Experience

Play Matters Australia

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Quality and Innovation Lead

  • Feb 2023 - Present



QUT (Queensland University of Technology)

• Australia
• Higher Education
• 700 & Above Employee

• Centre Manager

  • Apr 2021 - Feb 2023

  The QUT Centre for Child and Family Studies, is a group of over 40 multidisciplinary researchers and over 30 external partners who work in transdisciplinary ways to positively transform the lives of children and families. In this role I managed the day-to-day centre operations including coordination of centre activities, collaboration with program leaders and team members, event organisation, internal and external communications and correspondence, tracking centre impact and website development.

• Research Assistant

  • Feb 2018 - Feb 2023

  Assist in the implementation of research projects from conceptualisation to publication. Experienced in ethical procedures, applications and ethical data storage, research design and methodology, participant recruitment, collection and content analysis of data, annotated bibliographies, literature reviews, formatting and design of research briefs. Collaborate on the writing of final reports ready for client submission or publication. Preparation of journal submissions. Collaborate and participate in meetings and discussions in relation to projects and project outcomes. Assist in the design of e-learning modules and website management.



Queensland Department of Education

• Australia
• Government Administration
• 700 & Above Employee

• Relief Teacher

  • Feb 2018 - Feb 2023

  • Deliver developmentally appropriate learning experiences to a range of children from Kindergarten to grade 4 including SEP. • Provide in-class support to children to meet their specific learning needs • Use of positive behaviour strategies to manage behaviour within the classroom • Develop rapport with students to ensure they feel safe, secure and ready to learn • Provide feedback and observations to class teachers, school administration and carers on the running of the day along with student achievements throughout the day • Work with and support individual children within the classroom environment, ensuring children feel safe and secure • Reflect on daily practice and attend professional development opportunities to support continued learning



Tumble Tots Kindergarten

• Educator

  • Jun 2016 - Dec 2018

  • Prepare, implement and evaluate developmentally appropriate programs for individual children and groups • Record observations of individual children or groups for program planning purposes • Collaborate and contribute to planning and documentation of children within the Kindergarten setting • Evaluate programs and activities for learning potential • Collaborate and contribute to staff meetings • Work with individual children to ensure they are reaching their learning goals • Supervise children during both indoor and outdoor play sessions, ensuring their wellbeing is maintained at all times



Self-Employed

• Freelance Proofreader

  • Mar 2014 - Dec 2014

  • Oversaw editing of thesis and monograph in preparation for printing • Established style notes for original thesis and edited according to style guidelines • Edited content of Monograph as per publisher’s guidelines • Reviewed text, checking grammar, typos and context errors • Checked accuracy of all references • Maintained regular communication with author in regards to amendments • Oversaw editing of thesis and monograph in preparation for printing • Established style notes for original thesis and edited according to style guidelines • Edited content of Monograph as per publisher’s guidelines • Reviewed text, checking grammar, typos and context errors • Checked accuracy of all references • Maintained regular communication with author in regards to amendments



QUT (Queensland University of Technology)

• Australia
• Higher Education
• 700 & Above Employee

• Project Officer

  • Jan 2012 - Jan 2014

  • Administered distance learning program and requirements for all enrolled or potential students from Vietnam • Compiled accurate records of all students including personal details, unit enrolments and grades • Co-ordinated distribution of module packs, via post, email and Blackboard site • Liaised with unit co-ordinators on student progress and followed up students when required. • Collated student grades for statistical analysis • Co-ordinated distribution of program survey to all past students and lecturers • Collected and recorded data from surveys, analysed and compared data for further research discussions resulting in the publication of a reasearch article • Supervised translation of Mental Health text book from English to Vietnamese through close collaboration with Vietnamese translators • Arranged travel plans for academics travelling to Vietnam and managed reconciliation of travel and credit card statement via QUT systems



Australian Day Tours / JPT Tours

• Director of Operations

  • Mar 2006 - Sep 2010

  • Directed the management and administration of day to day operations for three offices (Brisbane, Gold Coast and Cairns) • Established and implemented departmental policies, goals, objectives and procedures, in collaboration with department heads and key staff members • Directed and coordinated activities of the business in relation to vehicles, tour pricing, sales and customer satisfaction • Ensured compliance of QLD Transport regulations in regards to vehicles, driver’s hours and fatigue management • Identified key trends in sales and provided weekly and monthly statistics for review to the sales and marketing team • Researched consumer trends to identify customer needs and determine saleable tours and associated costs



O'Reilly's Rainforest Retreat, Villas and Lost World Spa & Conference Centre

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Varying Roles - Rooms Division Manager, Assistant Manager, Front Office Manager

  • Sep 1998 - Mar 2005

  Rooms Division Manager • Analysed daily occupancy and costs to provide statistical reports and action plans • Maintained company website via CMS system and managed products on external websites • Provided sales training to reservations and front office staff • Identified consumer trends and reported on new revenue streams • Collaborated with management team in regards to financial activities, including rate setting, establishment of budgets and allocation of funds for marketing activities • Consulted with an external company to ensure the efficient operation of the companies IT systems Assistant Manager Duel Role managing the Human Resources Department and Marketing Department • Facilitated recruitment and maintained human resource policies • Monitored staff performance to ensure the companies goals and vision were being met • Established and implemented marketing policies and procedures • Undertook sales calls to travel agents and attended trade shows, along with preparation of itineraries for international sales missions • Collaborated with executive management team and provided input on company policies and procedures whilst assisting with the preparation of business plans