Experience

IHS, Institute for Housing and Urban Development Studies of Erasmus University Rotterdam

• Netherlands
• Higher Education
• 1 - 100 Employee

• Research and PhD Programme Administrator

  • Jan 2021 - Present

  My current role has two main streams: developing and supporting our institutional academic and societal research and consolidating and refining our PhD programme. I work closely with and across departments to ensure facilitation and support where necessary. I have developed our PhD colloquia series and social media engagement within the PhD Programme. Within the Research Programme, I have developed a space for our staff to discuss research questions and discussions, ‘Science Sofa’.

• Academic Assistant

  • Nov 2019 - Jan 2021

  I was involved in educational administrative supporting and teaching for the Urban Environment Sustainable and Climate Change Master track delivering both content development and administrative support for Master’s courses & developing hybrid teaching during COVID-19 pandemic. I assisted in the successful H2020 proposal SCORE Smart Control Of the climate Resilience in European coastal cities through administration, content and editorial support.

• UMD Programme Management Assistant

  • Mar 2019 - Nov 2019

  I was headhunted to assist in the administrative management of the UMD Masters Programme and student communication by supporting both Programme Management and the Education Management Office for enrolled and prospective Master students.

• Academic Assistant

  • Sep 2018 - Feb 2019

  I was a research assistant for the Strategic Urban Planning and Policy Master track. This included educational administrative supporting and teaching. I assisted ongoing projects and proposals, including DIFD, through administration, content and editorial support. I actively contributed to the development the first version of the spatial thinking tool-box website, which led to Co-create your city



PwC

• Professional Services
• 700 & Above Employee

• Market Researcher

  • Sep 2015 - Dec 2015

  I worked in the r2i Business unit of PwC in Belfast, here I conducted financial market research for PwC and external clients. Tasks and Responsibilities: • I conducted B2B market research interviews and discussing confidential financial matters with financial decision maker of the organisation, including CEOs, Chief Executives, Financial Directors. • I maintained administration of client detail, data entry and reviewed interview data. • I experience of international calling, North America, South America, Europe. • I conducted face to face market research on public transport for client Translink. Maintained in-house database CATI. • Conducted outbound calls. • Conducted cold-calling and following up on leads. • Notable projects: NIBBT, RIOBBT, TRANSLINK, INFORMA. • Escalated matters which required line management attention. Show less



Lynn Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Receptionist and Administration Support

  • Jun 2015 - Sep 2015

  I worked as a receptionist and administration support for dynamic recruitment firm in Belfast. Tasks and Responsibilities: • I registered candidates on database including parsing CVs, checking documentation, following up on lack of documentation when required. • I was responsible for general office administration. • I was responsible for data entry of clients details. • I liaised key-interfacing departments, i.e. recruitment consultants, finance/ payroll department. • Created CVs for candidates. • Created reports on companys client database, checked these against documentation, and processed any required updates. • I screened inbound calls logged calls and made outbound calls. • Front of house duties, I always maintained customer service attitude when dealing with enquires, face to face, via telephone and email. • Filling, photocopying, scanning. • Placed advertisements on websites. • As this was a busy and dynamic environment I had to manage my time well. • Use of MS Office. Show less



ASCERT

• Lisburn United Kingdom

• Receptionist and Administration Support including Purchase Ordering

  • Jan 2015 - Jun 2015

  ASCERT is a Drugs and Alcohol abuse charity in Lisburn, NI. When employed here I held reception duties as well as being responsible for purchasing for several departments as well as administrative tasks. Tasks and Responsibilities: • I was solely responsible for the purchase ordering for ASCERTs projects (7 in total) as well as the administration, finance, payroll, HR and training departments. • I was responsible for sourcing quotes, ensuring good value for money, ensuring paper work was correct and signed off, placing orders with suppliers, checking delivery’s and following up on any missing items/ paperwork. • I leant who to priorities my work load and purchases as I worked part-time. • At the end of financial year I supported the finance department, my tasks included following up on outstanding invoices, logging all financial data on SAGE, running reports, completing and ensuring all paper work was correct, writing and posting cheques. Having not previously used SAGE I learnt this very quickly. • I liaised with all departments and services including our second office in Belfast, I especially worked very closely with the finance department. • I was also responsible for day to day office administration support, including but not limited too, data entry and maintaining clients and colleges databases, post, logging calls and emails, room bookings, travel bookings. • Respond to enquiries from practitioners and clients. • I ensured that information was available at reception on all projects and other support networks and this was up-to-date. • I was responsible for reception and front of house duties, I gave support and information to both clients and practitioners who called, emailed and came to the office. • I was proactively worked to solve any other issues that occurred. • As there were several tasks to be completed in a short space of time I learnt to priorities and work efficiently to deadlines. • Use of MS Office. Show less



Echo/ NIWater

• Belfast, United Kingdom

• Call Centre Support

  • Jan 2015 - Jan 2015

  I was emergency cover for NIWater staff over the period of industrial action (22.12.2014 -23.01.2015) Tasks and Responsibilities: • I acted as initial point of contact for clients who had enquires about their water service • I was able to listen attentively with clients who had been without water, determine their needs and supplied them with accurate information and instruction on how best to proceed thus meeting and exceeding their expectations. • To give accurate information, I used several web based and intranet based resources. • I logged calls and updated the data base with new information which I received from clients. Show less



PwC

• Professional Services
• 700 & Above Employee

• Market Researcher

  • Sep 2014 - Dec 2014

  I worked in the r2i Business unit of PwC in Belfast, here I conducted financial market research for PwC and external clients. Tasks and Responsibilities: • I conducted B2B market research interviews and discussing confidential financial matters with financial decision maker of the organisation, including CEOs, Chief Executives, Financial Directors. • I maintained administration of client detail, data entry and reviewed interview data. • I experience of international calling, North America, South America, Europe. • I conducted face to face market research on public transport for client Translink. Maintained in-house database CATI. • Conducted outbound calls. • Conducted cold-calling and following up on leads. • Notable projects: NIBBT, RIOBBT, LLYODS BANK. • Escalated matters which required line management attention. Show less



Front Page

• Ballymena

• Bar Staff

  • Jun 2014 - Aug 2014

  I worked as bar staff whenever I came back from university. Tasks and Responsibilities: • Cash handling & till balancing at the start and end of each shift. • Service customers ensuring to meet and exceed their expectations. • Created a welcoming atmosphere. • Stock replenishing and checking. • Maintain excellent health and hygiene standards, front of house, back of house, smoking area and bathrooms and general house keeping • Created and maintained a good working relationship with staff members Show less



City Academy Norwich

• Norwich, United Kingdom

• Supervisor/Staff member

  • Jul 2012 - Jun 2014

  I supervised and safeguarded young people (8-16). Tasks and Responsibilities: • I was responsible for supervision , including monitoring of children' whereabouts, including the children not arriving when booked in, booking children in to the holiday club, children’s accidents and injuries, health and safety issues and supporting all of this with correct documentation. • Administration duties - ensuring all records where maintained and updated, an new information logged. • Taking payment and cash handling. • Followed City Academy Norwich and the CAN Holiday Clubs code of conducts. • Created activity/ play scheme programmes for the children and young people and contacted parents with regards to information about their child, specific programmed activity’s. • I set up meetings between parents and senior staff members in regards to their child/children’s behavior and attitude. • I lead activities for the children and young people. Show less



University of East Anglia

• United Kingdom
• Higher Education
• 700 & Above Employee

• Employability Intern - School of Development

  • Nov 2013 - Feb 2014

  I organised the main employability event, the working in development forum. This was attended by 300 students and leading speakers. Tasks and Responsibilities: • Reaching out to high profile development and humanitarian workers. • I filled all of the previous years ‘working in development documents and I creating of a new folder on the school intra web. • Printing, photocopying, scanning, filing all forum documents. • Use of MS Office for version administrative tasks. • Creating and maintaining databases of information . • Data entry. • Organised weekly meetings with senior staff members. • I took the minutes and following up on action points. • Drafting and producing a timetable of the event. • I was responsible for the marketing and advertised event on social media and throughout school. • Directing a team of 10 volunteers to help support me on the day. • Organized a welcome lunch, welcoming guest speakers. • This was my first experience of project work and admiration in a professional office, I enjoyed it and wanted to pursue it further. Show less