GIS Training Coordinator

• Jan 2023 - Present

GIS Analyst II

• Jun 2020 - Jan 2023

● Interim work lead for several months, which included administrative tasks, such as tracking team metrics, attending internal and external meetings as a GIS SME and point of contact, and assigning map requests and other tickets● Uses ArcGIS Online tools, such as Web Maps, Dashboards, and Web App Builder to create applications for customers following requested specifications● Prepare detailed analyses, plans, diagrams, and verification procedures for existing and proposed applications and business processes● Analyze, implement, modify, and provide production support for web applications and projects● Uses Arcade scripting in ArcGIS Online to perform analysis and create more visually appealing pop-ups● Create StoryMaps for presentations, and to share GIS policies and procedures, new tools, and storytelling purposes● Work with program support to produce effective maps, apps, Dashboards, and StoryMaps in a timely manner for both public and private consumption during emergency response situations● Geodatabase administrator, including ensuring the database runs smoothly by performing weakly maintenance tasks, assisting with creation new database user roles and schemas, granting privileges to data and users● Maintain spatial datasets of relevant information and validate data for accuracy and completeness● Meets with customers to advise on how to create new applications● Manage projects, including leading meetings, maintaining documentation, requirements gathering, and delegating work● Assist both internal and external customers. Provide support to Agency GIS staff in the use of ArcGIS Software● Document GIS processes and procedures● Manage and assign GIS licenses for ArcGIS Pro and ArcGIS Online● Provides training and mentorship to new employees and interns● Jointly spearheaded the effort to redesign the GIS emergency response process to make it more streamlined and efficient for both the GIS team and our customers

GIS Analyst I

• Oct 2018 - May 2020

● Create maps, graphs, diagrams, and apps using Esri GIS software and ArcGIS Online● Uses ArcGIS Online tools, such as Web Maps, Dashboards, and Web App Builder to create applications for customers following requested specifications● Prepare detailed analyses, plans, diagrams, and verification procedures for existing and proposed applications and business processes● Analyze, implement, modify, and provide production support for web applications and projects● Create StoryMaps for presentations, and to share GIS policies and procedures, new tools, and storytelling purposes● Work with program support to produce effective maps, apps, Dashboards, and StoryMaps in a timely manner for both public and private consumption during emergency response situations● Maintain spatial datasets of relevant information, validate data for accuracy and completeness, and promote from one database environment to another● Meets with customers to advise on how to create new applications● Assist both internal and external customers. Provide support to Agency GIS staff in the use of ArcGIS Software● Document GIS processes and procedures● Manage and assign GIS licenses for ArcGIS Pro and ArcGIS Online

Mickey Leland Enviromental Intern

• May 2018 - Aug 2018

● Assigned special project to clean 4,000 customer records with identical addresses. ● Tracked program approvals in Excel and Access. ● Reviewed and merged identical records in company’s Central Registry database. ● Completed project within established timeframe. ● Ran and evaluated Crystal Reports in a BOE report library to identify customers eligible to be merged. ● Monitored extensive email correspondence campaign in Outlook to request Programs’ approval to merge customer records and record responses in Excel. ● Responded to comments and mediated disputes between Programs and escalate to management as needed. ● Prepared and revised management status reports when specific milestones were accomplished. ● Developed and maintained progress tracker spreadsheet which will be used in part by the department for future projects. ● Collected and organized responses, and re-enforced decisions as necessary.

Associate Trainer

• Oct 2015 - May 2018

- Trained and instructed new and bewildered employees - Created training materials and job duty specifications for use in all store areas - Successfully provided customer service and assistance - Resolved issues that arose to make the customer visit a positive and friendly experience - Took the initiative to learn all job areas - Trained and instructed new and bewildered employees - Created training materials and job duty specifications for use in all store areas - Successfully provided customer service and assistance - Resolved issues that arose to make the customer visit a positive and friendly experience - Took the initiative to learn all job areas

Student GIS Consultant

• Jan 2018 - Apr 2018

● Special project which assisted Austin Fire Department Wildfire Division in research for emergency response ● Gathered data provided by an external customer ● Attended meetings with the client to ensure needs were adequately met ● Collected, organized, and analyzed data from public sources and the client ● Worked on multiple assignment responsibilities and priorities ● Implemented and developed a geodatabase for all data ● Planned and conducted processes to filter appropriate data ● Used SQL queries to extract and refine data ● Reviewed and revised metadata to reflect use of shapefiles and databases ● Evaluated data to determine trends, hotspots, and anomalies ● Developed a process and decision flowchart ● Prepared, monitored, and evaluated findings, and created a report which included visual representations in the form of maps, tables, and charts, and presented it to the client ● Presented maps and summary of findings at the 2018 Austin Wildfire Symposium ● Research helped to lay the groundwork to increase emergency response to wildfires and identify problem areas within the Wildland Urban Interface (WUI) ● Graphics will be used to help the Austin Fire Department, and the City of Austin to determine best/safest routes for evacuation and emergency services, as well location of new roads

Cosmetics Counter Manager

• Jul 2014 - Apr 2015

- Managed employees - Analyzed sales figures and projections and developed appropriate measures to increase sales and customer base including: * Called customers to inform them of sales and events * Assessed the needs of the customer * Trained customers on proper skincare and makeup techniques - Managed employees - Analyzed sales figures and projections and developed appropriate measures to increase sales and customer base including: * Called customers to inform them of sales and events * Assessed the needs of the customer * Trained customers on proper skincare and makeup techniques

Charter Administrator/Coordinator

• Feb 2013 - Apr 2014

- Managed trips and events - Created maps for trips and events, including determining the most efficient routes * Used online mapping tools to create maps tailored to each driver's needs * Experimented with routing in ArcGIS 7 - Created itineraries - Performed administrative duties - Provided technical support - Created reports necessary to business practices - Utilized the Oracle system database for billing and payroll * Created a step-by-step document that was used companywide for training and reference on the Oracle billing system -Billing and payroll, including: * Processing customer payments and collecting on past-due accounts * Identifing, prioritizing, and delivering personalized customer quotes * Creating customer invoices and entering billing data in the database - Prepared and analyzed data to view positive and negative trends - Analyzed outdated filing and scheduling practices, and streamlined processes to maximize efficiency and promote ease of use - Updated database to reflect new and completed trips, as well as new customers

School Bus Driver

• Apr 2009 - Apr 2014

- Ensured student safety - Created efficient routes for trips and after school runs - Made sure bus route was safe and correct - Drove students to and from school - Successfully managed as many as 73 students at a time - Maintained order and calm while in route - Followed proper disciplinary rules as necessary - Kept proper documentation for trip and bus safety - Ensured student safety - Created efficient routes for trips and after school runs - Made sure bus route was safe and correct - Drove students to and from school - Successfully managed as many as 73 students at a time - Maintained order and calm while in route - Followed proper disciplinary rules as necessary - Kept proper documentation for trip and bus safety