Experience

Royal United Hospitals Bath NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Clinic Coordinator

  • Apr 2018 - Present

  •Booking all patient appointments for the service according to service protocol, liaising with clinical staff, parents/ carers, and others as required. •Ensuring all appointments are outcomed by the end of each month, and supporting KPIs with FFT and shared care plans. •First point of contact for telephone and email queries. •Booking interpreters as required. •Cancelling and rescheduling appointments and meetings as required. •Supporting promotional activity – leaflets, handouts, resources and MDT presentations •Participating and contributing to service Quality Improvement initiatives. This requires undertaking project work as directed, keeping minutes and arranging events as required •General office management – stationery, PPE, School BAM referrals, hygiene products •Ensuring all clinics are fully utilised as far as possible. •Maintaining a list of patients who may be able to attend a short notice in order to fill cancellation slots •Ensuring room bookings are made / cancelled as appropriate so that the Trust only pays for what is actually used (where applicable) •Training others to provide cover when absent. •Maintaining new and reviewing waiting lists and highlighting capacity issues. Show less



Kenya Airways

• Airlines and Aviation
• 700 & Above Employee

• Senior Travel Consultant

  • Oct 2006 - Feb 2012

  Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. •Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately. •Maintains and promotes professional and courteous client relations. •Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. •Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. •Responsible to build airline reservation system profiles for use with a specific group of travelers. •Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. •Ensures optimum customer service through effective use of phone systems and positive telephone service techniques. •Responsible for daily financial reporting and accounting for ticket sales see less Show less



Atlantis Travel- GSA for Condor/Lufthansa Airlines

• Mombasa, Kenya

• Travel Consultant

  • Oct 2001 - Oct 2006

  • Ticketing, re-issue ,re-routing and Reservation in Amadeus /Topex • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules. • Dealing with customer inquiries/complains and aiming to meet their expectations • Issuing tickets or relevant documents. • Liaising with clients in person, over the phone or via email to discuss their travel requirements. • Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares. • Made customized itineraries to suit the clients’ preferences and budget. • Making and confirming bookings, often via Amadeus or Sabre • Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs. • Modifying existing bookings to suit a change in clients’ circumstances. • Researching destinations and keeping up to date with travel industry news. • Ensure compliance with client's corporate travel policies. • Ensure compliance with company's procedures for documentation, ticketing, voids, refunds. • Booking corporate travel reservations for large corporate account using private fares Show less