Experience

EvolvHealth, LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• MSA

  • Sep 2009 - Present

  Member Services Advisor Ensures delivery of excellent customer service in call center for a life sciences company. Delight members and customers through fast and accurate processing of applications, orders, communication, and coordinating with other departments to resolve inquires. Build and maintain business relationship with members and customers by providing prompt and accurate service so as to promote product loyalty. Project a professional company image to deliver a message of Teamwork and Service Satisfaction. PRIMARY RESPONSIBILITIES • Handle requests from members and customers via telephone and email correspondence to respond to general inquires, orders, applications, compensation plan questions, issues etc. • Provide members/customers with product and service information • Identify, research, input data and resolve customer service issues using the computer system • Provide First Call Resolution to customer service inquires with timely follow up to requests • Complete call logs and reports • Recommend process improvements • Assist in on-the-job training for new employees • Other duties as assigned Show less



International Business Machines

• China
• Software Development
• 1 - 100 Employee

• Operations Team Lead

  • Nov 1998 - Jun 2009

  Co-lead commercial contract consisting of 115 employees and total contract value of $27M. Responsible for delivery metrics, personnel management, and client relationship for Cisco’s sales support contact center services Responsible for managing multi-shift daily operations for IBM internal account for maintenance contract and warranty entitlement Co-lead commercial contract consisting of 115 employees and total contract value of $27M. Responsible for delivery metrics, personnel management, and client relationship for Cisco’s sales support contact center services Responsible for managing multi-shift daily operations for IBM internal account for maintenance contract and warranty entitlement