Experience

H-M Company Commercial Laundry Equipment

• Service Coordinator

  • Mar 2021 - Present



Beechmont Toyota Inc

• Assistant Service Manager

  • Apr 2018 - Mar 2021



Gensuite

• Associate Business Analyst

  • Apr 2017 - Aug 2017



LifeSafer Ignition Interlock

• Technical Support Specialist

  • Dec 2013 - Apr 2016

  Provided client support and technical issue resolution via email, phone and other electronic mediumProvided training to clients in the use of systems, hardware, and applicationsPerformed basic data mining and data corrections in SQL Management StudioGained remote access to computers in service centers to provide assistanceThoroughly documented and communicated resolution steps for new issues related to proprietary software and equipmentWorked with… Provided client support and technical issue resolution via email, phone and other electronic mediumProvided training to clients in the use of systems, hardware, and applicationsPerformed basic data mining and data corrections in SQL Management StudioGained remote access to computers in service centers to provide assistanceThoroughly documented and communicated resolution steps for new issues related to proprietary software and equipmentWorked with development and engineering to identify and correct issues found in the field for future product releasesPart of an on-call rotation for addressing emergency issues after business hours“Go To” specialist for special projects and new initiatives Show more Show less