Professional Development - Teaching & Learning Center

• Mar 2021 - Present

Adjunct Instructor (Student Success)

• Aug 2019 - Present

FYE 100: Strategies for College Success

Director, Quality Enhancement Plan (QEP)

• Jul 2018 - Present

Collaborate with the QEP Development/Implementation team, the QEP Professional Development team, the First Year Experience faculty, student service directors, and faculty advisors to implement, maintain, and assess the QEP plan as part of the reaffirmation process of SACSCOC. Responsibilities include, but are not limited to the following: *Overseeing the development and implementation of the QEP. *Developing, implementing, and managing an effective communication plan.*Managing QEP resources and budget items. *Promoting faculty, staff, student, and community awareness of and participation in the QEP. *Working closely with the Office of Institutional Effectiveness & Research to direct the assessment process for all aspects of the QEP. *Reporting assessment findings and discuss issues with the QEP Implementation Team, QEP Professional Development teams, and the SCC Leadership Team. *Developing and coordinating the activities of the QEP committees and subcommittees. *Acting as a liaison between all relevant constituencies to ensure success. *Completing all SACSCOC reports related to the QEP. *Other Duties as assigned related to the QEP. Show less

Student Affairs Supervisor

• Jul 2018 - Present

Supervise the maintenance of the comprehensive phone list for 6 campus locations ensuring updates are sent to all SCC employees in a timely manner.As part of the Strategic Management Plan, I am responsible for the communication plan. I supervise student communication campaigns for Admissions, Records, Financial Aid, Business Office, and all other student related communication through the use of KNECT/SchoolMessenger software. Work directly with KCTCS’ telecommunication service provider, CBTS, for all telephony issues related to the Call Center. In addition, I oversee all reporting relating to the in-house call center and third-party vendor as it relates to each of the internal student service areas. Show less

Student Affairs Assistant Lead

• Jan 2012 - Jul 2018

I managed the day-to-day operation of our in-house Solution Center (an internal Student Services Call Center) as well as the operational resources. Part of the function of the Solution Center is to maintain an in-depth knowledge of all student services: Admissions, Records, Financial Aid, Advising, Student Accounts, and Information Technology issues to aid faculty, staff, and students with various issues that impact each of these areas. Interviewed, hired, and trained part-time staffing pool for the Solution Center. As the College’s Student Service Center Tier II Lead, I functioned as a liaison between KCTCS’ Systems Office Virtual Student Services, Blackboard Student Service Center (third party vendor), and various College constituents to provide updated knowledge-base information, quality review, and troubleshooting. I created professional development programs to increase team cohesiveness, honesty, and individual awareness. This served to improve performance for various groups including SCC's Student Ambassador program, Admissions, Solution Center Staff, and college-wide meeting management professional developments. As the Co-Chair of SCC’s Quality Enhancement Plan Steering Committee, I led our committee in the development and creation of a comprehensive, holistic guided pathway for students from entry to completion. In addition, I served as the lead writer of the QEP document. Show less

Office Support Asstistant

• Aug 2008 - Jan 2012

During a restructure, I was transferred to the newly created student service center aka the Call Center.I continued to serve as the Central Switchboard operator for all six campus locations.Additionally, I assisted Admissions as needed processing new applications, assembling Welcome Packets for incoming students, and other duties as needed. I continued to maintain the Comprehensive Phone list for all 6 Campuses.Serving in the Call Center, I trained work-studies to operate in the student service center. Show less

Campus Communication Operator

• May 2006 - Aug 2008

As the Central Switchboard Operator, I answered all incoming calls for six campus locations.I managed the SCC Vehicle Fleet, making reservations, scheduling maintenance, and maintaining all service records.I manned the Reception desk for the Harold Rogers Student Commons. This served as a first point of contact for many college visitors.I served as the central emergency contact; relayed information as needed to Maintenance & Security via radioIn the event of staff vacation or sick days, I served as the College Mailroom backup for shipping and receiving and for the Conference Coordinator scheduling rooms for events in her absence.I provided additional support to the Operations department on an as needed basis Show less