Experience

KFC / A&W

• United States
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Jan 2021 - Present

  • Monitored KPI progression in Power BI to analyze OSAT, orderfulfillment speed, and training efficacy• Raised aggregate franchise performance score by 35% within6 months of promotion• Top regional scores on ROCC and OHA health and safetyinspections• Built SOPs and training methods to improve process flow andtime management • Monitored KPI progression in Power BI to analyze OSAT, orderfulfillment speed, and training efficacy• Raised aggregate franchise performance score by 35% within6 months of promotion• Top regional scores on ROCC and OHA health and safetyinspections• Built SOPs and training methods to improve process flow andtime management



Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• Hostess

  • Apr 2020 - Nov 2020

  • Consistently exceeded stringent expectations for retail front-end operations• Commended often for detail-oriented customer service and sanitation• Performed admirably and professionally under fast-paced and demanding conditions • Consistently exceeded stringent expectations for retail front-end operations• Commended often for detail-oriented customer service and sanitation• Performed admirably and professionally under fast-paced and demanding conditions



Sizzler USA

• United States
• Restaurants
• 200 - 300 Employee

• Hostess

  • Jun 2019 - Mar 2020

  • Consistently exceeded stringent expectations for retail front-end operations• Commended often for detail-oriented customer service and sanitation• Performed admirably and professionally under fast-paced and demanding conditions • Consistently exceeded stringent expectations for retail front-end operations• Commended often for detail-oriented customer service and sanitation• Performed admirably and professionally under fast-paced and demanding conditions



Go! Calendars, Games & Toys

• United States
• Retail
• 100 - 200 Employee

• Retail

  • Oct 2016 - May 2019

  • Received consistent positive feedback for sales knowledge and customer service• Self-started with minimal training• Trusted by employer with minimal oversight needed • Received consistent positive feedback for sales knowledge and customer service• Self-started with minimal training• Trusted by employer with minimal oversight needed



AAA Support Services

• Event Staff

  • Jun 2014 - Apr 2019

  • Multi-positional professional work encompassing access control, customer service, administrative and clerical, etc.• Personal aide, travel aide, and nanny for CEO and owner• Maintained exemplary behavioral standards under pressure • Multi-positional professional work encompassing access control, customer service, administrative and clerical, etc.• Personal aide, travel aide, and nanny for CEO and owner• Maintained exemplary behavioral standards under pressure



Marion’s European Housekeeping

• Housekeeper

  • Mar 2018 - Jan 2019