Financial Planner

• Dec 2017 - Present

Team Manager - Open Advice Review Program

• May 2015 - Dec 2017

Client services manager

• Feb 2014 - Apr 2015

· Provided support to Advisers and other support staff in providing quality and timely advice to Customers· Including attending Customer meetings, Fact Find, application completion and implementation, follow up, monthly reports using data integration from COIN and utilising COIN to ensure all processes followed and compliance requirements met within agreed service standards· High level of Customer Service provided to Customers via telephone and in writingKey achievements· Created, tested and rolled out to whole company standard processes and workflows within COIN for administrative staff, Paraplanners and Advisers to follow to ensure consistency, compliance requirements and service level agreements (SLAs) met· Set up and launched the use of an outsourcing company to perform time consuming administrative tasks

Financial Planner

• Apr 2012 - Dec 2013

· Provided financial planning support to Advisers in providing quality and timely advice to Customers· Including whole process from initial Customer meeting, Fact Find and information gathering, research and analysis, recommendation, portfolio construction, Statement of Advice preparation, application completion and implementation, follow up and annual review · Using in house Customer database to follow processes which ensured compliance requirements and SLAs met· High level of Customer Service provided to Customers via telephone and in writingKey achievements· Member of company investment committee. Assisted with investment option research and recommendations for approved investment list· Assisted with improvement of the portfolio construction spreadsheet to make end to end process more streamlined

Senior Paraplanner

• Feb 2011 - Apr 2012

· Provided financial planning support to Advisers in providing quality and timely advice to Customers· Including whole process from initial Customer meeting, Fact Find and information gathering, research and analysis, recommendation, Statement of Advice preparation, follow up and annual review · Using in house Customer database to follow processes which ensured compliance requirements and SLAs met· High level of Customer Service provided to Customers via telephone and in writingKey achievements· Consulted with existing administration staff, Paraplanners and Advisers regarding legacy processes and provided coaching and guidance on how they could be developed, improved, streamlined and implemented· Member of company investment committee. Assisted with investment option research and recommendations for approved investment list

Senior Paraplanner/Manager

• Jan 2005 - Mar 2011

· Managed a team of seven Paraplanners and administrative staff across two sites to provide an end to end process for boutique Advisers to provide quality and timely advice to Customers· The Adviser provided a Fact Find, the team provided the research and analysis, recommendation, portfolio construction, Statement of Advice, application completion and implementation, follow up and quarterly and annual reviews for different service propositions· Used Adviser Office database to follow processes which ensured compliance requirements and SLAs met· High level of Customer Service provided to Customers via telephone and in writing· Involved in recruitment and onboarding of new staff, ongoing coaching and developmentKey achievements· Created, tested and rolled out to whole company standard processes and workflows within Adviser Office for administrative staff, Paraplanners and Advisers to follow to ensure consistency and all compliance requirements and SLAs met· Including the creation of Standard Operating Procedures for all tasks· Member of company investment committee. Assisted with investment option research and recommendations for approved investment list· Assisted with the development of a paperless office· Created and implemented coaching and training for a second company purchased in another town to develop and improve their legacy processes to be a mirror image of our research team structure· Successfully created mirror image and streamlined processes meaning Advisers from both locations could submit their Fact Find and either site could produce their sales pack

Sales Support

• Jun 2003 - Jan 2005

I provided Sales Support services to the Sales Consultants of the busy London sales office to ensure a first class service was provided to IFAs and clients.