Cathy Burnham

Website Project Manager at Thomas
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Contact Information
us****@****om
(386) 825-5501
Location
Belleville, Illinois, United States, US

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Mark Mason

It was great to see Cathy Wallace grow over the course of last year. When she joined my team at the end of 2010, she had no experience in the web design and online marketing industry. By the end of 2011 Cathy was able to competently manage customers through the fulfillment of products across both design and online marketing. A great accomplishment. She would enthusiastically take additional - especially challenging - customers on top of her normal workload. Cathy is someone you can lean on and know the job will get done. ~ Mark Mason

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Experience

    • United States
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Website Project Manager
      • Sep 2021 - Present

    • Software Development
    • 700 & Above Employee
    • SEO Account Manager
      • Nov 2010 - Jun 2021

      •Manage up to 100 small business clients at one time for Search Engine Optimization (SEO). •Develop an understanding of client's online marketing goals and business needs to deliver quality service. •Effectively communicate to clients any strategy updates and recommendations during monthly SEO review calls •Maintain excellent customer. •Manage up to 35 small business clients at one time for website design projects while maintaining project scope, quality standards and timeline •Manage up to 100 small business clients at one time for Search Engine Optimization (SEO). •Develop an understanding of client's online marketing goals and business needs to deliver quality service. •Effectively communicate to clients any strategy updates and recommendations during monthly SEO review calls •Maintain excellent customer. •Manage up to 35 small business clients at one time for website design projects while maintaining project scope, quality standards and timeline

    • Pharmaceutical Manufacturing
    • 100 - 200 Employee
    • Area Meeting Planner
      • Jul 2007 - Nov 2010

      •Planned and implemented multiple sales meetings per year with up to 800 attendees in locations throughout the United States •Effectively worked with a team of eight meeting planners to successfully launch two pharmaceutical products at meetings which was attended by 2500 Sales Representatives •Managed teams of up to 15 volunteers to follow through with goals and objectives for multiple sales meetings •Contracted with hotels throughout the United States to plan sales meeting for 500… Show more •Planned and implemented multiple sales meetings per year with up to 800 attendees in locations throughout the United States •Effectively worked with a team of eight meeting planners to successfully launch two pharmaceutical products at meetings which was attended by 2500 Sales Representatives •Managed teams of up to 15 volunteers to follow through with goals and objectives for multiple sales meetings •Contracted with hotels throughout the United States to plan sales meeting for 500 plus attendees •Created new guidelines for hotel rooming list instructions and trained other Meeting Planners on the new processes which resulted in more effective staff communication •Implemented new and improved guidelines for corporate VIPs, including VIP instructions and treatment while onsite at sales meetings and trained Meeting Planners on the new processes which resulted in corporate unity •Created and implemented Security guidelines and procedures for meetings with over 500 attendees Show less •Planned and implemented multiple sales meetings per year with up to 800 attendees in locations throughout the United States •Effectively worked with a team of eight meeting planners to successfully launch two pharmaceutical products at meetings which was attended by 2500 Sales Representatives •Managed teams of up to 15 volunteers to follow through with goals and objectives for multiple sales meetings •Contracted with hotels throughout the United States to plan sales meeting for 500… Show more •Planned and implemented multiple sales meetings per year with up to 800 attendees in locations throughout the United States •Effectively worked with a team of eight meeting planners to successfully launch two pharmaceutical products at meetings which was attended by 2500 Sales Representatives •Managed teams of up to 15 volunteers to follow through with goals and objectives for multiple sales meetings •Contracted with hotels throughout the United States to plan sales meeting for 500 plus attendees •Created new guidelines for hotel rooming list instructions and trained other Meeting Planners on the new processes which resulted in more effective staff communication •Implemented new and improved guidelines for corporate VIPs, including VIP instructions and treatment while onsite at sales meetings and trained Meeting Planners on the new processes which resulted in corporate unity •Created and implemented Security guidelines and procedures for meetings with over 500 attendees Show less

    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Management Trainee
      • Jun 2006 - Jul 2007

      •Earned four Elite Dinner Awards for the personal sales techniques •Coordinated and organized marketing events for local clients •Performed weekly marketing and sales calls to local clients •Maintained excellent customer service •Assisted with administrative duties: updating all client files, bill collecting and acquiring customer satisfaction •Earned four Elite Dinner Awards for the personal sales techniques •Coordinated and organized marketing events for local clients •Performed weekly marketing and sales calls to local clients •Maintained excellent customer service •Assisted with administrative duties: updating all client files, bill collecting and acquiring customer satisfaction

Education

  • Eastern Illinois University
    BA, Communication Studies
    2002 - 2006

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