Experience

Learnlife

• Spain
• Education Administration Programs
• 1 - 100 Employee

• Intake Operations Champion

  • Mar 2022 - Present

  Unique Full-time, Part-time, and Community Programmes in the format of your choice. Unique Full-time, Part-time, and Community Programmes in the format of your choice.



ALPADIA Language Schools

• Switzerland
• Education Administration Programs
• 1 - 100 Employee

• International Admissions Officer

  • Mar 2017 - Mar 2022

  Alpadia Language School provides Language Courses and stays abroad for adults, as well as Summer camps for children. As a customer care specialist, it is my task to make sure the agency requests are properly responded to, and followed up. This includes all the steps, from the very beginning were we make a clear and customized offer, passing by proceeding with the booking details, and by assisting the student´s queries while on site. Our dedicated team liaises between agencies… Show more Alpadia Language School provides Language Courses and stays abroad for adults, as well as Summer camps for children. As a customer care specialist, it is my task to make sure the agency requests are properly responded to, and followed up. This includes all the steps, from the very beginning were we make a clear and customized offer, passing by proceeding with the booking details, and by assisting the student´s queries while on site. Our dedicated team liaises between agencies and students in a dedicated way that ensures that pupils will come back home with a baggage of priceless experiences and memories. Show less Alpadia Language School provides Language Courses and stays abroad for adults, as well as Summer camps for children. As a customer care specialist, it is my task to make sure the agency requests are properly responded to, and followed up. This includes all the steps, from the very beginning were we make a clear and customized offer, passing by proceeding with the booking details, and by assisting the student´s queries while on site. Our dedicated team liaises between agencies… Show more Alpadia Language School provides Language Courses and stays abroad for adults, as well as Summer camps for children. As a customer care specialist, it is my task to make sure the agency requests are properly responded to, and followed up. This includes all the steps, from the very beginning were we make a clear and customized offer, passing by proceeding with the booking details, and by assisting the student´s queries while on site. Our dedicated team liaises between agencies and students in a dedicated way that ensures that pupils will come back home with a baggage of priceless experiences and memories. Show less



Dorak Holding

• Türkiye
• Leisure, Travel & Tourism
• 300 - 400 Employee

• Business Development Manager for EMEA @ Global Beds by Dorak Holding

  • Aug 2016 - Mar 2017

• Groups & MICE Specialist

  • Jul 2013 - Aug 2016

  Dorak is a Holding that provides for tourists all over the world to come and visit Turkey, ensuring that they arrive and they will have a reception by someone that speaks their language, and understand their culture. It is not only an organized tour experience, but the guarantee that 24/7h assistance is available, and also the promiss that we know Turkey best. My job as a reservation analyst is - to keep the communication with the agencies for the Brazilian Market, doing their… Show more Dorak is a Holding that provides for tourists all over the world to come and visit Turkey, ensuring that they arrive and they will have a reception by someone that speaks their language, and understand their culture. It is not only an organized tour experience, but the guarantee that 24/7h assistance is available, and also the promiss that we know Turkey best. My job as a reservation analyst is - to keep the communication with the agencies for the Brazilian Market, doing their quotations in a first step, and later on in the process, proceed with reservations. - to check the confirmations in the system - to create the itineraries, files, and invoices. - be available to be the bridge between the passenger and the country, as I speak their language. - deliver various reports - create flyers and other promotional material - be responsible for the social media such as Facebook - develop missing support material for the department in both portuguese and english, such as: a) The Department Manual with all the job descriptions and team structure b) Plan Basic Manual (System used for the reservations) c) A guide with detailed info on Turkey for our Brazilian Agencies d) Training Manual for new joinees - Translate flyers, itineraries and other documents using English, Spanish and Portuguese



HouseTrip

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Sales Executive & Supervisor

  • Apr 2012 - Jun 2013

  Supporting Team Leader on Managing Roles and assume his place in case of absence Supervising the Team and their work flow Being able to listen and be comprehensive towards the other members of the team Being capable of taking decisions when needed, in behalf of the team Have an excellent knowledge of the processes in general, to be able to transmit this to the rest of the team Being available to assist the team Training new joiners Have new members from other teams… Show more Supporting Team Leader on Managing Roles and assume his place in case of absence Supervising the Team and their work flow Being able to listen and be comprehensive towards the other members of the team Being capable of taking decisions when needed, in behalf of the team Have an excellent knowledge of the processes in general, to be able to transmit this to the rest of the team Being available to assist the team Training new joiners Have new members from other teams shadowing Fullfilling a part of the team Reports Controlling the email traffic of the team Be the best performer with outstanding results To be able to communicate with clients and the Team in English, Spanish, French and Portuguese Deal with clients and their situations when facing issues with their reservations, by both emaill and telephone, with a cordial, clear and polite language

• Customer Service Agent

  • Oct 2011 - Apr 2012

  Provide Housetrip guests with the best customer service possible



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Quality Control Backoffice for Housetrip.com

  • Jul 2011 - Oct 2011

  Providing quality checks on hosts profiles, while helping with editing, picture selection, and correcting the info before launching their listings. Providing quality checks on hosts profiles, while helping with editing, picture selection, and correcting the info before launching their listings.


Pluricall
• Portugal
• Outsourcing/Offshoring
• 1 - 100 Employee
• Sales & Customer Care (Inbound and Outbound)

  • Sep 2007 - Jul 2011


André Tours

• Portugal
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Intern

  • Jun 2009 - Aug 2009

  Summer School Internship Summer School Internship



VIAJES HALCON, S.A.

• Spain
• Travel Arrangements
• 700 & Above Employee

• Intern

  • Jul 2008 - Sep 2008

  Summer-School Internship Summer-School Internship