Experience

British Pregnancy Advisory Service (BPAS)
• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee
• Regional Clinical Risk Manager

  • Jan 2023 - Present


MSI Reproductive Choices UK

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Regional Quality and Governance Partner (Contraception Services)

  • May 2022 - Jan 2023

  • In a recent inspection, achieved a Good rating from CQC with an Outstanding in Well-led• Responsibilities from previous role (listed in job entry below), but now across entire service of Contraception• Supported the ongoing automation of data reports to streamline mandatory reporting requirements using Power BI system and incident reporting system (Datix).• Instrumental in delivering improvement plans to meet Good and Outstanding criteria for CQC inspections, including the improvement of incident reporting and investigation.• Key individual in supporting the organisation’s strategies to service improvements.• Responsible for quarterly data inputting and activity reports, meeting tight deadlines and providing analysis and narrative to key stakeholders. Commended on providing clear assurance, narrative, and action plans and instrumental in improving relationships with external stakeholders.• Now hold responsibility over Contraception Services to build Governance structure in new service. Key stakeholders commend progress of service and region following my governance and assurance. Show less

• Regional Quality and Governance Partner (South West)

  • Nov 2019 - May 2022

  • Crucial accountability role, including managing Governance across South West region of organisation (Bristol clinic, call centre, and Vasectomy services).• Minute-taker and Secretary to Governance meetings, including Policy Approval Group, Local Integrated Governance meetings, and Infection Prevention Control.• Supported the creation of an audit programme tailored to statutory requirements and improvement plans, consulted on by subject matter experts and senior management.• Managed incident, risk, and complaints ensuring appropriate notification, investigation, and reporting. Increased reporting in my region, provided training to managers in incident investigation, monitored outcomes and recommended/supported changes to policies and procedures to improve services and reduce harm level. Knowledge of ISO31000 framework and Three Lines of Defence model.• Chair of Local Integrated Governance Meetings (LIGM) measuring and monitoring data trends and case studies. Analysis of outcomes to determine action plan on improvements to patient safety.• Data Manager for monitoring, activity, and quarterly dashboards provided to key internal and external stakeholders. Meeting deadlines as short as 6 working days.• Project Manager in numerous ‘Task and Finish’ groups, delivering projects such as the introduction of Misoprostol at Home, Management of Products of Conception changes, Mental Capacity Act implementation, Contraceptive Implant Pilot, Surgical Abortion improvements. Also supported the project for the introduction of Telemedicine (pills by post) during Covid-19.• Assisted in Supportive Quality Assurance Reviews (SQAR) and created service improvement action plans following investigation, review, or inspection outcomes.• Trusted contact for key stakeholders including Clinical Commissioning Groups (CCGs) and CQC to discuss outcomes of and learning from investigations. Show less

• Quality and Governance Coordinator

  • Oct 2018 - Nov 2019

  • Expansion of below administrator role, due to proactivity and determination to work beyond the scope of my previous role.• Leader of complete rehaul of policies in alignment with statutory requirements, utilising change management training to integrate new changes across organisation. Increased the number of in-date, easily accessible policies from roughly 20-30, to 116; providing assurance to external stakeholders and clear information to colleagues.• Supported the digital transformation between intranet systems and, in turn, became trusted owner of numerous intranet pages to assure good governance and usability of key information. • Created the fundraising page for the organisation to support vulnerable clients, raising hundreds of pounds. • Accountable team member for information requests to Care Quality Committee (CQC), coordinated and presented the Regulation 17 action plan to CQC inspectors one month into the role.• Central Alerting System (CAS) Liaison Officer; responded in a timely manner to hundreds of CAS alerts and determined appropriate action with subject matter experts, designed a notification system utilising Microsoft Forms to ensure action plans were created and followed across all affected sites, maintained spreadsheet to ensure clear documentation and appropriate follow-up.• One of three key team members to develop and deliver ‘iMatter’ (internal mental health initiative) and instrumental in the creation of the wellbeing team, also certified Mental Health First Aider.• Undertook training in incident investigations, Root Cause Analysis, and Datix (incident reporting system) Administration. One of four Datix Administrators within a 500+ person organisation. Show less

• Quality and Governance Administrator

  • Jun 2018 - Sep 2018

  Supported Quality and Governance team members in delivering key objectives and meeting statutory requirements, inputted data for compliance monitoring audits, supported Director of Governance in collaboration of quarterly reports, and personal assistant duties. Secretary and minute-taker for CLIP (claims, litigations, incidents, and client feedback), Safeguarding, Information Governance, and Policy Approval meetings.

• Administrative Assistant

  • Nov 2017 - Jun 2018

  Supported 150+ staff members with administration tasks using a variety of systems, including room bookings, food orders, taxis, couriers, stationery orders, and event planning (for 100+ team members). Delivered price comparison project on services and consumables to save organisation thousands. Required daily problem-solving, adapting to last minute changes, and working to strict time limitations. Outside the scope of my role, I also supported the training team with the integration of a new training system using my data inputting skills. Show less

• District Administrator

  • May 2017 - Oct 2017

  Highly literate in healthcare systems and utilised these to support the patient journey. Particularly praised on creative problem-solving, data inputting, working calmly under pressure and to strict time limitations, assisting vulnerable young people and adults in times of distress, consumables orders, and conflict resolution/complaints management. Performed above the scope of my role by supporting the training team in delivering the highest training compliance rate for my team.

• Front of House Assistant

  • Oct 2016 - Apr 2017

  Administrator role including booking appointments, answering phones, data inputting, troubleshooting, communication with clients, problem-solving, and safeguarding young people and vulnerable adults.



Independent Family

• United States
• Hospitals and Health Care

• Nanny

  • Sep 2015 - Sep 2016

  Nanny to children aged 9 and 11 – became a trusted addition to the family. Arranged transportation between school and activities, scheduled extra-curriculars, entertaining in a no-technology environment, cooked healthy meals daily and supported the family with cleaning. Nanny to children aged 9 and 11 – became a trusted addition to the family. Arranged transportation between school and activities, scheduled extra-curriculars, entertaining in a no-technology environment, cooked healthy meals daily and supported the family with cleaning.



Queen Mary University of London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Sep 2014 - Aug 2016

  Guiding parents and prospective students around the campus, memorising historical facts, answering questions, and giving demonstrations. Included regular training sessions. Spokesperson and promoter for university. Guiding parents and prospective students around the campus, memorising historical facts, answering questions, and giving demonstrations. Included regular training sessions. Spokesperson and promoter for university.



TESCO

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Customer Assistant

  • Mar 2015 - Sep 2015

  Commended for being a quick and eager learner and customer focused, always willing to work on my personal and professional development. Worked well in a team and under pressure, utilised conflict resolution training to support unhappy customers. Other responsibilities included handling cash, restocking, as well as working together with a team. Commended for being a quick and eager learner and customer focused, always willing to work on my personal and professional development. Worked well in a team and under pressure, utilised conflict resolution training to support unhappy customers. Other responsibilities included handling cash, restocking, as well as working together with a team.



Explore Learning

• United Kingdom
• Primary and Secondary Education
• 700 & Above Employee

• Tutor

  • May 2012 - May 2013

  Tutored children (ages of 5 to 15) in Mathematics and English, supported numerous children with learning difficulties and became a trusted tutor for children with challenging behaviour. Includes several hours of training. Tutored children (ages of 5 to 15) in Mathematics and English, supported numerous children with learning difficulties and became a trusted tutor for children with challenging behaviour. Includes several hours of training.