Experience

Deltic Energy Plc

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Office Manager

  • Jul 2019 - Present



Allied Irish Bank (GB)

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Client Service Support (Private Banking)

  • Jan 2016 - Apr 2019

  Assisting the Relationship Manager team in dealing with 300-400 High Net Worth Private Banking clients.The main point of contact for all clients for their day-to-day banking enquiries.Authenticating and actioning of client CHAP’s, International Payment instructions and general enquiries.Responsible for FX income generated by Private Banking.Preparation of account packs for Relationship Manager’s meetings with new to bank clients, providing all regulatory literature.• Monitoring and review of all Private Banking impersonal accounts. Following up any outstanding items in line with bank policy.• Responsible for the reporting of all frauds when notified by clients, ensuring refunds are processed in line with bank and regulator policies.Deputy Complaints Co-Ordinator responsible for ensuring all complaints received are logged and responded to within regulatory guidelines. Ensuring all Internal Audit requirements are adhered to on a daily basis.Keeping up to date with all applicable regulatory requirements and compliance policies and adheres to all such standards.

• Customer Service Official (Cashier/Teller)

  • Jun 2015 - Jan 2016

  Providing support to a wide range of AIB customers: Business Banking, Private Banking, domestic and overseas clients.Accurately & promptly resolving customer queries & requests.Helping clients to understand how they can flexibly use AIB services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.Gaining a comprehensive knowledge of the Bank’s full range of products & services to enable the client to connect with other colleagues who can support their banking needs.Working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.Maintaining up to date customer records & ensure accurate cashiering activities.Managing cash & foreign currency orders, reconciliation of all internal accounts and daily balancing.Understanding & continue developing my knowledge of operational risk, legal & regulatory requirements & operating procedures & practises.

• Receptionist

  • Aug 2013 - Jun 2015

  Meeting and greeting clients, suppliers and visitors.Managing the office room booking facility.Monitoring and managing the stationery requirements for the office.Sorting, logging and distributing all incoming and outgoing post both internal and external.Responsibility for ensuring guests sign in and out of the building properly.



Broadhaven Bay Hotel

• 1 - 100 Employee

• Head Receptionist

  • Apr 2012 - Aug 2013

  Monitoring and ensuring a high standard of customer service is provided by all members of staff. Controlling the availability of room; dealing with rooming lists, weddings and corporate & private functions. Maintaining the hotel website and online booking agents. Producing documents and reports for management and advertising purposes. Responsibility for general office administration, preparing staff rosters for full-time and part-time members of staff. Placing orders for stationery.



Knockranny House Hotel & Spa

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• Receptionist

  • May 2008 - Apr 2012

  Providing excellent front office service to visitors, VIP’s and staff. Ensuring effective communication between all departments. Quality customer service and care. Dealing with all reservations. Processing financial transactions Providing excellent front office service to visitors, VIP’s and staff. Ensuring effective communication between all departments. Quality customer service and care. Dealing with all reservations. Processing financial transactions