Catherine McKeown

Group Training Assistant at Olleco
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Contact Information
us****@****om
(386) 825-5501
Location
Northampton, England, United Kingdom, UK
Skills

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Credentials

  • Professional Certificate in Instructional Design (Distinction)
    Digital Learning Institute
    Jan, 2023
    - Nov, 2024
  • ISO 9001 Internal Auditor
    Batalas Ltd

Experience

  • Olleco
    • United Kingdom
    • Environmental Services
    • 200 - 300 Employee
    • Group Training Assistant
      • Jan 2019 - Present

      Creating, adding and distributing content in a Sap based e-learning system, updating staff course information and running weekly completion reports. Delivering systems training and arranging external courses.

    • Customer Service Advisor
      • Jul 2016 - Jan 2019

      Customer service advisor responsible for responding to all incoming email correspondence into the food waste division; including sales enquiries. Answering telephone enquiries, entering daily driver reports and booking exchanges for large food bulkers.

  • B&M Retail
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Administration Supervisor
      • Nov 2014 - May 2016

      Stock control via daily reports, adjustments and triggers. Booking in deliveries. Monthly compliance audit. Quarterly personnel and foreign worker audits. Maintain staff files, including setting up new members and leavers. Diary management for store manager. Stock take preparation. Stock control via daily reports, adjustments and triggers. Booking in deliveries. Monthly compliance audit. Quarterly personnel and foreign worker audits. Maintain staff files, including setting up new members and leavers. Diary management for store manager. Stock take preparation.

  • National Grid
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Quality Administrator
      • 2006 - 2014

      Internal quality audits. Billing and cash collection. Customer complaints. Invoice queries. Third party claims. Service delivery. Time motion studies. Training of on and off-shore staff. Internal quality audits. Billing and cash collection. Customer complaints. Invoice queries. Third party claims. Service delivery. Time motion studies. Training of on and off-shore staff.

  • Office Depot
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Merchandise Support
      • Jan 1995 - May 2005

      Input catalogue pricing, special offers and replacement items. Proof read catalogues. Upload web content. Input catalogue pricing, special offers and replacement items. Proof read catalogues. Upload web content.

Education

  • De Montfort University
    HND, Business and Finance
    2002 - 2004
  • Bodmin College
    1985 - 1992

Community

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