Catia Scodro
Customer Service Manager at Vitec Imaging Solutions- Claim this Profile
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Italiano Native or bilingual proficiency
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Inglese Full professional proficiency
Topline Score
Bio
Experience
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Customer Service Manager
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Jun 2013 - Present
The Vitec plc imaging division Key Responsibilities- Direct and support the customer service team in daily pre & post sales activities with distributors (price list creation and communication to customers, assistance & technical info about products, order processing, payment reminders, credit colletion, claim management, etc)- Review customer complaints and track the resolution - Handle complex and escalated customer service issues - Implement customer service policies… The Vitec plc imaging division Key Responsibilities- Direct and support the customer service team in daily pre & post sales activities with distributors (price list creation and communication to customers, assistance & technical info about products, order processing, payment reminders, credit colletion, claim management, etc)- Review customer complaints and track the resolution - Handle complex and escalated customer service issues - Implement customer service policies and procedures - Oversee the achievement and maintenance of agreed customer service levels and standards against set KPIs - Analyse statistics and reports to determine the level of customer service being provided - Identify and implement strategies to improve quality of service, productivity and profitability - Plan, prioritize and delegate work tasks to ensure proper functioning of the department - Ensure the necessary resources and tools are available for quality customer service delivery - Liaise with business partners to support and implement growth strategies - Identify and address staff development needs Show more Show less
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Customer Service Manager
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Jul 2009 - May 2013
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Customer Service Manager
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Jan 2003 - Jun 2009
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Marketing & Sales department assistant
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Jan 2000 - Dec 2002
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Education
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Università degli Studi di Padova