Cathy Allen
Data Conversion Specialist at Deacom, Inc.- Claim this Profile
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Bio
Laurence Bigorre Buffard
In 2000 and 2001, Cathy Allen participated to Galaxy ticketing system implementation in Disneyland Paris. As a member of Gateway Ticketing Systems, Galaxy software editor, Cathy was extensively involved in all tasks : software enhancements specification review in collaboration with Disney teams, coordination with development teams in the US, testing and implementation. Scope of project being large and cross-disciplinary, involving many divisions both backoffice or operational, it was necessay to understand organisation and processes in order to work efficiently on solution design. Cathy performed very successfully and very rapidly on these two aspects. In addition to her technical skills, her interpersonal skills greatly facilitated her integration, and interactions with Disney teams. She was very proactive at all times, constantly proposing ideas for maximizing efficiency, and always reacting positively even when confronted with unexpected shifts in project roadmap. She is result driven and has demonstrated strong coordination skills. She has very good leadership and develops a very positive working environment. I highly recommend her.
Darryl Moser
Cathy delivered critical multi-year projects with clients that are leaders in their industry. She has a unique ability to span the technical requirements and firmly understand the user requirements in the retail and commerce industries while managing multiple resources to bring the projects to successful implementations. She is able to communicate with multiple levels of leadership and facilitate consensus among client representation to ensure solid communication between organizations.
Laurence Bigorre Buffard
In 2000 and 2001, Cathy Allen participated to Galaxy ticketing system implementation in Disneyland Paris. As a member of Gateway Ticketing Systems, Galaxy software editor, Cathy was extensively involved in all tasks : software enhancements specification review in collaboration with Disney teams, coordination with development teams in the US, testing and implementation. Scope of project being large and cross-disciplinary, involving many divisions both backoffice or operational, it was necessay to understand organisation and processes in order to work efficiently on solution design. Cathy performed very successfully and very rapidly on these two aspects. In addition to her technical skills, her interpersonal skills greatly facilitated her integration, and interactions with Disney teams. She was very proactive at all times, constantly proposing ideas for maximizing efficiency, and always reacting positively even when confronted with unexpected shifts in project roadmap. She is result driven and has demonstrated strong coordination skills. She has very good leadership and develops a very positive working environment. I highly recommend her.
Darryl Moser
Cathy delivered critical multi-year projects with clients that are leaders in their industry. She has a unique ability to span the technical requirements and firmly understand the user requirements in the retail and commerce industries while managing multiple resources to bring the projects to successful implementations. She is able to communicate with multiple levels of leadership and facilitate consensus among client representation to ensure solid communication between organizations.
Laurence Bigorre Buffard
In 2000 and 2001, Cathy Allen participated to Galaxy ticketing system implementation in Disneyland Paris. As a member of Gateway Ticketing Systems, Galaxy software editor, Cathy was extensively involved in all tasks : software enhancements specification review in collaboration with Disney teams, coordination with development teams in the US, testing and implementation. Scope of project being large and cross-disciplinary, involving many divisions both backoffice or operational, it was necessay to understand organisation and processes in order to work efficiently on solution design. Cathy performed very successfully and very rapidly on these two aspects. In addition to her technical skills, her interpersonal skills greatly facilitated her integration, and interactions with Disney teams. She was very proactive at all times, constantly proposing ideas for maximizing efficiency, and always reacting positively even when confronted with unexpected shifts in project roadmap. She is result driven and has demonstrated strong coordination skills. She has very good leadership and develops a very positive working environment. I highly recommend her.
Darryl Moser
Cathy delivered critical multi-year projects with clients that are leaders in their industry. She has a unique ability to span the technical requirements and firmly understand the user requirements in the retail and commerce industries while managing multiple resources to bring the projects to successful implementations. She is able to communicate with multiple levels of leadership and facilitate consensus among client representation to ensure solid communication between organizations.
Laurence Bigorre Buffard
In 2000 and 2001, Cathy Allen participated to Galaxy ticketing system implementation in Disneyland Paris. As a member of Gateway Ticketing Systems, Galaxy software editor, Cathy was extensively involved in all tasks : software enhancements specification review in collaboration with Disney teams, coordination with development teams in the US, testing and implementation. Scope of project being large and cross-disciplinary, involving many divisions both backoffice or operational, it was necessay to understand organisation and processes in order to work efficiently on solution design. Cathy performed very successfully and very rapidly on these two aspects. In addition to her technical skills, her interpersonal skills greatly facilitated her integration, and interactions with Disney teams. She was very proactive at all times, constantly proposing ideas for maximizing efficiency, and always reacting positively even when confronted with unexpected shifts in project roadmap. She is result driven and has demonstrated strong coordination skills. She has very good leadership and develops a very positive working environment. I highly recommend her.
Darryl Moser
Cathy delivered critical multi-year projects with clients that are leaders in their industry. She has a unique ability to span the technical requirements and firmly understand the user requirements in the retail and commerce industries while managing multiple resources to bring the projects to successful implementations. She is able to communicate with multiple levels of leadership and facilitate consensus among client representation to ensure solid communication between organizations.
Experience
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Deacom, an ECI Software Solution
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United States
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Software Development
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1 - 100 Employee
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Data Conversion Specialist
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Oct 2015 - Present
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ERP Software Specialist
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Jul 2014 - Present
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Gateway Ticketing Systems, Inc.
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United States
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Software Development
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100 - 200 Employee
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Technical Support Manager
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Feb 2012 - Jan 2014
Responsible for leading the Technical Support Analyst team, providing statistical tracking of software defects to executive management and ensuring customer satisfaction and success. Implemented a Call Center Tracking system which provided a graphic view of the Automatic Call Distribution for the software, hardware and remote office support phone queues. The system reduced abandoned and rerouted calls and provided key metrics for determining call volume and staffing requirements. Motivated and encouraged Technical Support staff during times of high call volume. Brought in agents from the satellite offices to share customer account assignments, answer ACD calls, and participate in the on call support rotation which provides 24/7, 365 days per year coverage to a global customer base. Liaison between the customer facing teams and Product Development department to prioritize support and implement software updates. Created new functions within helpdesk tracking system to automate issue resolution workflow which resulted in lower open-to-closed averages.Worked with Product Development Manager communicating customer’s needs to improve products and services to address the market and customer-driven developments.Diffused unhappy customers by establishing regular contact, reviewing open issues and providing an issue resolution plan. Show less
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Sales Engineer
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Jan 2007 - Feb 2012
Respond to request for proposals; maintain SQL database; Write ad hoc reports using Excel and Transact SQL queries; Assist Sales team with sales demos; prepare equipment and database for tradeshows and scripted demos; fill in when project management and implementation team are short resources; answer all technical questions for sales prospects.
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Project Manager, Implementation Specialist
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Mar 1999 - Dec 2006
Managed multiple high profile projects including competitor acquisition of strategic accounts. Each project lasted over two years, included over 600 software licenses, $1.5 million dollars in software customization and generated over $1 million dollars in consulting services. Performed complex SQL queries to troubleshoot software issues and to build custom reporting.Created new revenue stream by developing SQL Data Structure training course for customers to create their own reports and interfaces using third party report writing tools.Led the implementation of our company’s first E-Commerce webstore, enabling us to become the first software company to produce a print at home ticket used to gain entrance into an attraction.Provided project management, implementation, training and various consulting services in international and domestic markets to analyze business requirements and make professional recommendations to meet the needs of the business.Performed data migration to various accounting packages and built custom reports using Excel and Reporting Services. Show less
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Education
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2010 - 2010
Brightstar Partners
Cognos 8 Business Intelligence Analysis, Query and Reporting Studio, BI -
2009 - 2009
Springhouse Education
Microsoft® SQL Server 2005™ Reporting Services -
2009 - 2009
Springhouse Education
Microsoft® SQL Server 2000™Transact – SQL, -
2008 - 2009
Villanova University
Project Management Master Certificate -
1983 - 1989
Alvernia College
Bachelor of Applied Science (BASc), Computer Science
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