Experience

Exclusive Networks Canada

• Computer and Network Security
• 1 - 100 Employee

• Director Of Operations

  • Oct 2018 - Present



FineTec Distribution Inc.

• Inside Sales

  • Jun 2014 - Sep 2018

  • Oversee ETA, RMA and inventory management• Support internal stakeholders in determining, refining and establishing service business outcomes and requirements for procurement purposes.• Liaise with stakeholders to identify the business and technology requirements to be included in competitive bid processes.• Create a detailed work plan identifying internal and external resource requirements and timelines.• Facilitate, lead, and support all supplier relationships, and conduct supplier capability assessments in cooperation with Quality Assurance• Ensure due diligence and contract negotiations with the preferred proponents.• Keep abreast of developments in the area of best practices as well as new/needed skills, processes, or methods.• Hands-on experience with shipping, logistics, distribution, receipt management, vendor performance appraisal, and vendor return systems.



Vancouver China International Travel

• Travel Advisor

  • Mar 2013 - May 2014

  Duties:• Researching travel options & presenting the best deals in terms of requirements.• Ensure all bookings & reservations are processed accurately. • Responding to all phone enquiries promptly, courteously and in a friendly manner.• Building strong relationships with clients.• Ability to achieve branch, team sales and profitability objectives.• Up selling relevant add-ons, like, insurance, excursions, currency etc.• Monitoring bookings throughout the working day.• Negotiating corporate and best rates with hotels.• Advising on and organizing visas & passports.• Booking rail, hotel, domestic and international air travel.• Monitoring competitor activity in order to maintain the most competitive rates.• Ensuring travel brochures & promotional literature are displayed prominently. • Complying with all relevant laws and travel business legislation.• Handling high numbers of incoming calls from direct customers and travel trade.



Jade Tours

• Commercial Travel Advisor

  • Feb 2011 - Oct 2012

  Travel Administration• Collect payment for transportation and accommodations from customer.• Determine destination, mode of transportation, travel dates, financial considerations, and accommodations.• Compute costs of travel and accommodations and present quotes to customers.• Book transportation and hotel reservations, using computer terminal or telephone.• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives.• Manage ongoing travel needs for multiple executives from various world-class organizations.Event Planning• Determine objectives and requirements for events such as meetings, conferences, and fundraisers.• Ensure compliance with applicable regulations, satisfaction of participants, and resolution of problems that arise.• Utilize knowledge of program planning and development to create agendas and budgets for services that meet customer needs.• Coordinate services, accommodations, facilities, catering, signage, displays, printing and event security.• Maintain records of event aspects, including financial details.• Analyze metrics following event conclusion to identify areas for improvement.



QatarEnergy

• Qatar
• Oil and Gas
• 700 & Above Employee

• Administrative Officer

  • 2009 - 2011

  Administration & Organization:• Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning.• Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top Qatar executives.• Commnication & Client Relations:• Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals.• Acted as liaison and maintained open lines of communication among senior executives, board members, shareholders, middle management and administrative staff• Wrote correspondence; proofed and edited press release and other documents to ensure accuracy and consistency.• Coordinated preparation and timely dissemination of company reports and slide presentations and board meetings.



PCCW

• Hong Kong
• Software Development
• 700 & Above Employee

• Customer Care Sales Representative

  • 2008 - 2009

  • 2 years of experience providing customer support in a busy call center environment for business and residential telephony/internet services.• An unwaivering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.• Strategic-relationship/partnership-building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.• Consistently exceeded assigned goal of 90% customer service level.• Acted as final escalation point, resolving major customer issues.



Nan Hu Travel

• Tour Guide

  • 2007 - 2008

  • Commercial Recreation and Tourism Enterprises, such as private tour companies, leisure related retail outlets, tourism attractions, health spas, fitness complexes.• Tourism Services, including destination resorts and hotels, theme parks, tourist attractions, convention and meeting business, and special events and festivals.• Tour Operations, including packaging, marketing and operation of tours, tour guiding and interpretation services • Commercial Recreation and Tourism Enterprises, such as private tour companies, leisure related retail outlets, tourism attractions, health spas, fitness complexes.• Tourism Services, including destination resorts and hotels, theme parks, tourist attractions, convention and meeting business, and special events and festivals.• Tour Operations, including packaging, marketing and operation of tours, tour guiding and interpretation services