Experience

GCommerce Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Client Success Manager

  • Aug 2020 - Present

  - Lead strategy with individual clients and identify KPI's and how best to accomplish objectives - Analyze and review campaign data to make real time data driven decisions- Responsible for updating department SOPs and helping to create new process efficiencies- Lead and develop monthly training webinars to increase client and team knowledge of industry trends- Manage internal communication through the use of company work-flow software

• Client Success Manager

  • Feb 2018 - Aug 2020

  - Participation in monthly/bi-monthly strategy meetings with the GCommerce internal teams- Cultivated client relationships by developing and implementing monthly road map initiatives - Managed multiple projects efficiently by maintaining profit and loss, communication and delegating tasks

• Account Coordinator

  • Aug 2017 - Feb 2018

  - Developed a working knowledge of marketing disciplines and completed Google Analytics certifications- Analyzed client data to identify how to accomplish key objectives, goals and KPIs



Montage International

• Hospitality
• 700 & Above Employee

• Exclusive Resorts Supervisor

  • Aug 2015 - Aug 2017

  - Liaison for seamless guest experience from pre-arrival planning to post-stay communication- Managed a team of housekeeping associates to efficiently orchestrate high occupancy check-in/check-out days - Liaison for seamless guest experience from pre-arrival planning to post-stay communication- Managed a team of housekeeping associates to efficiently orchestrate high occupancy check-in/check-out days

• Food And Beverage Supervisor

  • Jun 2014 - Apr 2015

  - Coordinated, supervised and directed all aspects of staff duties during workflow- Ensured efficient staffing, team member development, and training- Assisted in performing and maintaining food and beverage inventory- Maximized profits by delivering highly personalized service - Coordinated, supervised and directed all aspects of staff duties during workflow- Ensured efficient staffing, team member development, and training- Assisted in performing and maintaining food and beverage inventory- Maximized profits by delivering highly personalized service