Manager, Client Success

• Dec 2022 - Present

Director of Advertising Solutions

• Oct 2018 - Dec 2022

- Created a multi-channel Advertising Agency within PERQ to help drive and convert client's website traffic into sale producing leads through Google Ads, Social Media channels, Email and Programmatic Advertising. - Completed requirements and performance goals to achieve Google Partner status for PERQ Digital Advertising through campaign success, client growth, and certifications. - Designed and implemented client onboarding, account set-up, proactive monthly maintenance schedules and reporting processes to ensure a smooth and efficient start to finish experience. - Continuously researched industry and marketplace trends to develop new marketing solutions and enhance business operations. - Collaborated with Clients, Customer Success Managers, Data Engineers and Graphic Designers to execute Ads that make an impact and get top-notch results. Show less

Senior Social Media Specialist

• Oct 2016 - Oct 2018

- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers. - Developed digital management calendar, which included scheduling social media posts, responding to reviews and following up on digital advertising strategies. - Increased audience engagement with brand awareness by finding and integrating relevant videos, articles and other online content to share on social platforms. - Devised results-driven strategies and roadmaps based on clients' needs. - Developed time-saving methods that were adopted across multiple departments within the company. - Mentored and trained fellow Specialists on the Prime Response product while advancing my knowledge through webinars and certifications. Show less

Assistant Front Office Manager

• Mar 2016 - Oct 2016

- Worked directly with the Director of Sales and the Director of Operations to coordinated contracts with 400+ commercial and residential mowing and landscaping customer accounts - Interacted with customers by phone, email or in-person to answer questions, pay invoices and to be main point of contact for any issues. - Scheduled daily, weekly and monthly tasks for mowing and landscaping crews. - Completed daily and monthly billing for all commercial and residential lawn care through QuickBooks. - Created and maintained business accounts on various Social Media channels. Show less

Merchandising Logistics: Inventory Specialist

• Aug 2014 - Jan 2016

I worked directly with various optical vendors to maintain adequate stock levels at 47 different office locations. I supported the Department Manager with daily operational functions as well as researched individual frame sales for all Indiana and Illinois store locations. I worked directly with various optical vendors to maintain adequate stock levels at 47 different office locations. I supported the Department Manager with daily operational functions as well as researched individual frame sales for all Indiana and Illinois store locations.

Club Supervisor

• Mar 2010 - Sep 2013

Event Specialist (March 2010-January 2011) Lead Event Specialist (January 2011-December 2011) Club Supervisor #6528 (December 2011-August 2012) Kroger Event Leader (September 2012-September 2013) I developed and maintained relationships with all levels of store management, resolved potential accounting discrepancies, and accurately completed all new hire paperwork for Sam’s Club and Wal-Mart stores. I worked closely with Human Resources to resolve related issues promptly and efficiently. I also oversaw 30-35 employees, conducted payroll, scheduling, hiring, training, and verified employment I-9 forms. Show less