Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Business Project Manager

  • Jul 2014 - Present



AMP

• Sydney

• Business Consultant (FATCA)

  • Aug 2012 - Jul 2014



Westpac

• Australia
• Banking
• 700 & Above Employee

• Snr Project Manager, Financial Crimes Management

  • Dec 2009 - Jul 2012



St.George Bank

• Australia
• Banking
• 700 & Above Employee

• AML Project Manager, Wealth

  • Feb 2008 - Aug 2009



St.George Bank

• Australia
• Banking
• 700 & Above Employee

• Customer Contact Centre (CCC) Project Manager

  • Feb 2007 - Dec 2007

  Reviewed and benchmarked the performance of St George Bank Speech Recognition and IVR call routing to improve the Customer experience and call management for St George Bank. Reviewed and benchmarked the performance of St George Bank Speech Recognition and IVR call routing to improve the Customer experience and call management for St George Bank.



ClearView Wealth Limited

• Australia
• Financial Services
• 200 - 300 Employee

• Snr Project Manager, Data Integrity

  • Oct 2006 - Jan 2007

  Developed the business case and plan to resolve data integrity issues within ClearView Financial Services (Part of the MBF Group). Developed the business case and plan to resolve data integrity issues within ClearView Financial Services (Part of the MBF Group).



NRMA Member Services

• Program Manager, Computer Aided Despatch (CAD)

  • Jun 2004 - Apr 2006



St.George Bank

• Australia
• Banking
• 700 & Above Employee

• Customer Contact Centre (CCC) Snr Project Manager

  • Sep 2003 - Apr 2004

  Project Managed the redesign of CCC structure and functions that helped move the organisation toward a single point resolution for customer inquiries. Achieved operational savings of in excess of $2m pa. Project Managed the redesign of CCC structure and functions that helped move the organisation toward a single point resolution for customer inquiries. Achieved operational savings of in excess of $2m pa.