Experience

Vitec Imaging Solutions

• Customer Service Manager

  • Jun 2013 - Present

  The Vitec plc imaging division Key Responsibilities- Direct and support the customer service team in daily pre & post sales activities with distributors (price list creation and communication to customers, assistance & technical info about products, order processing, payment reminders, credit colletion, claim management, etc)- Review customer complaints and track the resolution - Handle complex and escalated customer service issues - Implement customer service policies… The Vitec plc imaging division Key Responsibilities- Direct and support the customer service team in daily pre & post sales activities with distributors (price list creation and communication to customers, assistance & technical info about products, order processing, payment reminders, credit colletion, claim management, etc)- Review customer complaints and track the resolution - Handle complex and escalated customer service issues - Implement customer service policies and procedures - Oversee the achievement and maintenance of agreed customer service levels and standards against set KPIs - Analyse statistics and reports to determine the level of customer service being provided - Identify and implement strategies to improve quality of service, productivity and profitability - Plan, prioritize and delegate work tasks to ensure proper functioning of the department - Ensure the necessary resources and tools are available for quality customer service delivery - Liaise with business partners to support and implement growth strategies - Identify and address staff development needs Show more Show less



Manfrotto Imagine More

• Customer Service Manager

  • Jul 2009 - May 2013

• Customer Service Manager

  • Jan 2003 - Jun 2009

• Marketing & Sales department assistant

  • Jan 2000 - Dec 2002