Experience

OvationCXM

• United States
• Software Development
• 100 - 200 Employee

• Project Manager

  • Apr 2022 - Nov 2023

  • Developed and managed detailed project plans, schedules, and timelines. • Collaborated with cross-functional teams and partners to define project scope. • Facilitated communication with stakeholders and monitored project progress. • Managed large-scale and multi-year projects, ensuring efficient resource allocation. • Implement Agile/SCRUM methodologies in development projects.



Ciox Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager

  • Oct 2018 - Apr 2022

  Phoenix, Arizona, United States • Managed large-scale projects for enterprise clients, ensuring service delivery commitments. • Analyzed trends, risks, and performance to meet client Service Level Agreements. • Collaborated with internal teams to develop strategies for project success. • Produced comprehensive reporting on project metrics and forecasted outcomes.



Vestar

• Belgium
• Events Services
• 1 - 100 Employee

• Project Manager

  • Nov 2017 - Jun 2018

  Phoenix, Arizona, United States • Designed and implemented process flows and managed vendor relationships. • Documented business processes and worked with IT and business partners. • Analyzed corporate workflows and provided testing support for new applications. • Supported the IT Director in technology initiatives and user communication.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Product Analyst

  • Aug 2016 - Feb 2017

  • Supported product development, process documentation, and demand planning. • Conducted analysis and identified gaps/risks for product management. • Assisted in strategic and financial planning for video and collaboration products.

• Demand Manager

  • Aug 2014 - Feb 2016

  • Planned and analyzed needs/requirements related to Enterprise Voice. • Developed communications, demand planning analysis, and metrics. • Collaborated with user groups to enhance technical processes.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Project Manager

  • Feb 2013 - May 2014

  Phoenix, Arizona, United States • Managed Data Protection and eDiscovery Operations projects. • Led architecture and design meetings and maintained deliverables. • Participated in projects related to Data Loss Prevention and eDiscovery.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Project Manager

  • Oct 2012 - Jan 2013

  Phoenix, Arizona, United States • Managed site acquisition for Sprint LTE deployment projects. • Procured lease agreements, permits, and zoning permits. • Presented project status and timelines to senior management.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Project Manager

  • Jul 2012 - Oct 2012

  Tempe, Arizona, United States • Reviewed project deliverables, lease exhibits, and documents. • Provided senior management with project status updates and reports.



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Project Manager

  • Apr 2010 - Jul 2012

  Phoenix, Arizona Area • Managed voice and data network installation projects. • Coordinated project deployment and budget management. • Provided financial reporting to regional and executive directors.



Humana

• Brazil
• Professional Training and Coaching

• Business Analyst

  • Nov 2009 - Feb 2010

  Phoenix, Arizona Area • Implemented issue-tracking software and facilitated hardware/software installation. • Monitored pharmacy production for system efficiency and data accuracy. • Worked with development teams to analyze software versions and updates.



Smart Systems, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Manager

  • Aug 2008 - Nov 2009

  Phoenix, Arizona Area • Established processes and procedures for database builds, software/hardware implementation. • Managed development of new software functionality and handled technical support issues. • Conducted training and executed database builds and software installations.