Experience

Innovation Group South Africa

• South Africa
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Executive - Product Development, Pricing & Underwriting

  • Nov 2017 - Present

  Leading a Product Development, Underwriting and Pricing team in designing and developing Innovative products for the Financial Services, Dealer and OEM networks. Leading a Product Development, Underwriting and Pricing team in designing and developing Innovative products for the Financial Services, Dealer and OEM networks.



Gauteng Women in Insurance

• President of Gauteng Women in Insurance

  • Jan 2022 - Present

• Committee member of the Gauteng Women in Insurance

  • Jan 2021 - Dec 2021



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• General Manager

  • Jul 2015 - Oct 2017

  Part of the AIC EXCOEstablishing and driving the business growth strategy within the bancassurance for Short-term insurance. Manage South Africa Bancassurance Segment performance in line with performance targets. Develop and implement appropriate Products to meet the Customer Value proposition for the South African Bancassurance Market. Manage and act as an overall custodian of all key Bancassurance customer relationships for organisations that have a South African footprint. Translate strategy into meaningful operational targets and strategic focus areas, Agree targets and take accountability for the overall achievement of performance objectives in the business unit in terms of customer experience, cost performance, risk, compliance and governance requirements. Show less

• Regional Manager - Gauteng Region

  • Mar 2014 - Jul 2015

  Responsible for the effective operation and profitability of the region, to drive and deliver exceptional performance through maximum effectiveness in underwriting quality, claims settlement and sales to customers and clients. Ensure complete planning and execution of all processes, in order to realise projected growth in the region. Collaborate with the functional heads and drive implementation of sales, underwriting and claims best practices as agreed with the functional heads. Reconfigure resources based on an assessment of resource gaps in the existing operation and market opportunities for a whole product range or market segment. Expand local presence as per agreed plan by establishing Sales presence and or a Satellite offices. Liaise with Independent Financial Advisors, Independent/Corporate Brokers and Bank Channel counterparts to share and align the strategic direction. Show less

• Portfolio Manager - UMA & TPAs

  • Jan 2009 - Mar 2014

  Managing UMA Relationships on a strategic level, Develop and maintain internal relationships to achieve strategic objectives, Setting and Delivering of the agreed budgets (gross premium income, claims ratio, net underwriting surplus), Maintain a budgeted Retention of Business, Assist the UMA/TPA in maintaining a agreed a loss ratio, Ensure proper credit control, Align UMA with Underwriter’s strategic objectives, Market and promote the Underwriting Mangers, Ensure effective risk management and compliance. Identifying new UMA opportunities. Update Service Level Agreements with the underwriting managers by monitoring changes in business performance. Provide support services to external distribution channels (e.g. external call centres) and maintain and monitor service levels monthly. Cross-sell UMA products by identifying gaps within the Group, building relationships with the various segments and support in the implementation of cross-sell opportunity. Promote and maintain a customer centric approach by managing complaints at all levels, managing monthly complaints reports, approving all ex-gratia requests and managing and promoting efficient handling of Ombudsman (Osti) complaints of the UMA's. Liaise with stakeholders to ensure operational co-operation between departments and divisions by building and maintaing good relationships and ensure understanding of business needs and requirements. Know the reinsurers by understand reinsurance structures. Identify new UMA’s and acquisitions. Take all new UMA’s through Insurer’s on-boarding process (including due diligence Show less

• Product Manager

  • Sep 2006 - Dec 2008

  • Manage the Underwriting Managers performance based on the Service Level Agreements • Perform Quality Assurance Reviews on claims and underwriting• Identify gaps in the process and report findings • Assist Underwriting managers in taking action on the results or findings • Authorise ex-gratia requests• Attend to all Osti and Complaints queries• Support Portfolio Manager in identifying gaps in the UMA financial and MI reporting and assist UMA to action• Arrange and chair Service Review Meetings• Assist Portfolio Manager in developing new products and presenting at the New Product Development forum• Attend all compliance and group projects on behalf of Portfolio manager and align UMA with the specified projects• Attend Finance and Production meeting on behalf of the Portfolio Manager• Collate month end reports of each Underwriting manager and present to Portfolio Manager for monthly Production and Finance meetings Show less

• Junior Operations Manager

  • Jul 2005 - Sep 2006

  • Managed 11 Staff • Operations Support to General Manager Operations • New Product Development Forum Operations represntative• Ensure new products are developed in line with current business practices • Responsible for designing and mapping out all processes for new products together with input from various operational areas• Assist in the successful implementation of new products with the operational area with minimal or no interruption of current processes• Maintain relationships with internal and external parties (Intemermediaries and Service Providers)• Authorisation of Large loss claims (R3m mandate)• Responsible for all Branch, client and Broker queries at a Head Office level• Testing of new systems and changes in existing systems• Sign-off on branch mandates• Branch communication regarding any changes in business processes• Draw up User Guides for operational changes and implement and embed in National Operational areas Show less

• Claims Supervisor

  • Mar 2004 - Jul 2005

  • Supervise a claims team• Handle escalated client and intermediary complaints and queries• Manage monthly claims age analysis• Provide monthly report on new and outstanding claims• Manage relationship to large Sectional Title Intermediary from a claims perspective

• Underwriter

  • Mar 2003 - Feb 2004

  • Quote on acceptable risks• Assessing Risks• Liaising with Head Office with regards to negotiating of premiums• Capturing of new business, endorsements on existing policies and sending of written communications to Brokers and clients notifying them of the status of the policies.• Handling telephone queries• Processing and negotiating renewals of existing policies and notifying Broker or client.• Follow up on unpaid premiums• Action premium age analysis listing• Shared the Management of a Large Sectional Title Intermediary Show less

• Claims Specialist

  • Aug 1996 - Feb 2003

  • Manage Intermediary Relationship from a claims perspective• Manage claims process end-end • Appointing of Assessors, Contractors, Investigators• Approval of quotations (Mandate R20 000)• Payment of invoices• Rejection of claims• Communication of rejection and approval of claims to clients and intermediaries• Liaise with clients telephonically and over the counter• Liaise with walk-in suppliers, Brokers and Clients • Perform cost saving functions• Manage Age Analysis on claims under Portfolio Listings• Train new staff• Back-up to Supervisor during her absence• Approval and Authorisation of Claims for colleagues when claims are over their mandates Show less

• Assistant Underwriter

  • Nov 1995 - Aug 1996

  Capturing of new business and Renewal Terms on behalf of the Underwriter. Work on Renewal Listings and Typing out letters to clients