Experience

Boeh Agency

• United States
• Marketing Services
• 1 - 100 Employee

• Operations Manager

  • May 2023 - Present

• Project Manager

  • Nov 2022 - May 2023

  Internal Optimization- Look for areas of improvement within the current internal processes- Manage current tech stack and optimize workflows that will allow for seamless integrationInternal client project management-Work closely with Account Manager to understand clients’ project goals and requirements- Open and manage projects in project management platform- Schedule and attend project kickoff meetings led by Accounts- Monitor project progress and clear roadblocks- Review/proofread project deliverables for accuracy- Maintain and oversee production schedule in PM platform- Oversee timely completion of milestones- Report on project health and profitabilityProject Management Process and Workflow- Identify and lead workflow improvements using COR agency project management system- Monitor and analyze project actuals and adjust agency pricing standards based on COR data- Use COR to provide ongoing insight to leadership on items such as staff productivity, clientover/under service, revenue/staff capacity projections, etc. and report progress to goals monthly,quarterly and yearlyDigital asset management- Research, recommend and implement a consistent digital file naming convention- Research, recommend and implement the best DAM method using existing BA Dropbox accountor a new platform that allows us to: quickly and intuitively locate files; integrate with COR; sharewith clients. Show less



COR

• United States
• Software Development
• 1 - 100 Employee

• Manager, Customer Success - North America

  • Apr 2021 - Nov 2022

  - Deliver and communicate ROI for our clients, throughout the customer lifecycle.- Be the trusted partner for the customer on the use-case and product functionality- Draft detailed and accurate customer reports.- Work with customers to better understand their business needs and goals.- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom and Survicate.- Represent the voice of the customer to provide input into every core product, marketing, and sales process- Collaborate closely with team members to support renewals and expansion opportunities- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base- Being the main point of contact between the company and a number of named enterprise accounts Show less

• Enterprise Account Executive

  • Feb 2020 - Apr 2021

  COR´s project management software helps ad agencies and professional services firms predict and increase profitability by intelligently optimizing workflows and cashflows.94% of companies focusing on project-based services, don’t have real time knowledge of their project´s profitability. COR empowers team leaders and managers with tools that not only will keep your company from losing profit in a project, it will help them strategically grow their revenue up to 42%.



Avature

• United States
• Software Development
• 700 & Above Employee

• Senior Account Manager

  • Apr 2017 - Jul 2019

  As an Account Manager I am responsible for the lifeline support of our clients, working on best practice coaching and overall checks of the technical support process and other projects. I act as the main point of contact for my clients. I work directly with many internal teams to ensure proper execution and work on client's different request. Teams include sales, technical support, consulting, development and product) I conduct product usage checks to ensure customer & product satisfaction expectations are being achieved for our customers and that a high level of service is being delivered Other responsibilities include: - Develop and maintain project plans, issues logs, status reports, etc. - Identify opportunities to improve customer satisfaction and increase efficiency of the CRM/ATS/tool for each individual client. - Track and provide feedback on customer support or technical operations and also respond to questions and follow up on reported issues. - Suggest best practices for our customers in order to improve overall performance of the tool and client satisfaction - Keep track of the status of my client accounts and their ongoing projects - Suggest new upsales by identifying main opportunities of growth. Generate new businesses with the clients as per their needs to improve the usage of their solution - Proactively set up touch point/conference meetings as customers’ needs fluctuate, including ongoing training opportunities and product updates. Manage a portfolio of accounts to achieve long-term success **The main goal is to provide friendly, patient, organized, personalized and concise next-level support to optimize the customers road to success. Show less



JayWay Travel

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Advisor

  • 2019 - 2019



Mente Argentina- Study Abroad, Intern and Volunteer in Buenos Aires

• Head Program Coordinator and Head of Sales and Business Development

  • 2014 - 2017

  As the Head of Coordination, I am in charge of overseeing the coordination of every aspect of the participants' experience here in Buenos Aires. Working in a bilingual capacity, I am the liaison between the participants and their respective programs, ensuring a successfully tailored experience! Responsibilities Include:- Assisting students with questions and problems before & during their stay - Organizing study abroad programs and student schedules - Collaborating with local tour companies, specialized institutes and universities - Coordinating student arrivals and departures (Check Ins - Check Outs)- Coordinating student activities in Buenos Aires- Phone and email communication with global clients and contacts - Working closely with the Director and other Program Coordinators on program development and marketing projects .- Develop and expand marketing campaigns locally and abroad- Preparation of proposals and information regarding different study abroad programs availableAs the Head of Sales and Business Development my responsibilities include:- Sales lead generation and follow up.- Phone and email communication with global clients and contacts (primarily in the US/UK/Europe)- Phone and email communication with Universities and Schools around the world (primarily in the US/UK/Europe)- Preparation of proposals and information regarding different study abroad programs available- Research to target clients and expand international contact database- Develop and expand marketing campaigns locally and abroad- Research and update advertising possibilities- Soft sales and CRM management Show less

• Program Advisor

  • Jul 2014 - Sep 2014

  Based in Buenos Aires, Mente Argentina is an organization founded to provide international education opportunities and top quality personal support for international students through dynamic, individualized immersion programs. We strive to provide innovative programming that allows students to enjoy Argentina in a unique and different way while, at the same time, facilitating academic achievement and promoting global competence and personal growth.Personal Responsibilities include- Sales lead generation and follow up.- Phone and email communication with global clients and contacts (primarily in the US/UK/Europe)- Phone and email communication with Universities and Schools around the world (primarily in the US/UK/Europe)- Preparation of proposals and information regarding different study abroad programs available- Research to target clients and expand international contact database- Develop and expand marketing campaigns locally and abroad- Research and update advertising possibilities- Assist Director and other Program Advisors with soft sales, CRM management, etc. Show less



The Performers Educational Plays

• Buenos Aires, Argentina

• Actress

  • Feb 2014 - Jul 2014

  The Performers is an international theatre company which produces plays in English to serve the educational needs of English language teaching institutions. The Performers Educational Plays is rooted in the British tradition of utilising theatre in Education (TIE), but the TIE model has been adapted to better achieve our objectives and serve the needs of English language teaching in the classroom today. Not only do the plays provide an original and additional resource for teaching English, but the performances themselves provide learners of all ages and levels with an opportunity to experience both the language and the dramatic Arts in an authentic and entertaining context outside of the classroom environment. Show less



A Bar A Ranch

• Office Assistant/Bookkeeper

  • Aug 2013 - Sep 2013

  Responsible for greeting guests, answering questions, and providing information; preparation of reports and information, helping guests check in and check out; accounting and data entry; distribution of reports; special projects; attending to special guest needs and requests immediately and staff needs in a timely fashion; assisting the store manager with sales and daily operation of the store; answering phones; coordinating communications (including emergency situations); coordinating logistics for guest transportation; keeping the store and office areas clean; and other tasks. The Bookkeeper’s special tasks include entering sales and deposits, processing daily receivables and payables, inventory database maintenance, preparation of reports, data entry, and other tasks. Show less

• Assistant Head Childrens Counselor

  • May 2013 - Sep 2013

  working in partnership with the Head Counselor to develop and support the program and staff. Responsible for presenting a fun, safe, and educational program for guest children aged 3-12, plus organizing babysitting services to children younger than three and assuming leadership role when the head counselor is unavailable



YMCA of Tacoma Pierce County

• Aquatics Staff

  • Sep 2012 - May 2013

  Responsible for work as a swimming instructor for children between the ages of 3-8 as well as working as a certified lifeguard. - CPR Certified , Basic First Aid Training, Certified in Emergency Oxygen Administration Responsible for work as a swimming instructor for children between the ages of 3-8 as well as working as a certified lifeguard. - CPR Certified , Basic First Aid Training, Certified in Emergency Oxygen Administration



A Bar A Ranch

• Waitstaff

  • May 2010 - Aug 2010

  Responsible for all aspects of guest and staff food service, including waiting tables in the guest dining room/restaurant, doing dishes, cleaning, helping with cook-outs, serving staff meals, etc. Responsible for all aspects of guest and staff food service, including waiting tables in the guest dining room/restaurant, doing dishes, cleaning, helping with cook-outs, serving staff meals, etc.