Catherine Van Kleeck
Head of Client Success at Included- Claim this Profile
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English Native or bilingual proficiency
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German Limited working proficiency
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French Professional working proficiency
Topline Score
Bio
Jem Duducu
Catherine is the full package- able to develop new business, account handle, can speak multiple langauges and is both articulate and detail orientated. You rarely get such a mix of abilities in a person working in an account handling/sales role. Her highly professional and articulate personality is supported by a real sense of fun and a great sense of humour making a pleasure to work with. In short every company should have a Catherine and if you're lucky enough to have her working in your organisation, keep an eye out for her as she'll invariably be one to watch.
Jem Duducu
Catherine is the full package- able to develop new business, account handle, can speak multiple langauges and is both articulate and detail orientated. You rarely get such a mix of abilities in a person working in an account handling/sales role. Her highly professional and articulate personality is supported by a real sense of fun and a great sense of humour making a pleasure to work with. In short every company should have a Catherine and if you're lucky enough to have her working in your organisation, keep an eye out for her as she'll invariably be one to watch.
Jem Duducu
Catherine is the full package- able to develop new business, account handle, can speak multiple langauges and is both articulate and detail orientated. You rarely get such a mix of abilities in a person working in an account handling/sales role. Her highly professional and articulate personality is supported by a real sense of fun and a great sense of humour making a pleasure to work with. In short every company should have a Catherine and if you're lucky enough to have her working in your organisation, keep an eye out for her as she'll invariably be one to watch.
Jem Duducu
Catherine is the full package- able to develop new business, account handle, can speak multiple langauges and is both articulate and detail orientated. You rarely get such a mix of abilities in a person working in an account handling/sales role. Her highly professional and articulate personality is supported by a real sense of fun and a great sense of humour making a pleasure to work with. In short every company should have a Catherine and if you're lucky enough to have her working in your organisation, keep an eye out for her as she'll invariably be one to watch.
Credentials
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TEFL - Teaching English as a Foreign Language
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Experience
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Included
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Head of Client Success
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Jul 2022 - Present
Helping to build more inclusive organisations Reporting to the CEO and responsible for the satisfaction and retention of Included’s clients across multiple sectors, such as technology, education, pharmaceutical, social change organisations, and media. • Member of the Leadership team and responsible for the Client Success department's strategy • Nurture existing client relationships and deliver high-quality project management for client success and impact • Manage CRM platform, ‘Scoro’, build processes and train the team Show less
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JobTeaser
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France
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Staffing and Recruiting
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300 - 400 Employee
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Head of International Account Management
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Jul 2020 - Jun 2022
French Tech Next40 and European leader for career guidance and the recruitment of young talentReported to the Head of Universities and managed a team of Senior Success Managers based remotely across EMEA, who looked after over 100 accounts collectively. Responsible for JobTeaser's international University partner satisfaction, retention and for leading our expansion strategy for new target zones. 50% of my work was conducted in French.• Managed a newly-formed international team (remote management) as a strategic response to business structural changes post-pandemic• Achieved 100% renewal rate of top-tiered clients, with 95% renewal rates of all clients• Contributed to go-to-market (GTM) strategy for local countries and advocated for international clients and team for product development, data insights and strategic decisions Show less
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Head of Account Management, UK & Ireland
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Jul 2018 - Jul 2020
Reported to the Head of Universities, EMEA and responsible for building and implementing the local Client Success model for JobTeaser, expanding into a new strategic market and growing the company's brand, reputation and account base across B2B (Universities) and B2C (students and graduates).• Designed 3-year strategic growth plan for the UK and Ireland through close collaboration with Marketing, Data, Product and Sales teams• Supported sales team in pitches and tenders, leading to the growth from 3 Universities to 30 in 2 years• Achieved 100% retention rate by providing a high-touch service level for all accounts• Co-designed go-to-market (GTM) strategy for the UK and Ireland, trained product squads on market needs and coordinated focus groups to inform product development Show less
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Rosetta Stone
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United States
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Software Development
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400 - 500 Employee
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Strategic Client Manager - EMEA Enterprise & Education
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Apr 2017 - Mar 2018
Responsible for the overall strategy and success of Rosetta Stone's top 'Tier 1' clients' language projects across EMEA, both in Corporate and Higher Education spaces.Awarded Rosetta Stone 'Most Valuable Player' (MVP) award for my dedication to my customers and team impact
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Client Manager - EMEA Enterprise & Education
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Nov 2015 - Apr 2017
I worked primarily with the Higher Education market in the UK and the Netherlands, to manage the success of their language offerings. This included Client Management responsibilities as well as staff training days and student presentations.
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Client Services Specialist, EMEA Enterprise & Education
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Oct 2014 - Nov 2015
This hybrid role allowed me to hone my skills in Client Management, Project Management and Digital Marketing & Communications.
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Abel & Cole | B Corp™
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United Kingdom
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Retail
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100 - 200 Employee
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Canvasser
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Sep 2014 - Oct 2014
I door-to-door canvassed for Abel & Cole in London. Persuading a wide variety of people to buy organic fruit and vegetable boxes honed my ability to build rapport and developed my resilience. I door-to-door canvassed for Abel & Cole in London. Persuading a wide variety of people to buy organic fruit and vegetable boxes honed my ability to build rapport and developed my resilience.
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Education
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2010 - 2014
University of Bristol
Bachelor of Arts (BA), French and German -
1996 - 2010
Culford School
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