Experience

Porto Vista Hotel

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2021 - Present



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Assistant General Manager

  • Sep 2019 - Apr 2021

  High energy individual who supports the overall management of the daily operations. An enthusiastic, hands-on leader who is familiar with IHG Brand Standards. Experienced with covid re-opening procedures to ensure the safety of our team and guests alike. Weekly forecast of hotel, STR review and has shared responsibilities of our Sales effort to create new LNR's. Ability to provide amazing guest and team satisfaction.



Brighton Management

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Front Office Operations

  • Oct 2018 - Sep 2019

  Implemented new policies and procedures to run a more efficient front desk as well as developed a new training guide for all new hires for a 409 room hotel. Strong focus of guest satisfaction to create memorable guest experiences. HR duties to include payroll, recruit, train and counsel team members. Accounting responsibilities include: Review and approval of invoices, processing chargebacks and settling guest billing disputes.



Courtyard by Marriott Carlsbad

• Assistant General Manager

  • Mar 2018 - Jun 2018

  Weekly property walks with Maintenance and Housekeeping Managers to ensure property was guest presentable, created SMART plans for items that needed attention. Participated in weekly revenue calls to review revenue strategies for upcoming months. Worked with F&B team to implement new concepts to attract more guests to the Bistro. Accounts Receivable using the M3 System and Sharepoint System, review of monthly P&L & bank reconciliations. Ability to process payroll in ADP, staff recruitment and retention, training and development activities.



Evolution Hospitality

• United States
• Hospitality
• 400 - 500 Employee

• Campus Front Office Manager for a Dual Hilton Property (Hilton Garden Inn & Homewood Suites)

  • May 2016 - Mar 2018

  Pre-opening experience for the first Hilton Worldwide Dual Brand Property (Homewood Suites/Hilton Garden Inn) with one shared front desk with 365 rooms. Daily review of guest satisfaction scores to ensure that goals are met and if needed established and implement procedures to ensure we exceed guest expectations. Review and respond to the daily operational demands as it relates to the hotel. Create and maintain a quality and professional work environment. Review credit card charge backs and bank reconciliations. Payroll experience using Krono’s system.



Grand Pacific Resorts

• United States
• Hospitality
• 200 - 300 Employee

• Operations Manager

  • Dec 2013 - Jan 2016

• Front Office Manager

  • Oct 2012 - Dec 2013