Executive Administrative Assistant, Director of Collections, and Compliance Team Member

• Jul 2022 - Present

Director of Collections & Compliance Team Manager

• May 2003 - Present

Manage the collection departments for three diverse companiesManage a staff of 8 collection analystsManage the day-to day personnel functions of the collections team including scheduling, staffing, Performance management, and skill developmentEvaluate performance and make recommendations for personnel actionsMotivate employees to achieve peak productivity and performanceOverseeing consumer and commercial customersWork with State and Federal Auditors Member of Compliance Management TeamImplementing and enforcing policies and proceduresVendor Management Critical support in past due and aged accountsFollow U.S. Fair Debt Collection Practices Act (FDCPA guidelines)Successful telephone collection techniques and skip tracingLegal Document PreparationCollect on outstanding legal judgmentsProcess garnishmentsBank ReconciliationA/R CollectionsAuto Title Loan CollectionsAuto Repossession SpecialistWork directly with Attorneys and Collection agencies