Catherine Lenihan
Collections Manager at Attentive- Claim this Profile
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Bio
Lisa Mogensen
I recruited Catherine Lenihan into Return Path in 2014 as Manager, Billing, Credit and Collections. After working for Nielsen for a large portion of her career she brought a wealth of knowledge, process, and operational skills to the team. Cathi hit the ground running and instituted many improvements to the department. She built strong relationships with sales, service, collections, legal, and billing operations while also immediately dramatically improving collections which were stalled due to a highly customized billing system that needed to be ripped out and replaced. Cathi is a hard-working self-starter who invariably understands exactly what credit and customer operations is all about. As part of the Transactional Processing Team she turned around the collections and billing departments and built outstanding relationships with our customers. She kept a keen pulse on their pay history, creditworthiness and warned the executive team of changes in the financial strength of our customer base when warranted. Cathi loves to dig deep into issues, use her relationship building skills to bring the right people to the table, and then use an open forum to resolve issues. Time and time again, she was successful at being able to drive the execution of difficult issues. Cathi is also a resourceful, creative, and solution-oriented person who is frequently able to come up with new and innovative approaches to her assigned realm of responsibility. On the interpersonal side, she gets along extremely well with staff under her supervision, as well as colleagues at her own level. She is highly respected, as both a person and a professional, by superiors, colleagues, employees, and customers alike. It is without hesitation that I can wholeheartedly recommend Cathi Lenihan for a senior level Billing, Credit and Collections position.
Lisa Mogensen
I recruited Catherine Lenihan into Return Path in 2014 as Manager, Billing, Credit and Collections. After working for Nielsen for a large portion of her career she brought a wealth of knowledge, process, and operational skills to the team. Cathi hit the ground running and instituted many improvements to the department. She built strong relationships with sales, service, collections, legal, and billing operations while also immediately dramatically improving collections which were stalled due to a highly customized billing system that needed to be ripped out and replaced. Cathi is a hard-working self-starter who invariably understands exactly what credit and customer operations is all about. As part of the Transactional Processing Team she turned around the collections and billing departments and built outstanding relationships with our customers. She kept a keen pulse on their pay history, creditworthiness and warned the executive team of changes in the financial strength of our customer base when warranted. Cathi loves to dig deep into issues, use her relationship building skills to bring the right people to the table, and then use an open forum to resolve issues. Time and time again, she was successful at being able to drive the execution of difficult issues. Cathi is also a resourceful, creative, and solution-oriented person who is frequently able to come up with new and innovative approaches to her assigned realm of responsibility. On the interpersonal side, she gets along extremely well with staff under her supervision, as well as colleagues at her own level. She is highly respected, as both a person and a professional, by superiors, colleagues, employees, and customers alike. It is without hesitation that I can wholeheartedly recommend Cathi Lenihan for a senior level Billing, Credit and Collections position.
Lisa Mogensen
I recruited Catherine Lenihan into Return Path in 2014 as Manager, Billing, Credit and Collections. After working for Nielsen for a large portion of her career she brought a wealth of knowledge, process, and operational skills to the team. Cathi hit the ground running and instituted many improvements to the department. She built strong relationships with sales, service, collections, legal, and billing operations while also immediately dramatically improving collections which were stalled due to a highly customized billing system that needed to be ripped out and replaced. Cathi is a hard-working self-starter who invariably understands exactly what credit and customer operations is all about. As part of the Transactional Processing Team she turned around the collections and billing departments and built outstanding relationships with our customers. She kept a keen pulse on their pay history, creditworthiness and warned the executive team of changes in the financial strength of our customer base when warranted. Cathi loves to dig deep into issues, use her relationship building skills to bring the right people to the table, and then use an open forum to resolve issues. Time and time again, she was successful at being able to drive the execution of difficult issues. Cathi is also a resourceful, creative, and solution-oriented person who is frequently able to come up with new and innovative approaches to her assigned realm of responsibility. On the interpersonal side, she gets along extremely well with staff under her supervision, as well as colleagues at her own level. She is highly respected, as both a person and a professional, by superiors, colleagues, employees, and customers alike. It is without hesitation that I can wholeheartedly recommend Cathi Lenihan for a senior level Billing, Credit and Collections position.
Lisa Mogensen
I recruited Catherine Lenihan into Return Path in 2014 as Manager, Billing, Credit and Collections. After working for Nielsen for a large portion of her career she brought a wealth of knowledge, process, and operational skills to the team. Cathi hit the ground running and instituted many improvements to the department. She built strong relationships with sales, service, collections, legal, and billing operations while also immediately dramatically improving collections which were stalled due to a highly customized billing system that needed to be ripped out and replaced. Cathi is a hard-working self-starter who invariably understands exactly what credit and customer operations is all about. As part of the Transactional Processing Team she turned around the collections and billing departments and built outstanding relationships with our customers. She kept a keen pulse on their pay history, creditworthiness and warned the executive team of changes in the financial strength of our customer base when warranted. Cathi loves to dig deep into issues, use her relationship building skills to bring the right people to the table, and then use an open forum to resolve issues. Time and time again, she was successful at being able to drive the execution of difficult issues. Cathi is also a resourceful, creative, and solution-oriented person who is frequently able to come up with new and innovative approaches to her assigned realm of responsibility. On the interpersonal side, she gets along extremely well with staff under her supervision, as well as colleagues at her own level. She is highly respected, as both a person and a professional, by superiors, colleagues, employees, and customers alike. It is without hesitation that I can wholeheartedly recommend Cathi Lenihan for a senior level Billing, Credit and Collections position.
Experience
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Attentive
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United States
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Advertising Services
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700 & Above Employee
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Collections Manager
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Mar 2022 - Present
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Massachusetts Teachers Association
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United States
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Public Policy Offices
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100 - 200 Employee
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Membership & Affiliate Services Manager
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Jun 2021 - Mar 2022
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Forsta
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United Kingdom
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Software Development
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400 - 500 Employee
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Director of Transaction Processing
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Aug 2020 - Jun 2021
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Windsor Advisors LLC
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Staffing and Recruiting
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Chief Financial Officer
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Apr 2020 - May 2021
Gatekeeper of Windsor Advisors finances. A member of the senior leadership team and an advisor to the CEO and COO. Extensive experience in transactional accounting practices and financial reporting. Responsible for ensuring internal compliance controls are implemented and practiced. Gatekeeper of Windsor Advisors finances. A member of the senior leadership team and an advisor to the CEO and COO. Extensive experience in transactional accounting practices and financial reporting. Responsible for ensuring internal compliance controls are implemented and practiced.
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Noor Staffing Group
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Director of Business Processes
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Jan 2017 - Feb 2020
Oversee multi-state payroll processes. Managed teams of collection associates, payroll/billing analysts and commission & cash applicators for home care nursing, therapists and various staffed positions throughout the United States. Forecast cash inflows and work directly with Finance and the owner of Noor Generate and provide reporting reflecting the health of the company as it relates to accounts receivable and revenue Automate and improve transactional processing Oversee multi-state payroll processes. Managed teams of collection associates, payroll/billing analysts and commission & cash applicators for home care nursing, therapists and various staffed positions throughout the United States. Forecast cash inflows and work directly with Finance and the owner of Noor Generate and provide reporting reflecting the health of the company as it relates to accounts receivable and revenue Automate and improve transactional processing
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Return Path
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United States
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Software Development
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1 - 100 Employee
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Manager of Billing, Credit and Collections
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Jun 2014 - Jan 2017
Oversee Contract Administrator, Billing Analysts', Collection Associates and Cash Applicators Forecast cash inflows and work closely with FP&A and Accounting Weekly AR Reviews with sales staff to review billing metrics, cash inflow, potential bad debt risk, escalation of accounts over 60 days with an eye to consistent improvement and meeting company goals. Responsible for a timely closings and various related bank and balance sheet account reconciliations Agile Facilitator of Transaction Processing Team - Organize stand ups to discuss hot topics, blocks and projects Show less
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Nielsen
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United States
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Technology, Information and Media
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700 & Above Employee
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Cash Director, Billing, Credit and Collections Manager
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Feb 1999 - Jun 2014
Forecast cash inflows and work closely with Accounting Coordinate action plans for offshore team to establish work priorities and provide guidance with problem resolution Work closely with the Treasurer on all cash centralization and lockbox issues Direct contact with various banks and credit card processors, to ensure efficient, accurate, and timely booking of all incoming payments, credit card settlements, wire transfers and ACH payments which are directly applied to the SAP system Responsible for various related bank and balance sheet account reconciliations Manage off-shore teams of Cash Applicators, Collection Associates and Billing Analysts' Monthly AR reviews with business leads to review cash inflow, bad debt, potential financial risk and billing metrics Negotiate payment settlement with clients Coordinate bad debt accounts with a third party collection agency. Monthly reviews with staff and Client Service to discuss and action problem clients Show less
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