Experience

GEMCO Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Manager, Customer Service

  • Jan 2021 - Present



Venture Lighting International

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Customer Service Manager

  • Jul 2017 - Jan 2021

  My favorite part of my job is building and maintaining working relationships with both external industry agency representatives and internal team members. I am responsible for managing the day to day activities of Venture Lighting's internal sales and customer support team while acting as the main point of contact for agency representatives nation-wide. Internally, I lead and motivate my team to provide quality and friendly customer/agent support with speedy response time while promoting our product and services. Externally I work with agency representatives on quoting large jobs, expediting inquiries and act as the liaison between my agency contacts and internal colleagues. Show less



Datavantage/MICROS Systems

• Cleveland/Akron, Ohio Area

• Marketing Coordinator

  • 2000 - 2006

  I managed corporate marketing events, which included but was not limited to the responsibility for planning, budgeting, coordination and execution of trade shows and annual user conference. Maintained ongoing relationships with industry partners for the purpose of sponsorship negotiations and trade shows and user conference opportunities. I created and maintained marketing plans to obtain preferred business partnerships with large industry partners and managed co-operative marketing programs to ensure marketing funds were fully utilized. Submitted award applications for business partners such as Microsoft and Weatherhead School of Management. I also administered the company website and was responsible for company promotional items and trade show giveaways. Assisted in mailing/communication campaigns, which included monthly emails to client base and assisted in production of hard mailings to prospects. Show less



Energy Management Specialists, Inc.

• Cleveland/Akron, Ohio Area

• Marketing/Events Coordinator

  • Jun 1999 - Jun 2000

  In addition to planning and organizing company events and special projects, I created and implemented the company newsletter, which included the format design and writing and editing articles. I also conducted the New Employee Orientation Program and maintained trade organization relationships. In addition to planning and organizing company events and special projects, I created and implemented the company newsletter, which included the format design and writing and editing articles. I also conducted the New Employee Orientation Program and maintained trade organization relationships.



H. Leff Electric Company

• Cleveland/Akron, Ohio Area

• Marketing Assistant

  • Apr 1998 - Jun 1999

  I organized and coordinated special events, seminars and meetings and assisted with Affiliated Distributors market planning. Ordered and maintained promotional items and giveaway I was accountable for direct mailings and maintained company mailing list and database. Was also responsible for preparing monthly sales reports. I organized and coordinated special events, seminars and meetings and assisted with Affiliated Distributors market planning. Ordered and maintained promotional items and giveaway I was accountable for direct mailings and maintained company mailing list and database. Was also responsible for preparing monthly sales reports.