Experience

iPloy Staffing Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Care Representative

  • Nov 2022 - Present

  Full-service home medical equipment provider and respiratory company which offers a variety of clinically focused items to assist patients with daily activities of living, such as: mobility aids, wound care products, non-invasive ventilation, nutrition, and sleep and respiratory therapy. Changing patient's payor when transferring payment responsibility to the new insurance who will be responsible for paying patient's equipment and services. Updating patient's account information when transferring beneficiary from/to another hospice agency or when patient is deceased. Show less



IONOS

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • May 2021 - Oct 2022

  Offered web hosting packages, special offers & discounts, and anything else that could help with the customer's personal or business website. Provided customers with quality assistance through phone calls, emails, and internet chats. Gained the ability to remain calm and professional in all circumstance with basic website-building knowledge and troubleshooting as an advantage. Offered web hosting packages, special offers & discounts, and anything else that could help with the customer's personal or business website. Provided customers with quality assistance through phone calls, emails, and internet chats. Gained the ability to remain calm and professional in all circumstance with basic website-building knowledge and troubleshooting as an advantage.



Optum Global Solutions

• Filinvest Cyberzone Cebu Tower One, W. Geonzon St, IT Park, Apas, Cebu City, 6000, Philippines

• Customer Service Representative

  • Oct 2017 - Oct 2020

  Responded to customer service inquiries and issues by identifying the topic and type of assistance the customer needs which include, among others, inquiries or concerns on their benefits, eligibility and claims. Intervened with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. Responded to customer service inquiries and issues by identifying the topic and type of assistance the customer needs which include, among others, inquiries or concerns on their benefits, eligibility and claims. Intervened with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.



24/7 Media Inc.

• United States
• Advertising Services
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2016 - Dec 2016

  Discussed store promotions, discounts, products, and anything pertaining to better and more satisfactory service for the customer. Accurately verified information and updated information databases as necessary. Developed a strong working knowledge of products and offerings. Discussed store promotions, discounts, products, and anything pertaining to better and more satisfactory service for the customer. Accurately verified information and updated information databases as necessary. Developed a strong working knowledge of products and offerings.



QUALFON PHILIPPINES, INC.

• Philippines
• Telecommunications
• 300 - 400 Employee

• Customer Service Representative

  • Nov 2015 - Mar 2016

  Answered phone calls and provided callers with pertinent information and assistance. Built a strong working knowledge of the company procedures and protocols. Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns. Helped an average of 80 customers per day by approaching conversations with positive attitude and focus on resolving customer's concerns. Answered phone calls and provided callers with pertinent information and assistance. Built a strong working knowledge of the company procedures and protocols. Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns. Helped an average of 80 customers per day by approaching conversations with positive attitude and focus on resolving customer's concerns.