Experience

FlightHub

• Travel Arrangements
• 100 - 200 Employee

• LMS & Access Administrator

  • Mar 2022 - Present



Income Access, A Paysafe Company

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Integration Specialist

  • Nov 2018 - Jun 2022

  - Proactively improved software implementation add-on in mobile application technology through collaboration with software developers.- Onboarded clients and provides informative end-user training tailored to user expertise and business needs- Administrated project management cycles from project planning to close.- Investigated technical issues and coordinated with internal technical team to resolve in a timely manner

• Account Manager

  • Apr 2016 - Nov 2018



Highshare

• Canada
• Computer Software
• 1 - 100 Employee

• Training and Communications

  • Mar 2015 - Apr 2016

  - Devises strategic procedures in effective client communication of franchise investments - Provides remote desktop training of product software- Resolves client concerns regarding business contracts, CRA audits and software troubleshooting- Organized and developed company training and operations manual; ensures that information is up to date with current procedures- Manager and administrator of online training- Document archiving and information analysis to ensure accountability of corporate communications



Argus United

• Client Care Advisor

  • Feb 2014 - Dec 2014

  - Provided quality customer service concerning medical inquiries - Exceeded daily sales targets and achieved high-volume of incoming and outgoing calls- Collaborated with team leaders in identifying information discrepancies and helped to solve problems- Analyzed various field scenarios and designed call scripts to facilitate increase in pharmaceutical sales- Trained new employees in department best practices - Provided quality customer service concerning medical inquiries - Exceeded daily sales targets and achieved high-volume of incoming and outgoing calls- Collaborated with team leaders in identifying information discrepancies and helped to solve problems- Analyzed various field scenarios and designed call scripts to facilitate increase in pharmaceutical sales- Trained new employees in department best practices



Academy for Math & English

• Centre Director

  • Aug 2012 - Dec 2012

  - Managed and organized day to day operation of tutoring centre that included, but not limited to; student enrollments and interviews, tutor schedule and payroll, and dynamic English and Math tutoring to students from Senior Kindergarten to First Year University. - Evaluated students in math and english and designed comprehensive course outlines for successful grades corresponding to Peel School Boards.- Generated profit revenue and successfully met targets within first month of employment- Reported and compatibly interacted with members of Head Office of daily accounts and activities - Counseled secondary students in academic pursuits



Sheridan College

• Canada
• Higher Education
• 700 & Above Employee

• Class Assistant

  • 2008 - 2011

  - Developed and creatively organized public display boards showcasing student art work for Print Media I and II - Attended to students’ in facilitating etching, silkscreen and digital print projects as well as Adobe Creative Suite. - Assisted college professor in the critiquing and execution of student projects - Created a safe, orderly and well-stocked work environment for students with minimal supervision from class professor - Developed and creatively organized public display boards showcasing student art work for Print Media I and II - Attended to students’ in facilitating etching, silkscreen and digital print projects as well as Adobe Creative Suite. - Assisted college professor in the critiquing and execution of student projects - Created a safe, orderly and well-stocked work environment for students with minimal supervision from class professor