Experience

Virtuoso Partners

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Solutions Analyst

  • Jul 2023 - Present



Crossrail Ltd

• United Kingdom
• Construction
• 500 - 600 Employee

• IT Applications & Service Support Manager

  • Jul 2018 - May 2023

  Conducted business analysis to identify areas for improvement and developed solutions aligned with company objectives,Collaborated in the development, testing, implementation & management of new Electronic Document Management System EDMS, Asset Wise (previously known as eB) with Deloitte UK consulting company,Over 10 years managing Crossrail’s main EDMS, with responsibilities of managing assets, licenses, ensuring continued & availability of service as well as overseeing vendor & supplier relationships for delegated services,Regular IT processes, improvement & procedure review, e.g. security policy, hardware & devices policy, data retention policy, IT on-boarding process etc,Successfully maintained stakeholder relationship and communication with vendors, i.e. Bentley Systems for Crossrail’s EDMS, Asset Wise, Crossrail’s appointed delivery partner, Bechtel, Sistra and Halcrow, EOL IT Services Ltd for the secure disposal of Crossrail IT hardware & the various Sub-Contractors that were awarded Crossrail Projects,Define tests and acceptance criteria, ensuring their execution using Agile methodology,Led business process improvement programs and successfully transitioned to a new software, Service-Now for managing customer support,Established and maintained a secure common data environment and developed associated processes and procedures, for example information handling procedures,Developed and advised on use cases and proposed design approaches to meet user needs, for example new customisation request for the system,Specified requirements for technology solutions from both business and user perspectives, for example Microsoft SharePoint working areas, Asset Wise and Service-Now,Shaped and provided management information for decision-making, for example during EDMS system software updates,Data handover via Microsoft Azure storage to RfLI & contributed to the successful correlation & transfer of data through running SQL reports to Transport for London (TfL). Show less

• Applications & Service Support Manager

  • Jun 2018 - May 2023

  Managed information management admin systems, including, DomDoc, Documentum, ProjectWise Explorer and eB (AssetWise)Tested and implemented new applications, resulting in the implementation of a new Document Management SystemManaged document management systems, which resulted in successful delivery of deliverables by the Contractor.Researched and installed new systems, enabling the business to have a better and more efficient way of dealing with customer support queries Show less



Crossrail

• London, England, United Kingdom

• Application Support Analyst

  • Jan 2012 - 2014