Experience

Ungerboeck

• United States
• Software Development
• 1 - 100 Employee

• Application Support Specialist

  • Aug 2018 - Present



Citi

• United States
• Financial Services
• 700 & Above Employee

• MIS Specialist for Client Insights & Actions

  • Jun 2011 - Aug 2018

  • Ensuring accuracy, timeliness and completeness of data reporting to business leaders.• Developing and performing audit of vendor’s survey data entry and disseminating monthly quality report.• Project managed, at team level, a complete review and documentation of existing survey processes, meeting timelines and resolving issues in support of a global vendor transition (2016-2017).• First contact for internal clients to research issues or answer questions on survey results.• Producing ad hoc Excel reports and creating PowerPoint presentations with charts, pivot tables and formulas to satisfy clients’ ongoing data needs or outlier results.• Finding efficiencies to streamline processes, writing and maintaining procedural documentation for team.• Subject Matter Expert for team regarding processes and procedures.• Subject Matter Expert to internal clients for both vendor and internal reporting tools, creating and providing user how-tos and hosting training sessions as needed.Awards Received• “Client Experience Voice of Employee ‘Einstein’ Appreciation Award for Subject MatterExpertise” in Fall 2012 – peer nominated.• “Works as a Partner Silver Award” for assisting another department’s quality assurance project, satisfying CFPB regulations before government deadline in Spring 2018 – supervisor nominated.

• Post Funding Reviewer

  • Jun 2009 - Jun 2011



Elsevier

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Agent through Aerotek Staffing and Recruiting

  • Dec 2008 - Jun 2009

  • Provided customer service for medical journal orders, client issue research and complaint resolution.• Performed payment/refund processing while staffing customer email query box and incoming calls.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Production & Subordination Assistant through Adecco Human Resources

  • Jul 2007 - Aug 2008

  • Audited and processed loan documents, provided customer service and issue resolution.• Prepared mail-outs and mail merges using Word and sorted incoming mail.



National Maternity Hospital

• Admin and Clerical Assistant to Nursing Staff through Meghen Group

  • Apr 2007 - Jun 2007

  I obtained a student work Visa which allowed me to live and work in Ireland for several months following my graduation from the University of Missouri, Columbia. I temped at the National Maternity Hospital during a nurses' strike. DutiesCreated, updated and filed medical charts and retrieved lab results. Staffed reception desk and provided patient customer service over the phone and face to face, paged personnel and completed incoming call routing.



VMA GROUP

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Admin Assistant to Marketing Executive

  • Nov 2006 - Mar 2007

  I obtained a student work Visa which allowed me to live and work in the UK for several months following my graduation from the University of Missouri, Columbia.DutiesResearched and prepared mailing campaigns, updated client contact database, handled reception desk duties, provided customer service over the phone and face to face, routed clients to appropriate personnel.