Catherine Santos

Inbound Scheduling Agent at Power Home Remodeling
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Bio

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Experience

    • United States
    • Consumer Services
    • 700 & Above Employee
    • Inbound Scheduling Agent
      • Apr 2022 - Present

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Program Coordinator
      • Jun 2018 - Apr 2022

      Work as the Program Coordinator for the Community Programs office at the Energy Coordinating Agency. • Assist 15 Neighborhood Energy Centers (NEC) with troubleshooting Salesforce system issues • Assist with NEC billing • Help clients find utility assistance • Audit NEC • Organize and host trainings for NEC • Plan annual ECA Energy Conference • Research, modify, and design ECA Energy Directory • Host and schedule PGW Energy Conservation workshops • Represent ECA at tabling events and community presentations • Coordinate agency events, under the ECA events committee • Update ECA website Show less

    • United States
    • Government Administration
    • 700 & Above Employee
    • Administrative Technician
      • May 2017 - Jun 2018

      • Monitor and update passwords, security questions, and all other inquiries for the three major credit bureaus used at the department• Upload and distribute list of youth that need credit checks• Serve as the liaison between the Credit unit and the IT department

    • Bilingual Clerk 1
      • Nov 2015 - May 2017

      • Daily clerical work• Assist the Commissioner with daily office tasks• Provide DHS families with help to support the reunification process• Responsible for the distribution of Megan’s Law notices within Philadelphia and its surrounding counties

    • Non-profit Organization Management
    • 1 - 100 Employee
    • Administrative Assistant/ Basic Needs Coordinator
      • Aug 2015 - Oct 2015

      • Work with site coordinators to meet family’s basic necessities • Researched and updated resources in the state of Delaware • Obtain partnerships with different organizations in Wilmington, DE • Assisted Program Director with daily programmatic needs and functions • Work with site coordinators to meet family’s basic necessities • Researched and updated resources in the state of Delaware • Obtain partnerships with different organizations in Wilmington, DE • Assisted Program Director with daily programmatic needs and functions

    • India
    • Technology, Information and Internet
    • 700 & Above Employee
    • Content Associate
      • Jul 2015 - Jul 2015

      • Collected and updated content for Zomato website and telephone application • Photographed pictures of restaurants featured in Zomato • Assisted in the development of an international technological startup company • Collected and updated content for Zomato website and telephone application • Photographed pictures of restaurants featured in Zomato • Assisted in the development of an international technological startup company

    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Public Ally
      • Sep 2014 - Jun 2015

      • 1700 hours of service over ten month position • Attended 300 hours of professional development trainings • Facilitated a Team Service Project focused on Asset Based Community Development in the 9th ward section of Wilmington, Delaware. • 1700 hours of service over ten month position • Attended 300 hours of professional development trainings • Facilitated a Team Service Project focused on Asset Based Community Development in the 9th ward section of Wilmington, Delaware.

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Enrollment Specialist
      • Sep 2014 - Jun 2015

      • Served as the Enrollment Coordinator • Revised programmatic procedures • Orchestrated enhancements to existing systems put in place • Revised procedure for utilizing the ETO Impact for reporting data • Served as the Enrollment Coordinator • Revised programmatic procedures • Orchestrated enhancements to existing systems put in place • Revised procedure for utilizing the ETO Impact for reporting data

Education

  • Kutztown University of Pennsylvania
    Bachelor's degree, Communication Studies
    2008 - 2013
  • Central High School
    2004 - 2008

Community

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