Experience

DEERE APPRENTICESHIPS LTD
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• Employability Tutor

  • Apr 2019 - Present


Ingeus

• United Kingdom
• Government Administration
• 700 & Above Employee

• Employment Advisor

  • Jul 2008 - Feb 2019

  • Working with benefit claimants to identify their barriers to employment and enable them to challenge, manage or reduce these barriers to gain suitable sustainable employment • Utilising a solution-focussed approach, using negotiation skills and motivational strategies • Acting as Team Leader, identifying ways to communicate targets, motivate colleagues and structure Workgroup Meetings. Sharing best practice. • Meeting and exceeding stretching targets • Working with benefit claimants to identify their barriers to employment and enable them to challenge, manage or reduce these barriers to gain suitable sustainable employment • Utilising a solution-focussed approach, using negotiation skills and motivational strategies • Acting as Team Leader, identifying ways to communicate targets, motivate colleagues and structure Workgroup Meetings. Sharing best practice. • Meeting and exceeding stretching targets



Halifax

• Banking
• 700 & Above Employee

• Banking Advisor

  • Aug 1999 - Jul 2008

  • Working to and achieving sales and customer service targets • Responding to customer complaints made in person, over the phone and in writing, to my authority limit in the branch and escalating when needed. Keeping the customer informed and ensuring their satisfaction with my actions • Adhering to regulatory and company policy • Gained experience as an Assistant Branch Manager on an extended secondment • Working to and achieving sales and customer service targets • Responding to customer complaints made in person, over the phone and in writing, to my authority limit in the branch and escalating when needed. Keeping the customer informed and ensuring their satisfaction with my actions • Adhering to regulatory and company policy • Gained experience as an Assistant Branch Manager on an extended secondment