Experience

Excalibur Dental Lab

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Dental Lab Technician

  • Sep 2022 - Present



Ace Sports Clinic - Canada

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Wellness Coordinator/Administrator

  • Sep 2021 - Apr 2022

  Medical receptionist. Tasked with nurturing long term client relationships through good customer service. Upselling through positive client experience. Assisted in developing online content and assisting in marketing clinic to wider community. Medical receptionist. Tasked with nurturing long term client relationships through good customer service. Upselling through positive client experience. Assisted in developing online content and assisting in marketing clinic to wider community.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Merchandising Assistant

  • Oct 2020 - Mar 2022

  Visual merchandising and servicing. Tasked with offshelp program where I was able to influence sales results by expressing my creativity and strong work ethic. Setting endcaps, merchandising products with flair. Worked within dynamic merchandising team. Visual merchandising and servicing. Tasked with offshelp program where I was able to influence sales results by expressing my creativity and strong work ethic. Setting endcaps, merchandising products with flair. Worked within dynamic merchandising team.



AutoTrader.ca

• Canada
• Online Audio and Video Media
• 700 & Above Employee

• Administrative Assistant/Data input

  • Sep 2019 - Nov 2019

  Administrative assistance for website migration. Worked to resolve issues with bad file formats, ensuring customer websites presented correctly. Data input. Quality control. Administrative assistance for website migration. Worked to resolve issues with bad file formats, ensuring customer websites presented correctly. Data input. Quality control.



Addition Elle

• International Trade and Development
• 1 - 100 Employee

• Sales Associate

  • Nov 2017 - Aug 2018

  Customer service, nurturing long term customer relationships, Qualified For $1000 plus single sale. Helping close store Customer service, nurturing long term customer relationships, Qualified For $1000 plus single sale. Helping close store



Melbourne Digestive Centre

• Melbourne, Australia

• Medical Receptionist/Administrator

  • Aug 2015 - Jul 2016

  Customer service. Answered incoming calls, resolved queries or forwarded them on to relevant staff, made appointments, Arrived patients. Billed patients, filing, prepared files for upcoming clinics, general admin tasks. Booked and advised patients on hospital procedures. Worked calmly and always ensured customer service was my top priority. Customer service. Answered incoming calls, resolved queries or forwarded them on to relevant staff, made appointments, Arrived patients. Billed patients, filing, prepared files for upcoming clinics, general admin tasks. Booked and advised patients on hospital procedures. Worked calmly and always ensured customer service was my top priority.



Monash Health

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Medical Receptionist

  • Feb 2015 - Jul 2015

  Busy clinic. Answered phones, screened messages and followed up all enquiries with relevant staff, made appointment bookings for doctors/lab tests, maintained and updated patient database, general office administration tasks, collection/scanning and sorting confidential documents, billed patients, using both Medicare and Private Billing systems, eftpos, handled Audit trails, batched Medicare payments

• Ward clerk

  • Nov 2014 - Feb 2015

  Answered calls, followed up and resolved a huge variety of queries with relevant staff, admitted, transferred and discharged patients both electronically and physically, worked calmly in busy environment, liaised with medical staff, basic skills in IPM ( patient management system), Neptune, land page. Booked ambulances, hired equipment and paged staff.

• Casual assistant to Customer Service Liason Officer/Administration

  • Dec 2014 - Dec 2014

  Customer service focused. Answered live calls via the customer service complaints hotline. Effectively worked to resolve complaints and queries.



Tumblemonkey Handmade

• Melbourne

• Designer/Owner

  • 2010 - Jan 2015

  Designed products and packaging. Handle all customer queries and complaints. Prioritising customer satisfaction to build a loyal customer base. Liase with stockists, maintain stock. Build and mange a 3300 strong facebook following via blog style writing. Designed products and packaging. Handle all customer queries and complaints. Prioritising customer satisfaction to build a loyal customer base. Liase with stockists, maintain stock. Build and mange a 3300 strong facebook following via blog style writing.



NATURE DIRECT LIMITED

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Independent direct sales consultant

  • 2012 - 2014

  Customer service focused. Determined customers needs in a fast paced environment. Upsold products, presented scripted and non scripted presentations, built and managed a customer database, data entry, recruited and mentored a small team, effectively sold a suite of products, maintained a consistent sales record often making Achievers Awards monthly. Made top 20 sales for 2013. Sold over $100,000 worth of cleaning products whilst working for this company. Member of the Diamond Club, Earnt two overseas holidays. Show less



Melbourne University Press

• Melbourne.

• Freelance designer contract

  • 2005 - 2009

  Contract Book Design Contract Book Design



Fairfax Media

• Australia
• Online Media
• 700 & Above Employee

• Designer

  • 2002 - 2004

  Contracted to work in the custom publishing design department. Worked on a variety of titles. Able to step in for designers and follow their style template/production demands etc. Contracted to work in the custom publishing design department. Worked on a variety of titles. Able to step in for designers and follow their style template/production demands etc.



Pacific Publications

• Designer

  • Jan 2001 - Jan 2002

  Freelance Designer Freelance Designer



Hardie Grant

• Designer

  • 2000 - Jan 2001

  Worked on and off as a casual designer in magazine department then took on a 6 month Art Directorship whilst current Art Director was on holidays. Worked on a variety of titles including Coles Baby, Vital, Software, Mercedes, Briefings, Safety Magazine Worked on and off as a casual designer in magazine department then took on a 6 month Art Directorship whilst current Art Director was on holidays. Worked on a variety of titles including Coles Baby, Vital, Software, Mercedes, Briefings, Safety Magazine



Text Magazines

• Melbourne

• Designer/Art Director

  • 1997 - 2000



Herald Sun

• Australia
• Newspaper Publishing
• 100 - 200 Employee

• Designer

  • Jan 1994 - Jan 1997