  • Clinical Terminology for International and U.S. Students
    Coursera
    Feb, 2023
    - Nov, 2024
  • WSET Level 1
    Napa Valley Wine Academy
    Nov, 2021
    - Nov, 2024

Experience

  • WAKEMED HEALTH & HOSPITALS
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Communication Center Representative I
      • Sep 2022 - Present

      • Responsible for the centralized processing of internal and external phone calls routed into the organization's switchboard. • Provides patient information and general information to the general public in regards to all aspects of services provided within the multi-site WakeMed healthcare system. • Assist with page messaging and the contacting of on call staff and physicians during after-hours for inpatients and current patients of WakeMed's primary care and specialty practices. • Provides assistance to internal hospital staff with all types of call processing including, call transfers, conference calls and international dialing. • Responsible for the activation of emergency response teams for the various in-house medical emergency events and environment of care events. Show less

  • Firstleaf
    • United States
    • Beverage Manufacturing
    • 1 - 100 Employee
    • Member Experience Level II Specialist, Compliance Wine Specialist
      • Aug 2021 - Sep 2022

      • Provided first-class customer service to our Wine Club members. • Responsible for responding to customer emails and phone messages in a timely manner in accordance with company policy. • Works with team to consistently maintain customer satisfaction. • Used product knowledge to showcase solutions and retain club memberships. • Completed data entry of customer engagements via database/CRM/other software to track progress. • Monitored and reported winery shipping compliance violations by state, as well as contacted customers via phone and email to inform them of winery-to-consumer wine shipment state laws. Show less

  • MyEyeDr.
    • Medical Practices
    • 700 & Above Employee
    • Communication Center Representative, Patient Relations Specialist
      • Nov 2018 - Jul 2021

      • Answers incoming patient calls to schedule, reschedule, confirm or cancel appointments. • Obtains patient's vision and medical insurance data to update and record in Acuity Logic. • Completes call logs, reports and accurately documents patient communications in Exam Writer for patient inquiries. • Answers incoming patient calls to schedule, reschedule, confirm or cancel appointments. • Obtains patient's vision and medical insurance data to update and record in Acuity Logic. • Completes call logs, reports and accurately documents patient communications in Exam Writer for patient inquiries.

  • Mohawk Industries
    • United States
    • Textile Manufacturing
    • 700 & Above Employee
    • Customer Service Representative III Specialist, Logistics Order Fulfillment Specialist
      • Sep 2015 - Nov 2018

      • Answered inbound calls from Big Box Retail Stores to provide tracking assistance on shipments using carrier websites. • Processed manual entry orders with 100% accuracy including credits and returns. • Addressed company website inquiries daily to assist in educating customers on different Pergo product lines and installation instructions. • Planned and managed logistics, warehouse, transportation and customer services. • Managed and processed daily retailer/distributor order fulfilments to ensure that every order delivered on time. • Responsible for making sure stock, materials, packages, and/or products were processed through the Locus delivery and/or SAP warehouse system efficiently and safely. Show less

  • BerylHealth, a Stericycle Communication Solutions Company
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Call Center Agent (Temporary position)
      • Apr 2015 - Oct 2015

      • Handled inbound patient calls while relaying emergency call-outs to Healthcare clients based in New York. • Dispatched critical patient information under HIPPA guidelines to help expedite response times. • Assisted Patient Services Representatives with any client related Healthcare questions. • Confirmed appointment schedules, Insurance policies, and procedures. • Handled inbound patient calls while relaying emergency call-outs to Healthcare clients based in New York. • Dispatched critical patient information under HIPPA guidelines to help expedite response times. • Assisted Patient Services Representatives with any client related Healthcare questions. • Confirmed appointment schedules, Insurance policies, and procedures.

  • The Body Shop
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Inventory Workflow Specialist (Temporary position)
      • Oct 2014 - Feb 2015

      • Completed inventory transactions such as storage location transfers, stock replenishment, stock adjustments, site to site transfers. • Coordinated physical stock layout utilizing correct bins to increase productivity KPI's. • Supported new product allocations and investigated stock discrepancies. • Completed inventory transactions such as storage location transfers, stock replenishment, stock adjustments, site to site transfers. • Coordinated physical stock layout utilizing correct bins to increase productivity KPI's. • Supported new product allocations and investigated stock discrepancies.

  • Southern Lithoplate, Inc.
    • United States
    • Printing Services
    • 1 - 100 Employee
    • Technical Support Specialist, Purchasing Agent
      • Nov 2004 - Sep 2014

      • Served as Chief Liaison for Sales staff, Service Technicians, and Vendors to guarantee orders shipped in a timely manner. • Determined recurring business needs and maintained required inventory levels. • Entered and processed Domestic and International purchase orders. • Answered incoming client calls to discuss pricing, shipment tracking details and delayed order status updates. • Worked with shipment companies to expedite distribution of materials to locations. • Served as Chief Liaison for Sales staff, Service Technicians, and Vendors to guarantee orders shipped in a timely manner. • Determined recurring business needs and maintained required inventory levels. • Entered and processed Domestic and International purchase orders. • Answered incoming client calls to discuss pricing, shipment tracking details and delayed order status updates. • Worked with shipment companies to expedite distribution of materials to locations.

Education

  • North Carolina Agricultural and Technical State University
    Laboratory Animal Science
    1993 - 1997
  • Millbrook Senior High School
    HS Diploma
    1989 - 1993

Community

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