Senior Associate

• Sep 2017 - Present

Closing Officer

• Apr 2014 - Present

Quality Assurance Officer

• Apr 2012 - Oct 2013

Sr Member Services Rep

• Oct 2004 - Jun 2011

Commission based salary primarily based upon the sale of vacation ownership products to new and existing owners of Wyndham. Job requirements included consistently meeting or exceeding weekly and monthly team sales goals; assisting in training new recruits, maintaining monthly VPG/APT goals, building relationships with clients, extensive customer service and system based knowledge, effecting real estate sales contracts, deeding and closing of timeshare ownership sales. Commission based salary primarily based upon the sale of vacation ownership products to new and existing owners of Wyndham. Job requirements included consistently meeting or exceeding weekly and monthly team sales goals; assisting in training new recruits, maintaining monthly VPG/APT goals, building relationships with clients, extensive customer service and system based knowledge, effecting real estate sales contracts, deeding and closing of timeshare ownership sales.

Branch Manager, Second Vice President

• Oct 2000 - Jun 2004

Administer and manage all of the functions of a branch office. Job duties included hiring/firing personnel; providing leadership, coaching, guidance and staff motivation; opening new accounts, approving commercial/consumer loans and lines of credit with a lending limit of $100k, assisting clients with the recommendation of alternative financial products and services. Responsible for attaining established Bank and branch goals through active participation in sales management. This position required substantial knowledge of products and services my institution offered, as well as full knowledge of the product offerings of my competition. Expected to establish a rapport with the surrounding community to attract personal and commercial business in an attempt to grow the overall profitability of the branch office. Within my first year I grew a previously unprofitable branch by $10M and continued to bring in new commercial business.

Branch Operations Manager

• Apr 1999 - Oct 2000

Responsible for the administration and efficient day to day operation of a full service branch office, including operations, product sales, customer service, and security and safety in accordance with branch policy and procedures. Achieved individual and branch sales goals through new business sales, referrals and retention of account relationships. Provided leadership, training, coaching, guidance and staff motivation; delegate day to day operation responsibilities to branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management. Participated in community events to increase the Bank’s visibility and to enhance new and existing business opportunities.

Branch Assistant Manager

• Dec 1995 - Apr 1999

Responsible for the daily operation of a full service branch office, including operations, consumer lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Developed new deposit and loan business; provided a superior level of customer relations and promote the sales and service culture through coaching, guidance and staff motivation; achieved individual and branch sales goals through new business sales, referrals and retention of account relationships. Provided leadership, training and supervision; delegated day to day operations to branch personnel. Participated in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities. Performed duties in the absence of the Branch Manager when necessary