Personal Assistant (B4)

• Apr 2022 - Present

Clerical Officer (B3)

• Apr 2021 - Mar 2022

• Data entry and retrieval from databases/core clinical systems.• Filled, scanned and posted laboratory reports and investigation results ensuring these were managed in line with the departmental protocols whilst in the custody of the secretarial office.• Typed and transcribed correspondence as required.• Acted as first point of contact of incoming telephone calls from patients and internal or external organisations and dealt with enquiries and/or took messages to cascade to the appropriate person / department .• Registered referrals on the PAS system within standard guidelines and created appointments as per clinical triage requests.• Booked, cancelled and rescheduled clinics as per management / consultant request, in line with the Trust policy.• Attended departmental meetings as required and communicated ideas for service improvement if applicable.• Provided high quality customer care to patients and other clients, whilst maintaining patient’s rights for privacy and confidentiality. Show less

Clerical Officer (B2)

• Apr 2020 - Apr 2021

• Acted as receptionist, providing customer service skills. • Used PAS system to record and update patient’s details and appointments, ensuring all details were recorded to cover audit requirements. • Supported patients, always maintaining the confidentiality, safety and security of the reception area. • Provided support by the phone and created letters where required. • Managed a filling system and booked patient waiting lists, accurately tracking patient records. • Proactively reduced the filing storage of the office by requesting notes for archive or scanning documents on the appropriate systems. • Registered referrals on PAS system within the 2 working days SLA. Show less

Team Leader

• Jan 2015 - Apr 2020

• In charge of service delivery and operational decisions in the absence of a manager.• Coaching and supervisory support to the Customer Service Advisors.• Responsible for admin duties such as financial records, banking, payroll and staff rotas among any other admin or financial duties required.• Conducted staff 1:2:1’s, probation meetings, note taking duties and collaborated in Health & Safety meetings.• Improved several audit files such as continuity, records of the ticket machines and office sales and sales analysis regarding the up sell of products in the station.• Accountable for carrying out weekly safety checks (fire alarm test, first aid kits, defibrillator, emergency bag, spillage kit).• Community Ambassador accountable for organising fundraisings for the Manchester & Cheshire Dogs’Home and Parkinson’s UK, and improvement of team engagement for three years.• Supervision of ticketing and operational systems, and any safety issues that need to be reported.• Collaboration with the team by providing detailed travel and ticket information to customers. • Always ensure that a positive outcome is achieved when mediating with customers and contractors. • Actively apply NEL policies including Drug and Alcohol, Equal Opportunities and Data protection policies. Show less

Customer Service Advisor

• May 2014 - Dec 2014

• Provided advice on products and services, managed the boarding and departures of services and delivered support to both station colleagues, drivers and support staff.• Safety duties such as daily inspections, acted as signaller to reversing coaches while following respective procedures and standards.• Liaised with a wide variety of departments daily including depots, control centres and partner stations across the country.• Cash handling at the Travel shop, including reconciliation and banking at end of shift. Show less

Admin and Customer Service Advisor

• Nov 2013 - Apr 2014

● Taking inbound calls from customers, dealing with both customer service and sales queries. ● Log customer’s emails into the CS system. ● Sophisticated handling of CS cases through analysis and investigation. ● Proactively following up email updates concerning suppliers’ feedbacks and new regulations. ● Managing returns, replacements and refunds. ● Taking inbound calls from customers, dealing with both customer service and sales queries. ● Log customer’s emails into the CS system. ● Sophisticated handling of CS cases through analysis and investigation. ● Proactively following up email updates concerning suppliers’ feedbacks and new regulations. ● Managing returns, replacements and refunds.

Customer Service Agent

• Nov 2012 - Aug 2013

● Customer Service, as well as promotion, advertising and marketing of their products and services, receipts and invoices. ● Dealing with customers face to face, helping them find what they needed. ● Worked on a commission basis, always achieving targets. ● Customer Service, as well as promotion, advertising and marketing of their products and services, receipts and invoices. ● Dealing with customers face to face, helping them find what they needed. ● Worked on a commission basis, always achieving targets.

Sales Agent / Store Manager

• Jun 2008 - Jul 2012

● Managing a team of 4 staff by overlooking the sales targets and carrying out monthly team meetings as well as 1-2-1’s to improve the revenue of the store. ● Customer service, back-office and database updating. ● Managed contracts for customer’s mobile internet, communications and landline services. ● Managing a team of 4 staff by overlooking the sales targets and carrying out monthly team meetings as well as 1-2-1’s to improve the revenue of the store. ● Customer service, back-office and database updating. ● Managed contracts for customer’s mobile internet, communications and landline services.

Data Analyst

• May 2007 - Mar 2008

Used to manage invoice documents and responsible to check all the data. Report and escalate any errors spotted within the data Used to manage invoice documents and responsible to check all the data. Report and escalate any errors spotted within the data