Administration and Client Support Officer

• Apr 2023 - Present

General Manager

• Dec 2021 - Apr 2023

Club Manager

• Jul 2020 - Dec 2021

FFF Fitness trading as Freedom Lifestyle and Fitness As Club Manager my role entails: • Business development from conception to start up • Operations Manager • HR Management: one-one mentoring, manage and coordinate strategies, policies, programs and systems that ensure ongoing suitability and retention of staff, staff wellbeing • Staff management including management and training of our Administrative Co-Ordinator - Overseeing and co-ordinating Personal Trainers, Group Fitness Instructors, Receptionists, Baristas, Creche staff, and contractors • Process development and implementation for every department • Performance management: PRs, KPI management • OHS: internal audits, process development and implementation • Staff training and development: Responsible for all staff training and delivery of professional development content and training • Cafe management: health and safety supervisor, licensing etc • Instructing Functional Group Fitness classes • Complaints Management and resolution • Providing opportunities for work experience students from local schools including training and oversight • Providing opportunities for prac students from affiliated local RTOs including training and oversight • Administrative oversight Show less

Club Manager

• Jun 2019 - Jul 2020

FFF Fitness trading as PLC Toowoomba As Club Manager I was responsible for Fitness Centre Management including: • Operations Management • HR Management: Recruitment, on boarding and training, one-one mentoring, manage and coordinate strategies ensuring ongoing suitability and retention of staff, staff wellbeing, performance management: PRs, KPI management • Process development • In-house promotions and competitions • OHS: internal audits, process development and implementation • Instructing Functional Group Fitness classes • Complaints Management and resolution • Membership Sales • Reaching Sales KPI • Reporting to and communicating with Head Office within the Franchise • Managing and creating rosters for staff • Administrative oversight Show less

Educational Interpreter (Auslan)

• Aug 2012 - Nov 2019

Working across both the Gold Coast and Darling Downs Regions within the Dept of Education as an Auslan interpreter. Providing: - Interpreting (Auslan) within the classroom - Teaching students and staff Auslan - Teacher Aide Services - Administrative assistance to the Head of Special Education - In and out of class support for students with Autism, ADHD, intellectual impairments, physical restrictions etc - Training in and support within Behavioural management - Training in and support in teaching children social skills within a special education framework Show less

Educational Interpreter (Auslan)

• Jun 2013 - Jul 2014

Servicing both Inala and Springfield Campus’, I interpreted for students in varied courses including: - Graphic Design - Students learning English as a second language Servicing both Inala and Springfield Campus’, I interpreted for students in varied courses including: - Graphic Design - Students learning English as a second language

Engineering Administration Manager

• Jan 2012 - Jan 2013

Managing Administration within the Engineering Department including: • PA and Administrative support to the Engineering Manager, Engineering Co-Ordinator and Engineering Supervisor • Process Development and implementation within the Engineering Department • Engineering Administrative Duties • Administrative support to Accounts Payable Manager • Raising Purchase Orders (Pronto Software) • Processing Invoices • Arranging on-site maintenance • Maintenance and ordering of stock for machine parts • Liasing with suppliers, organising contractors • Point of contact for sales representatives Additionally trained and worked in the following roles within a relief capacity: • Pallet Manager • Payroll Officer for the entire site and Relief support with the Counselling Matrix for the entire site Show less

Storage Advisor, Key Holding Supervisor

• Jul 2011 - Jan 2012

Promoted to Key Holding Supervisor within two months of employment, my role included: • Supervision and delegation to retail staff • Open/Close of retail shop • Providing customised storage solutions for commercial and domestic clients • Merchandising and store displays • POS register pre-settle/settle/reconciliation • Providing a high level of customer service • Banking and cash handling Promoted to Key Holding Supervisor within two months of employment, my role included: • Supervision and delegation to retail staff • Open/Close of retail shop • Providing customised storage solutions for commercial and domestic clients • Merchandising and store displays • POS register pre-settle/settle/reconciliation • Providing a high level of customer service • Banking and cash handling

Business Office Manager

• Jun 2010 - Jun 2011

Office Management and Co-ordination of two offices: Brisbane and Blackwater - Management and co-ordination of Allied Health professionals: Occupational Therapists - HR management: Recruitment and training, KPI calculation and performance reviews - PA duties to the Director as delegated - Policy and Process Development and implementation - Supervision and training of a school based trainee in Business Administration - Liasing with Medicare, Department of Veterans Affairs, Alliance, Work Cover, BHP Billiton and various mine sites - Facilitating staff meetings and training - Co-ordinating and booking OT's calendars - Co-ordinating and booking flights, accomodation, etc for OT's - Delegation of tasks to team - Team building - Senior Administration Show less

Customer Service Representative

• Oct 2008 - Nov 2010

Working as a Frontline Associate in Melbourne’s Head Office, I transferred into a role in the Brisbane Office in Customer Service including: • Customer service (inbound calls) • Account management and administration • Debt collection (outbound calls) • Complaints management and Lodging customer complaints Working as a Frontline Associate in Melbourne’s Head Office, I transferred into a role in the Brisbane Office in Customer Service including: • Customer service (inbound calls) • Account management and administration • Debt collection (outbound calls) • Complaints management and Lodging customer complaints

Receptionist, Administrative Assistant

• Jan 2002 - Jan 2003

Traineeship in Business Administration including: • Reception Duties • Administrative Tasks as delegated by the National Rental Manager • Administrative tasks as delegated by the Personal Assistant to the Director • Hire Department: Invoicing and Purchase Orders Traineeship in Business Administration including: • Reception Duties • Administrative Tasks as delegated by the National Rental Manager • Administrative tasks as delegated by the Personal Assistant to the Director • Hire Department: Invoicing and Purchase Orders

Other Positions Held Prior

• Jan 1998 - Dec 2002

• Precision Tubes Pty Ltd: PA/Senior and junior Administration/Reception/Process development and implementation • Bevilles Jewellers: Casual Retail/Sales/Customer Service • Salvation Army: Casual Retail/Sales/Customer Service • Target: Casual Retail/Sales/Customer Service • Colorado: Casual Retail/Sales/Customer Service • Hospitality: Casual work in Cafes • Commercial Cleaner: State Schools and Bible College of Victoria • Netball umpire • Precision Tubes Pty Ltd: PA/Senior and junior Administration/Reception/Process development and implementation • Bevilles Jewellers: Casual Retail/Sales/Customer Service • Salvation Army: Casual Retail/Sales/Customer Service • Target: Casual Retail/Sales/Customer Service • Colorado: Casual Retail/Sales/Customer Service • Hospitality: Casual work in Cafes • Commercial Cleaner: State Schools and Bible College of Victoria • Netball umpire