Account Executive

• Mar 2023 - Present

Account Services Representative

• Aug 2021 - Mar 2023

During this tenure, I manage product transportation from start to end for customers, while developing loads in Aljex, scheduling and closing loads' pickup/delivery, locating drivers for load transport, and executing loads monitoring from driver/dispatcher loading consent to POD receiving. I effectively coordinate pickup/delivery appointments and comply with load safety. I record carriers' locations through phone calls and email communication.Below are my key accomplishments in this role: • Improved load closing for timely payout from two weeks to within 48 hours.• Managed ~25 loads daily and serviced our biggest customer, resulting in 40 % of total weekly loads.• Acted as Main Scheduler, requesting detentions and maintaining consistent follow-up with customers.• Met delivery time by tracking driver route and achieved customer satisfaction by resolving weather, breakdown, miscalculated hours, and driver behavioral issues.• Informed customers of the load status and assisted in expanding the team, leading to high profit for the company.• Led product from point A to B through the usage of various tools, such as Macro Point, Aljex, and open dock. Show less

Leasing Consultant

• Aug 2020 - Jul 2021

I provided leasing consultancy for 420-unit apartment complex and managed effective interaction with potential residents. I showed available units to the prospects and processed qualified candidates' applications, developing contracts and onboarding new tenants. Here were my main attainments in this role: • Attained 96-98% occupancy rate of apartments during the pandemic with 82-92% already comps occupied. • Met existing residents' requirements and provided excellent customer service. I provided leasing consultancy for 420-unit apartment complex and managed effective interaction with potential residents. I showed available units to the prospects and processed qualified candidates' applications, developing contracts and onboarding new tenants. Here were my main attainments in this role: • Attained 96-98% occupancy rate of apartments during the pandemic with 82-92% already comps occupied. • Met existing residents' requirements and provided excellent customer service.

Substitute Teacher for Preschool and Elementary School

• Jan 2020 - Mar 2020

--Responsive to the varied needs of students and classrooms --Fostered a positive learning environment with the students --Developed new skills in response to new learning environments --Demonstrated flexibility and adaptability in the face of changing needs/environments --Responsive to the varied needs of students and classrooms --Fostered a positive learning environment with the students --Developed new skills in response to new learning environments --Demonstrated flexibility and adaptability in the face of changing needs/environments

Project Manager (Intern)

• Sep 2019 - Dec 2019

During this time period, I recrafted engaging content for higher enrollment of students. I collected B-roll video footage for a marketing campaign and ensured a consistent website look, while verifying features accessibility across the site. I evaluated and reviewed fact sheets, course details, and faculty as well as adhered to data integrity and validity. Following were my significant contributions for this role: • Increased student morale and confidence within course offers via integration of biographical details to the course and degree data. • Elevated course enrollment through the incorporation of up-sell techniques, including courses' list of student interest on every course page. • Raised 57+ undergraduate programs' enrollment and enhanced navigation as well as readability by upgrading and redesigning college website. Show less

Leasing Agent / Property Management (Intern)

• 2016 - 2017

I managed the tasks of leasing and property during the summer of 2016 & 2017. I managed leasing activities on the busy weekend shift for a 286-unit apartment complex, answering to tenants' queries/issues to meet their needs. I helped tenants in completing the application forms/contracts and showed available units. My main strengths in this role were as follow: • Boosted social media posts reach from twice per month to daily robust activity. • Enhanced tenants' engagements through social media and internet-based marketing campaigns. • Enriched and sustained lagging occupancy rates to 100% occupancy within short time. Some Key Accomplishment Include: ♦ Increasing the number of social media posts and engagement from twice per month activity to daily robust activity. ♦ Improving lagging occupancy rates to 100% occupancy in a short period and maintaining it during entire tenure. Show less

Nanny

• 2012 - 2016

--Coordinated schedule and organized multiple activities --Integrated a variety of individuals in growth-focused group activities --Resolved conflicts to achieve a satisfactory outcome for all parties --Coordinated schedule and organized multiple activities --Integrated a variety of individuals in growth-focused group activities --Resolved conflicts to achieve a satisfactory outcome for all parties