Project and Client Manager / Account Manager / Designer

• Jan 2010 - Present

• Progressed from account manager with responsibility for a geographical area, to collaborating with clients and potential clients and stakeholders throughout the UK. • Lead procurement, completing all tender applications for VIP-System. Generated over £1.5M in contracts. Improving tender response quality and success. • Support public sector clients to implement licensing products, co-ordinating with stakeholders to ensure compatibility with software systems in use. • Co-ordinate project from initial contact to implementation of product, agreeing scope and objectives and overseeing quality control throughout its life cycle. • Analyse customer requirements, co-ordinating and scheduling with procurement, licensing teams, VIP area managers, manufacturing, and external subcontractors to implement appropriate solutions, increasing efficiency and reducing lead times. • Design work for custom licensing products, and new product lines and offerings. • Quality control for manufactured customer specific products. • Proactively manage issues and scope changes. • Develop and maintain strong customer, subcontractor, and stakeholder relationships. Show less

NVQ Assessor / Trainer

• Jan 2008 - Dec 2009

• Assessed candidates for NVQ and City and Guilds qualifications. • Trainer and assessor for Get Ready for Work Program. • Implemented pilot project for Programme Centre, delivered NLP and coaching to long term unemployed service users. Grew programme to group and individual sessions with multiple facilitators. • Assessed candidates for NVQ and City and Guilds qualifications. • Trainer and assessor for Get Ready for Work Program. • Implemented pilot project for Programme Centre, delivered NLP and coaching to long term unemployed service users. Grew programme to group and individual sessions with multiple facilitators.

Office Manager / Fashion Buyer

• Nov 2004 - Nov 2007

• Key member of management team for £1.2M turnover stores in tourist area. • Built and maintained relationships with stakeholders including over 100 suppliers. • Implemented health and safety monitoring and record keeping, trained all staff to undertake it. • Identified and implemented system improvements to facilitate efficiency across the business. Responsible for staff training and development. • Researched, implemented, and installed new EPOS system for store and satellite businesses. • Day to day and end of month reporting, enabling this to be done in-house, collaborating with parent company accounts team. • Collaborated with management company who owned business, building relationships with key stakeholders. Improved efficiency and cost control. Show less

Golf Ops Assistant

• Mar 2004 - Oct 2004

Recruitment Consultant

• Sep 2003 - Mar 2004

Business Development Manager

• Apr 2003 - Sep 2003

Business Travel Consultant

• Mar 2001 - Apr 2003

Travel Consultant

• Mar 2000 - Feb 2001