Experience

Pierce Group Benefits

• United States
• Insurance
• 1 - 100 Employee

• Senior Account Executive

  • May 2017 - Present

• Account Executive

  • Nov 2014 - Present

  Holly Springs, NC * Account management of town, city and county governments * Day-to-day contact with clients * Work with Benefit Analyst to determine best benefits options for health, dental, vision, GTL, HRA, HSA, FSA, STD and LTD plans. * Meet on-site with clients to review benefit options and obtain plan year benefits approval and service contract. * Coordinate open enrollment to include pre-enrollment, open enrollment and post-enrollment processes. * Oversee benefit book and website… Show more * Account management of town, city and county governments * Day-to-day contact with clients * Work with Benefit Analyst to determine best benefits options for health, dental, vision, GTL, HRA, HSA, FSA, STD and LTD plans. * Meet on-site with clients to review benefit options and obtain plan year benefits approval and service contract. * Coordinate open enrollment to include pre-enrollment, open enrollment and post-enrollment processes. * Oversee benefit book and website creation. * Liaison between client and carrier in obtaining BAA and other contracts * Conduct employee group benefit briefings. * Oversee client and carrier return files. * Investigate and resolve claims and billing issues * Assist, coordinate and conduct client meetings and attend benefits fairs. * Communicate with carriers regularly and act as liaison between clients and carriers to resolve issues. * Provide support with client wellness initiatives and help clients realize their wellness goals.



Chico's FAS, Inc.

• United States
• Retail
• 100 - 200 Employee

• Assistant Store Manager

  • Dec 2013 - Sep 2014

  Streets of Southpoint, Durham, NC • Manage general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations. • Recruit, hire, and train store associates; coach and develop associates in improving key performance indicators. • Supervise store associates engaged in sales and support. • Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines. • Promote customer service; respond to customer inquiries and complaints in… Show more • Manage general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations. • Recruit, hire, and train store associates; coach and develop associates in improving key performance indicators. • Supervise store associates engaged in sales and support. • Prepare weekly schedules to ensure proper floor coverage within fiscal guidelines. • Promote customer service; respond to customer inquiries and complaints in a professional and timely manner. • Model sales expectations by utilizing various techniques and communicating product knowledge to the customer. • Perform financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensure all register transactions are completed accurately and in accordance with policy. • Administer all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. • Support compliance with all applicable laws, loss prevention policies, operating procedures and controls. • Meet with store manager and assistant managers to discuss process improvement to realize increased revenues. Show less



Mansfield Enterprises

• Owner

  • Jul 2004 - Dec 2013

  Raleigh, NC • Provided exceptional customer service to promote customer retention. • Recruited, trained, developed and motivated qualified associates to ensure staffing needs are met. • Maintained employer-employee relationships that contributed to satisfactory productivity, motivation, and morale • Implemented employee incentive plans that promoted company growth. • Customer and employee dispute resolution. • Vendor Selection, ordering/inventory management, loss prevention. • Preparation… Show more • Provided exceptional customer service to promote customer retention. • Recruited, trained, developed and motivated qualified associates to ensure staffing needs are met. • Maintained employer-employee relationships that contributed to satisfactory productivity, motivation, and morale • Implemented employee incentive plans that promoted company growth. • Customer and employee dispute resolution. • Vendor Selection, ordering/inventory management, loss prevention. • Preparation and processing of payroll data for all employees in accordance with the company policies and wage and hour laws. • Insured compliance with all state and federal employment laws and standards. • Installation and use of Peachtree Payroll and Accounting software, Microsoft Office and POS system. • Balanced daily cash, credit and check receipts through verification. • Implemented merchandising standards, store events, advertising and E-marketing strategies, customer phone solicitations and communications. • Maintained and managed all computer systems and business equipment. Show less



Search Strategies, Inc

• Executive Recruiter

  • Oct 2000 - Jun 2004

  Moneta, VA • Identified and recruited active and passive Human Resources professionals through internet postings, web-based sourcing, networking, and cold calling. • Hired, trained and managed office staff. • Utilized Microsoft Office applications to include Outlook, Access, Excel, Word, and FrontPage. • Developed candidate profiles, screened, referred and successfully placed candidates in Fortune 500 corporations • Drove business growth and built strategic client… Show more • Identified and recruited active and passive Human Resources professionals through internet postings, web-based sourcing, networking, and cold calling. • Hired, trained and managed office staff. • Utilized Microsoft Office applications to include Outlook, Access, Excel, Word, and FrontPage. • Developed candidate profiles, screened, referred and successfully placed candidates in Fortune 500 corporations • Drove business growth and built strategic client relationships. • Created and maintained databases, spreadsheets, reports and websites. Show less



Smyth Companies

• United States
• Printing Services
• 100 - 200 Employee

• Human Resources Manager/Co-Information Systems Manager

  • Aug 1981 - Sep 2000

  Bedford, Virginia Co-IT Manager/Human Resources Manager August 1981 - September 2000 (Hired as Payroll Clerk and held progressively responsible roles) • Responsible for all Human Resources functions in a non-union manufacturing environment. • Served as Human Resources resource on executive management strategic planning team. • Recommended, implemented and managed payroll system and supervised payroll clerk • Managed all employee benefits for 280 employees and retirees to include medical… Show more Co-IT Manager/Human Resources Manager August 1981 - September 2000 (Hired as Payroll Clerk and held progressively responsible roles) • Responsible for all Human Resources functions in a non-union manufacturing environment. • Served as Human Resources resource on executive management strategic planning team. • Recommended, implemented and managed payroll system and supervised payroll clerk • Managed all employee benefits for 280 employees and retirees to include medical and life insurance, disability, flexible spending program, 401(k), Profit Sharing, COBRA, FLMA, Worker’s Compensation, Safety/OSHA, and Employee Assistance Program. • Recruited and hired office and manufacturing personnel. • Handled dispute resolution and employee terminations. • Insured compliance with all state and federal laws and regulations. • Worked with outside third party administrators, vendors and charitable organizations. • Responsible for employee communication through meetings, company newsletters and one-on-one employee communications. Planned company events. • Evaluated, selected and oversaw installation of enterprise computer LAN and communication systems and subsequent maintenance • Maintained/updated computer programs written in COBOL, RPG II, SCO UNIX. • Trained employees in the use of computer systems, software applications (Microsoft Office, Ultipro, Primac, MAPICS, and proprietary applications). • Provided ongoing training and technical support for software and hardware issues. Show less